HP LH4r HP Netserver LXr Pro8 User Guide - Page 120

Appendix B Warranty and Software License prepay shipping charges, duty, and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty, and taxes for part(s) to be returned to HP. Return to HP/Reseller If on-site warranty service is not applicable, the product must be returned to a service facility designated by HP or Reseller. Customer must enclose a copy of a document proving date of purchase. Customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP or Reseller for warranty service. HP or Reseller shall pay for return of products to Customer except for products returned to Customer in another country. On-site Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP holidays) and during normal business hours for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office). Response time is second business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6. Additional information is available in The HP Service and Support Travel and Office Directory, available from any HP Sales and Service Office. On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel Areas--areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit routine travel--service is provided on a negotiated basis at extra charge. Travel restrictions and response time for Reseller is defined by the participating reseller. On-site service is limited to products that remain in the country of original Customer purchase from HP or Reseller. Outside the country of original purchase, on-site warranty service is available only by prior arrangement either through purchase of the product at HP's International Price, with the destination specified at time of order, or through purchase of a service contract from the HP Subsidiary or Distributor in the destination country. Otherwise, the product must be returned by Customer to the country of original purchase for service. HP may provide Customer Replacement Parts in lieu of on-site services. Consult the purchase documents for the product or consult directly with HP or Reseller in the country of purchase if you have any questions concerning your warranty terms and conditions. 112