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HP LaserJet Pro CP1025 Service Manual - Page 161

Korean EMC statement, Japanese VCCI statement

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Index A accessories ordering 100 acoustic specifications 129 after-service checklist 4 altitude specifications 129 B bands, troubleshooting 85 bins, output jams, clearing 80 blank pages, troubleshooting 84 C calibrating color 67 Canadian DOC regulations 139 cartridges non-HP 74 part numbers 100 warranty 118 cautions iii certificate of volatility 137 characters, troubleshooting 87 checklists after-service 4 preservice 4 problem source 56 clean pickup roller 89 separation pad 89 cleaning exterior 90 paper path 66, 90 product 89 color calibrating 67 troubleshooting 86 configuration page 66 connectivity solving problems 92 control panel status light patterns 68 conventions, document iii copying quality, troubleshooting 83 covers locations 104 parts list 104 creases, troubleshooting 87 crooked pages troubleshooting 87 customer support online 124 repacking product 125 D dark image, troubleshooting 84 declaration of conformity 133, 135 diagrams covers. panels, and doors 104 document conventions iii doors parts list 104 drum warranty 119 H HP Customer Care 124 humidity specifications 129 I image quality issues examples and solutions 83 imaging drum memory chips 120 part numbers 100 warranty 119 incorrect supplies error message 76 information pages configuration page 66 install supplies message 73 J jams causes of 77 error messages 73 locating 78 output bin, clearing 80 rear door, clearing 81 trays, clearing 78 Japanese VCCI statement 139 E electrostatic discharge (ESD) 3 engine communication error message 72 environment specifications 129 ESD (electrostatic discharge) 3 F faded print 83 Finnish laser safety statement 140 fuser errors 73 K Korean EMC statement 140 L laser safety statements 139, 140 license, software 121 light patterns 68 light print, troubleshooting 83 lines, troubleshooting 85 location assemblies (base product) 0 loose toner, troubleshooting 87 ENWW Index 145

Section	Page
Removal and replacement	17
Introduction	18
Removal and replacement strategy	18
Electrostatic discharge	19
Required tools	19
Service approach	20
Before performing service	20
After performing service	20
Post-service test	20
Print-quality test	20
Parts removal order	21
Removal and replacement procedures	22
Replace the print cartridges	22
Replace the imaging drum	25
Input tray	29
Secondary transfer roller	30
Separation pad assembly	31
Remove the separation pad assembly	31
Pickup roller	32
Remove the pickup roller assembly	33
Covers	34
Right cover assembly	34
Remove the right cover assembly	34
Left cover assembly	35
Remove the left cover assembly	35
Top door assembly	36
Remove the top door assembly	36
Rear top cover assembly	38
Remove the rear top cover assembly	38
Rear door assembly	39
Remove the rear door assembly	39
Rear lower cover assembly	40
Remove the rear lower cover assembly	40
Control panel	41
Remove the control panel	41
Front door	43
Remove the front door	43
Main assemblies	45
ITB assembly	45
Remove the ITB assembly	45
Fuser delivery assembly	54
Remove the fuser delivery assembly	55
Formatter PCA (base model)	59
Remove the formatter PCA (base model)	59
Formatter and wireless PCA (plus model)	60
Remove the formatter and wireless PCA (plus model)	60
Engine controller assembly	62
Remove the engine controller assembly	62
Low-voltage power supply assembly	65
Remove the low-voltage power supply assembly	65
Solve problems	69
Solve problems checklist	70
Step 1: Make sure that the product is set up correctly	70
Step 2: Check the cabling or wireless connection (network models only)	70
Step 3: Check to see if any control-panel lights are lit	70
Step 4: Check the paper	70
Step 5: Check the software	71
Step 6: Test print functionality	71
Step 7: Check the supplies	71
Step 8: Try sending a print job from a computer	71
Troubleshooting process	72
Determine the problem source	72
Power subsystem	73
Power-on checks	73
Tools for troubleshooting	74
Component diagnostics	74
Engine diagnostics	74
Engine test page	74
Diagrams	75
Plug/jack locations	75
Locations of connectors	76
Locations of major components	77
General timing chart	79
General circuit diagram	80
Internal print-quality test pages	81
Print quality troubleshooting page	81
Interpret the Print Quality Page	81
Clean the paper path	82
Print configuration page	82
Print-quality troubleshooting tools	83
Repetitive image defects ruler	83
Calibrate the product	83
Interpret control panel light patterns	84
Status alert messages	87
Clear jams	93
Prevent paper jams	93
Jam locations	94
Clear jams from the input tray	94
Clear jams from the output bin	96
Clear jams from the rear door	97
The product does not feed automatically	98
The product feeds multiple sheets	98
Solve image-quality problems	99
Image defects table	99
Clean the product	105
Clean the separation pad or pickup roller	105
Clean the paper path	106
Clean the exterior	106
Solve performance problems	107
The product does not print	107
The product prints slowly	107
Solve connectivity problems	108
Solve direct-connect problems	108
Solve network problems	108
Poor physical connection	108
The computer is using the incorrect IP address for the product	108
The computer is unable to communicate with the product	109
The product is using incorrect link and duplex settings for the network	109
New software programs might be causing compatibility problems	109
The computer or workstation might be set up incorrectly	109
The product is disabled, or other network settings are incorrect	109
Solve wireless network problems (wireless models only)	110
Wireless connectivity checklist	110
The product does not print after the wireless configuration completes	110
The product does not print, and the computer has a third-party firewall installed	111
The wireless connection does not work after moving the wireless router or product	111
Cannot connect more computers to the wireless product	111
The wireless product loses communication when connected to a VPN	111
The network does not appear in the wireless networks list	111
The wireless network is not functioning	111
Service mode functions	113
Product resets	113
Product updates	113
Parts and diagrams	115
Order parts by authorized service providers	116
Order replacement parts	116
Related documentation and software	116
Supplies part numbers	116
Service parts	116
Whole-unit replacement part numbers	117
How to use the parts lists and diagrams	118
Assembly locations	119
Base product (no optional trays or accessories)	119
Covers, panels, and doors	120
Internal assembly	122
Internal assembly	122
PCAs	124
Alphabetical parts list	126
Numerical parts list	128
Service and support	131
Hewlett-Packard limited warranty statement	132
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	134
HP's LaserJet imaging drum limited warranty statement for replacement imaging drums	135
Data stored on the print cartridge and imaging drum	136
End User License Agreement	137
OpenSSL	139
Customer self-repair warranty service	140
Customer support	140
Repack the product	141
Specifications	143
Physical specifications	144
Power consumption	144
Acoustic specifications	145
Environmental specifications	145
Regulatory information	147
FCC regulations	148
Declaration of conformity (base models)	149
Declaration of conformity (wireless models)	151
Certificate of Volatility	153
Safety statements	155
Laser safety	155
Canadian DOC regulations	155
VCCI statement (Japan)	155
Power cord instructions	155
Power cord statement (Japan)	155
EMC statement (Korea)	156
Laser statement for Finland	156
GS statement (Germany)	156
Substances Table (China)	157
Restriction on Hazardous Substances statement (Turkey)	157
Additional statements for wireless products	158
FCC compliance statement—United States	158
Australia statement	158
Brazil ANATEL statement	158
Canadian statements	158
European Union regulatory notice	158
Notice for use in France	159
Notice for use in Russia	159
Korean statement	159
Taiwan statement	159

Match case Limit results 1 per page

Index

accessories

ordering

100

acoustic specifications

129

after-service checklist

altitude specifications

129

bands, troubleshooting

bins, output

jams, clearing

blank pages, troubleshooting

calibrating color

Canadian DOC regulations

139

cartridges

non-HP

part numbers

100

warranty

118

cautions

iii

certificate of volatility

137

characters, troubleshooting

checklists

after-service

preservice

problem source

clean

pickup roller

separation pad

cleaning

exterior

paper path

66, 90

product

color

calibrating

troubleshooting

configuration page

connectivity

solving problems

control panel

status light patterns

conventions, document

iii

copying

quality, troubleshooting

covers

locations

104

parts list

104

creases, troubleshooting

crooked pages

troubleshooting

customer support

online

124

repacking product

125

dark image, troubleshooting

declaration of

conformity

133, 135

diagrams

covers. panels, and doors

104

document conventions

iii

doors

parts list

104

drum

warranty

119

electrostatic discharge (ESD)

engine communication error

message

environment specifications

129

ESD (electrostatic discharge)

faded print

Finnish laser safety statement

140

fuser

errors

HP Customer Care

124

humidity specifications

129

image quality issues

examples and solutions

imaging drum

memory chips

120

part numbers

100

warranty

119

incorrect supplies error

message

information pages

configuration page

install supplies message

jams

causes of

error messages

locating

output bin, clearing

rear door, clearing

trays, clearing

Japanese VCCI statement

139

Korean EMC statement

140

laser safety statements

139, 140

license, software

121

light patterns

light print, troubleshooting

lines, troubleshooting

location

assemblies (base

product)

loose toner, troubleshooting

ENWW

Index

145