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HP LaserJet M5000 HP LaserJet M5025/M5035 MFP - Software Technical Reference ( - Page 248

Troubleshooting the printer setup, Uninstall the Macintosh printing system, HP LaserJet M5035 MFP.gz

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Macintosh 9. In the Collation in Printer drop-down menu, choose one of the following options, depending on the device configuration: ● Yes - Total RAM > 96 MB or Hard Disk ● No - Total RAM < 96 MB and No Hard Disk 10. If the device has the optional 250-sheet tray 3, choose Tray 3. 11. If the device has a duplex unit, select the Duplex Unit check box. 12. Click Apply Changes, and then close the Printer List dialog. Troubleshooting the printer setup If the printer does not appear in the printer list after an installation: Carry out each one of these solutions in the order given, and restart the setup process after each one to see if the issue has been resolved. ● Verify that the USB or network cable is connected between the device and the computer and that the device is powered on. ● Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a different USB port. ● Turn the device off and then back on again. ● Turn the computer off and then back on again. ● If you are using a USB hub on the computer, disconnect the other USB devices from the hub. If the wrong PPD appears in the Kind column in the printer list after an installation: 1. Unplug USB cable. 2. Delete the print queue with the incorrect type (for example, Generic PostScript Printer). 3. Reinstall the device software. 4. Turn the computer off and then on again. 5. Reconnect the USB cable from the computer to the device. If these steps do not resolve the problem, delete the incorrect print queue, click Add, choose the device from the list, and then browse manually for the HP LaserJet M5025/M5035 MFP Series PPD. Uninstall the Macintosh printing system Follow these instructions to uninstall the Macintosh Printing System. 1. Browse to the folder containing the PPDs. In Mac OS X V10.2.8 or later, the PPDs are installed in System/Library/Printers/PPDs/Contents/Resources:.lproj, where is the appropriate language. 2. Choose the HP LaserJet M5035 MFP.gz file and drag it to Trash. 228 Chapter 6 Macintosh ENWW

Section	Page
Purpose and scope	21
Introduction	21
Device features	24
Printing-system software	26
System requirements	26
Windows	26
Linux	26
UNIX	27
Operating-system support	27
Standalone drivers	28
Print driver support in other operating systems	28
Availability	28
Printing-system software on the Web	29
In-box printing-system software CDs	29
Windows partition	30
CD versions	30
HP LaserJet M5025/M5035 MFP documentation	39
HP LaserJet M5025 MFP/M5035 MFP User Guide	40
Hewlett-Packard LaserJet M5025 MFP/M5035 MFP Printing-System Install Notes	41
HP Embedded Web Server User Guide	42
HP Jetdirect Administrator's Guide	42
HP LaserJet MFP Analog Fax Accessory 300 Send Fax Driver Guide	43
HP LaserJet MFP Analog Fax Accessory 300 Fax Guide	43
HP LaserJet MFP Send Fax Driver Installation Notes	44
HP LaserJet MFP Send Fax Driver Readme	44
HP Driver Preconfiguration Support Guide	44
Installer Customization Wizard Readme	45
Software description	47
Introduction	47
MS Windows printing-system software	48
Printing system and installer	48
HP LaserJet M5025/M5035 MFP printing-system software CD for MS Windows systems	48
Installer features	51
HP LaserJet M5025/M5035 MFP drivers	52
Select the best print driver	52
Complete LaserJet printing system	52
HP PCL 6 driver	53
HP PCL 5 driver	53
PS Emulation driver	53
HP universal print driver	53
HP print and fax drivers	53
Driver version numbers for MS Windows operating systems	54
MS Windows driver configuration	55
Driver autoconfiguration	55
Bidirectional communication	55
Enterprise AutoConfiguration	56
Update Now	56
HP Driver Preconfiguration	57
Lockable features	58
Continuous export	59
HP Driver Diagnostic Printer Check Tool	60
HP Easy Printer Care	61
HP Embedded Web Server	62
Access to the HP EWS	63
The HP EWS frame	63
Information tab	63
Links to off-product solutions	64
Device Status screen	64
Configuration Page screen	65
Settings tab	68
Configure Device screen	69
Alerts	70
Security	72
Digital Sending tab	73
Kerberos Authentication	74
HP Digital Sending Software	74
Networking tab	74
HP Web Jetadmin	76
Install MS Windows printing-system components	77
Introduction	77
Font support	78
Basic fonts	78
Default fonts	78
Print-driver installation instructions	84
General MS Windows installation instructions	84
Install from the printing-system CD	84
Install from a network or from downloaded files	84
Detailed MS Windows installation instructions	85
Help, Back, Next, and Cancel buttons	85
Direct-connect installation through a USB port	86
Unsupported operating system dialog box	86
Installation dialog-box sequence	87
Modify a pre-existing installation	108
Install drivers by using Add Printer	109
Installer Customization Wizard for Windows	109
Run the Installer Customization Wizard	110
Dialog boxes	110
Distribution	127
Point and Print installation for Windows 2000, Windows XP, and Windows Server 2003	127
Set a default printer	128
Fax-driver install instructions	129
Minimum firmware	129
Install the HP Send Fax driver on MS Windows	130
HP Send Fax driver	131
Introduction	131
Access to the HP Send Fax driver	132
Driver Properties tabs	132
Printing Defaults tabs	133
Printing Preferences tabs	133
Document Properties tabs	134
Help system	135
What's this? Help	135
Context-sensitive Help	135
Driver Properties tab features	136
General tab	136
Sharing tab	136
Ports tab	137
Advanced tab	137
Upgrade the HP Send Fax driver	138
Device Settings tab	138
About tab	140
Printing Defaults, Printing Preferences, Document Properties tab features	142
Advanced tab	142
Paper/Output	143
Copy Count	143
Collated	143
Document Options	144
Advanced Printing Features	144
Paper/Quality tab	144
Print Task Quick Sets	145
Default Print Settings	146
Paper Options	146
Size is:	146
Document preview image	147
Orientation	147
Services tab	147
Device and Supplies Status	148
Launch Embedded Web Server	148
HP PCL 6, PCL 5, and PS Emulation drivers for MS Windows	149
Introduction	149
Access to print drivers in Windows 2000, Windows XP, and Windows Server 2003	151
Device control panel	151
Software-program print-dialog box	151
Print-driver user interface	151
Printing Preferences driver tabs	151
Properties driver tabs	152
Help system	154
What's this? Help	154
Context-sensitive Help	154
Incompatible Print Settings messages	154
Advanced tab features	156
Paper/Output	157
Copy Count	157
Collated	157
Graphic	157
True Type Font	158
Document Options	158
Advanced Printing Features	158
Print Optimizations	158
PostScript Options	158
Printer Features	159
Layout Options	160
Paper/Quality tab features	161
Print Task Quick Sets	162
Default Print Settings	162
User Guide Print Settings	165
Default Print Settings	165
Paper Options	165
Size is:	166
Custom Paper Size	167
Name	167
Paper size	168
Units	168
Custom width and height control limits	168
Source is:	168
Type is:	169
Use Different Paper/Covers	170
Front Cover	170
First Page	172
Other Pages	173
Last Page	174
Back Cover	175
Document preview image	176
Print Quality	176
Print Quality drop-down menu	177
EconoMode	178
Effects tab features	179
Print Task Quick Sets	180
Resizing Options	180
Actual Size	180
Print Document On	180
Scale to Fit	180
% of Normal Size	181
Document preview image	181
Watermarks	182
Current watermarks	183
Watermark Message	184
Message Angle	184
Font Attributes	184
Default watermark settings	185
Finishing tab features	186
Print Task Quick Sets	187
Document options	187
Print on Both Sides	187
Automatically print on both sides	188
Manually print on both sides	188
Flip Pages Up	190
Booklet layout	191
Book and Booklet Printing	191
Print a booklet	191
Pages per Sheet	192
Print Page Borders	192
Page Order	192
Edge-to-edge printing	193
Document preview image	193
Orientation	194
Output tab features	195
Print Task Quick Sets	196
Document preview image	196
Output Options	197
Output Bin Options	197
Job Storage tab features	198
Print Task Quick Sets	199
Status group box	200
Job Storage Mode	200
Off	200
Proof and Hold	200
Private Job	200
Quick Copy	201
Stored Job	201
Require PIN	201
Job Notification Options	201
User Name	202
Job Name	202
Using job-storage features when printing	202
Releasing a job-storage print job	203
Deleting a job-storage print job	203
Services tab features	205
Internet Services	206
Device services	206
Device Settings tab features	207
Form to Tray Assignment	208
Font Substitution Table	209
External Fonts	209
Installing external fonts	210
Removing external fonts	211
PS Emulation driver Device Settings	211
Available PostScript Memory	211
Output Protocol	212
Send Ctrl-D Before Each Job	212
Send Ctrl-D After Each Job	212
Convert Gray Text to PostScript Gray	212
Convert Gray Graphics to PostScript Gray	213
Add Euro Currency Symbol to PostScript Fonts	213
Job Timeout	213
Wait Timeout	213
Minimum Font Size to Download as Outline	213
Maximum Font Size to Download as Outline	213
Installable Options	213
Automatic Configuration	214
Tray 4, tray 5, and tray 6	214
Duplex Unit (for 2-Sided Printing)	214
Allow Manual Duplexing	214
Printer Memory	215
Accessory Output Bin	215
Printer Hard Disk	215
Job Storage	215
Mopier Mode	215
Mopier mode and collation	216
Postscript Passthrough (PS Emulation driver only)	216
JPEG Passthrough (PS Emulation driver only)	217
About tab features	218
Macintosh	221
Introduction	221
Macintosh printing-system software	222
Hardware requirements	222
Operating-system support	222
Availability	222
Printing-system software on the Web	223
Printing-system software	223
Software component availability	223
In-box printing-system software CDs	223
Macintosh partition	224
CD versions	224
Macintosh install and uninstall instructions	226
Macintosh component descriptions	226
HP LaserJet PPDs	226
PDEs	226
HP Embedded Web Server	227
Install notes (Readme file)	227
Online help	227
Install the Macintosh printing system	227
General installation for Macintosh operating systems	227
Detailed Mac OS X installation	228
Main Install dialog sequence	228
Printer setup	236
Set up a printer with Mac OS X V10.4 or later)	236
Set up a printer with Mac OS X V10.3	241
Set up a printer with Mac OS X V10.2.8	244
Troubleshooting the printer setup	248
Uninstall the Macintosh printing system	248
Macintosh HP Printer Utility	250
Access to the HP Printer Utility	250
Supplies Status	253
Device Information	257
File Upload	257
Update Firmware	258
Upload Fonts	259
HP Support	260
Duplex mode	262
Economode	263
Resolution	264
Trays Configuration	265
Lock Resources	266
Stored Jobs	267
Releasing a job-storage print job	268
Deleting a job-storage print job	269
E‑mail Alerts	269
Network Settings	270
Bonjour Settings	271
Additional Settings	272
HP Embedded Web Server (EWS)	273
Access to the HP EWS	273
Information tab	274
Device Status	275
Configuration page	275
Supplies Status page	277
Event Log	278
Usage Page	279
Device Information	281
Control Panel	281
Print	282
Printing a file or updating firmware from the Print screen	283
Settings tab	283
Configure Device	283
Using the menus on the Configure Device screen	284
E-mail Server	284
Configuring outgoing e-mail	285
Configuring the return e-mail address	285
Alerts	285
AutoSend	286
Turn on the AutoSend feature	287
Security	287
Authentication Manager	288
LDAP Authentication	289
Edit Other Links	290
Adding a link	291
Removing a link	291
Device Information	291
Language	291
Date & Time	292
Date/Time Format	293
Clock Drift Correction	293
Wake Time	294
Digital Sending tab	295
Networking tab	295
Configuration	296
Security section	297
Diagnostics section	297
Engineering Details	299
Introduction	299
Remote firmware updates	300
Print the configuration page	301
Print a menu map	302
Downloading the new firmware from the HP Web site	302
Downloading the new firmware to the device	302
Printer messages during the firmware update	303
Remote firmware update by using FTP through a browser	305
Remote firmware update by using FTP on a direct network connection	306
Remote firmware update through an optional parallel port	307
Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003	307
Remote firmware update through an MS Windows network	308
Remote firmware update for UNIX systems	309
Remote firmware update by using the LPR command	309
Remote firmware update through HP Web Jetadmin	310
Remote firmware update through the HP Embedded Web Server	311
Printing print-ready documents	313
Print-ready file printing by using FTP through a browser	313
Print-ready file printing by using FTP on a direct network connection	314
Print-ready printing by using an optional parallel port	315
Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003	315
Print-ready file printing in an MS Windows network	315
Print-ready file printing in UNIX systems	316
Print-ready file printing by using the LPR command	316
Media attributes	317
Media sources and destinations	317
Media-source commands	317
Driver-supported media sizes	318
Driver-supported media types	320
Custom paper sizes	321
Media-type commands	321
Uninstall	323