HP Media Center m1000 HP Media Center Desktop PCs - Software Guide - Page 151

Troubleshooting - reconfigure remote

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Troubleshooting Problems and Solutions For help on general and miscellaneous problems you may be experiencing with the PC, refer to the following pages for possible solutions. Look up the description of the problem and try the solution listed. For more detailed information, press the Help button on your keyboard, or click Start on the taskbar and select Help and Support. Problem My remote control doesn't work. Solution ■ Make sure that the batteries for the remote control are charged and installed correctly. ■ Make sure the front of the remote sensor (IR Receiver) is not blocked. ■ Point the remote control within a 45-degree angle range and less than 26 feet (8 meters) away. ■ If a pressed key repeats itself or sticks, unplug the remote sensor from the USB connector, wait one minute, and plug the remote sensor back in. Try altering the lighting conditions in the room or moving the location of the remote sensor if this continues. ■ Press the Enter button on the remote control after changing a channel. ■ Point the remote control toward the remote sensor and press a button. A faint red light should appear on the remote sensor. If the light appears, then the problem is probably in the Media Center software. Close Media Center, restart the PC, and then open Media Center again. ■ If the remote control works in Media Center but not when changing channels, you need to reconfigure the Media Center software settings for the cable set-top box or satellite receiver. w Your system is provided with a voltage select switch for use in a 115-VAC or 230-VAC power system. The voltage select switch has been pre-set to the correct voltage setting for use in the particular country/region where it was initially sold. Changing the voltage select switch to the incorrect position can damage your PC and void any implied warranty. I cannot remove a CD or DVD. Turn on the computer and press the Eject button to extend the tray. If this doesn't work (a disc is jammed): 1 Turn off the PC and unplug it from the power source. 2 Open the protective door flap in front of the drive door by pressing it on the lower edge. 3 Using a ballpoint pen or paperclip, insert it gently into the hole on the front of the CD or DVD drive door until the door opens. Troubleshooting 147

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Troubleshooting
147
Troubleshooting
Problems and Solutions
For help on general and miscellaneous problems
you may be experiencing with the PC, refer to the
following pages for possible solutions. Look up the
description of the problem and try the solution listed.
For more detailed information, press the Help button
on your keyboard, or click
Start
on the taskbar and
select
Help and Support
.
w
Your system is
provided with a
voltage select switch
for use in a 115-VAC
or 230-VAC power
system. The voltage
select switch has
been pre-set to the
correct voltage
setting for use in
the particular
country/region
where it was initially
sold. Changing the
voltage select switch
to the incorrect
position can damage
your PC and void any
implied warranty.
Problem
Solution
My remote control
doesn’t work.
■
Make sure that the batteries for the remote control are charged and
installed correctly.
■
Make sure the front of the remote sensor (IR Receiver) is not
blocked.
■
Point the remote control within a 45-degree angle range and less
than 26 feet (8 meters) away.
■
If a pressed key repeats itself or sticks, unplug the remote sensor
from the USB connector, wait one minute, and plug the remote
sensor back in. Try altering the lighting conditions in the room or
moving the location of the remote sensor if this continues.
■
Press the Enter button on the remote control after changing a
channel.
■
Point the remote control toward the remote sensor and press a
button. A faint red light should appear on the remote sensor. If the
light appears, then the problem is probably in the Media Center
software. Close Media Center, restart the PC, and then open
Media Center again.
■
If the remote control works in Media Center but not when changing
channels, you need to reconfigure the Media Center software
settings for the cable set-top box or satellite receiver.
I cannot remove a
CD or DVD.
Turn on the computer and press the Eject button to extend the tray.
If this doesn’t work (a disc is jammed):
1
Turn off the PC and unplug it from the power source.
2
Open the protective door flap in front of the drive door by pressing
it on the lower edge.
3
Using a ballpoint pen or paperclip, insert it gently into the hole on
the front of the CD or DVD drive door until the door opens.