Interpret the Print Quality Page
....................................................
65
Clean the paper path
...............................................................................
66
Print configuration page
............................................................................
66
Print-quality troubleshooting tools
..............................................................................
67
Repetitive image defects ruler
....................................................................
67
Calibrate the product
................................................................................
67
Interpret control panel light patterns
...........................................................................
68
Status alert messages
...............................................................................................
71
Clear jams
............................................................................................................................
77
Prevent paper jams
..................................................................................................
77
Jam locations
..........................................................................................................
78
Clear jams from the input tray
...................................................................................
78
Clear jams from the output bin
..................................................................................
80
Clear jams from the rear door
...................................................................................
81
The product does not feed automatically
...................................................................................
82
The product feeds multiple sheets
.............................................................................................
82
Solve image-quality problems
..................................................................................................
83
Image defects table
.................................................................................................
83
Clean the product
..................................................................................................................
89
Clean the separation pad or pickup roller
..................................................................
89
Clean the paper path
..............................................................................................
90
Clean the exterior
...................................................................................................
90
Solve performance problems
...................................................................................................
91
The product does not print
........................................................................................
91
The product prints slowly
..........................................................................................
91
Solve connectivity problems
.....................................................................................................
92
Solve direct-connect problems
...................................................................................
92
Solve network problems
...........................................................................................
92
Poor physical connection
...........................................................................
92
The computer is using the incorrect IP address for the product
........................
92
The computer is unable to communicate with the product
..............................
93
The product is using incorrect link and duplex settings for the network
............
93
New software programs might be causing compatibility problems
..................
93
The computer or workstation might be set up incorrectly
................................
93
The product is disabled, or other network settings are incorrect
......................
93
Solve wireless network problems (wireless models only)
...............................................
94
Wireless connectivity checklist
...................................................................
94
The product does not print after the wireless configuration completes
..............
94
The product does not print, and the computer has a third-party firewall
installed
..................................................................................................
95
The wireless connection does not work after moving the wireless router or
product
...................................................................................................
95
Cannot connect more computers to the wireless product
................................
95
The wireless product loses communication when connected to a VPN
.............
95
ENWW
vii