HP Mini 311-1028TU Notebook Essentials - Windows XP - Page 2

Appendix B: Problem meets solution

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574395-002.book Page iv Sunday, September 20, 2009 11:32 AM Contents Chapter 5: Keeping your computer safe Protecting the computer from viruses 23 Using Windows Security Center 23 Protecting your system files 23 Protecting your privacy 23 Protecting the computer from power surges 24 Using the computer safely 24 Chapter 6: Backup and recovery Backing up your information 25 Creating a copy of the hard drive 25 Performing a recovery 26 Using the Disaster Recovery utility 26 Using the Instant Restore utility 27 Appendix A: Routine care Cleaning the display 29 Cleaning the TouchPad and keyboard 29 Traveling and shipping 29 Appendix B: Problem meets solution Troubleshooting resources 31 Quick troubleshooting 31 The computer is unable to start up 31 The computer screen is blank 31 Software is functioning abnormally 32 The computer is on but is not responding 32 The computer is unusually warm 32 An external device is not working 32 The wireless network connection is not working 33 Printer driver installation fails 33 Appendix C: Specifications Operating environment 35 Input power 35 Index iv Notebook Essentials

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iv
Notebook Essentials
Contents
Chapter 5: Keeping your computer safe
Protecting the computer from viruses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using Windows Security Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Protecting your system files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Protecting your privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Protecting the computer from power surges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the computer safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Chapter 6: Backup and recovery
Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Creating a copy of the hard drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Performing a recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the Disaster Recovery utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the Instant Restore utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Appendix A: Routine care
Cleaning the display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Cleaning the TouchPad and keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Traveling and shipping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Appendix B: Problem meets solution
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
The computer is unable to start up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
The computer screen is blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Software is functioning abnormally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
The computer is on but is not responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
The computer is unusually warm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
An external device is not working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
The wireless network connection is not working . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Printer driver installation fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Appendix C: Specifications
Operating environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Input power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Index
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