HP LH4r HP Netserver LXr Pro8 User Guide - Page 121

HP NetServer Limited Warranty Coverage, Technical Support

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Appendix B Warranty and Software License HP NetServer Limited Warranty Coverage Warranty Coverage Periods Product HP NetServer L Series HP NetServer E Series Year 1 On-site1 On-site1 Year 2 On-site n/a Year 3 On-site n/a HP Internal Accessories (i.e. HP hard disk, HP memory) Purchased with NetServer L Series Purchased with NetServer E Series Purchased separately HP Surestore products On-site1 On-site1 On-site n/a On-site n/a RHP2 Exchange3 Exchange3 Exchange3 HP External Accessories HP Storage System/6 HP Surestore products On-site1 On-site On-site Exchange3 Exchange3 Exchange3 RHP = Return-to-HP/Reseller 1 For all instances of "On-site" coverage, HP may provide a Customer Replacement Part in lieu of on-site services. 2 HP NetServer Hardware Accessories, purchased separately after the initial server purchase, carry the longer of a one year Return-to-HP/Reseller warranty or the remaining warranty of the original HP NetServer in which it is installed. 3 If ordered and purchased with the L Series or E Series, HP Surestore products are eligible for on-site service during the server warranty period. Technical Support During the warranty period, telephone technical support is available to assist with setup, configuration, startup, and troubleshooting of your hardware product. Prior to calling HP or Reseller, please follow this checklist. This will allow HP or Reseller to assist you more quickly and efficiently. 113

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Appendix B
Warranty and Software License
113
HP NetServer Limited Warranty Coverage
Warranty Coverage Periods
Product
Year 1
Year 2
Year 3
HP NetServer L Series
On-site
1
On-site
On-site
HP NetServer E Series
On-site
1
n/a
n/a
HP Internal Accessories
(i.e. HP hard disk, HP memory)
Purchased with NetServer L
Series
Purchased with NetServer E
Series
On-site
1
On-site
1
On-site
n/a
On-site
n/a
Purchased separately
HP Surestore products
RHP
2
Exchange
3
Exchange
3
Exchange
3
HP External Accessories
HP Storage System/6
HP Surestore products
On-site
1
Exchange
3
On-site
Exchange
3
On-site
Exchange
3
RHP = Return-to-HP/Reseller
1
For all instances of
"
On-site
"
coverage, HP may provide a Customer
Replacement Part in lieu of on-site services.
2
HP NetServer Hardware Accessories, purchased separately after the initial
server purchase, carry the longer of a one year Return-to-HP/Reseller warranty
or the remaining warranty of the original HP NetServer in which it is
installed.
3
If ordered and purchased with the L Series or E Series, HP Surestore products
are eligible for on-site service during the server warranty period.
Technical Support
During the warranty period, telephone technical support is available to assist
with setup, configuration, startup, and troubleshooting of your hardware product.
Prior to calling HP or Reseller, please follow this checklist. This will allow HP or
Reseller to assist you more quickly and efficiently.