HP LaserJet M5000 HP LaserJet M5025/M5035 MFP - Software Technical Reference ( - Page 60
HP Driver Diagnostic Printer Check Tool
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Software description HP Driver Diagnostic Printer Check Tool Use the HP Driver Diagnostic Printer Check Tool, a Web-based diagnostic software program, to determine whether the correct and most current print driver for the HP LaserJet M5025/M5035 MFP is in use. Two methods are available to gain access to the HP Driver Diagnostic Printer Check Tool: 1. Open a Web browser. 2. Go to the following Web site: www.hp.com/go/drivercheck Alternatively: 1. Open an Internet browser. 2. Go to the HP Business Support Center (BSC) at the following Web site: www.hp.com/go/bsc 3. Click the self-help resources link on the left navigation bar. 4. Click automatic driver checker to run the HP Driver Diagnostic Printer Check Tool. When the HP Driver Diagnostic Printer Check Tool runs, the devices that are currently installed on the computer appear in a list. The tool gathers information about the device, drivers, and system setup in order to diagnose the software driver configuration and check the print driver. When the HP Driver Diagnostic Printer Check Tool is open, select the HP device that you want to check. The tool verifies whether the latest driver is being used, provides feedback if an incorrect driver is being used, and indicates whether an updated driver version is available. Click the latest driver version to download and install it. The data that the HP Driver Diagnostic Printer Check Tool gathers is stored anonymously so that HP can analyze and continuously improve its diagnostic tools. No private data is gathered from the computer. 40 Chapter 2 Software description ENWW