HP Officejet 300 HP OfficeJet Model 330 and Model 350 - (English) User Guide - Page 203
Connect the Interface Cable for Printing - printer cable
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Symptom: Cause: Solution: I can print, scan, and change settings with the HP OfficeJet Manager, but PC fax either doesn't work or works strangely. The HP OfficeJet never answers a call. Eclipse Fax SE doesn't work on the PC. You get the message, "LPT1 is in use." You get the message, "Printer not responding." Nothing happens when I try to print. You may have a different CAS installed. Only one CAS modem can be used on a PC. Distinctive Ring is set to on, but you don't have distinctive ringing service. You may have previously installed a CAS fax modem that was not removed before Eclipse Fax SE was installed. Only one CAS modem can be used on a PC. The HP OfficeJet printer cannot access LPT1. Your HP OfficeJet is turned off or disconnected. If the HP OfficeJet printer doesn't respond when you try to print, it may be set to the wrong port. Remove (delete) the software for the other CAS modem. See chapter 1 for instructions on turning off Distinctive Ring. Remove (delete) the software for the other CAS modem. If you are using a data switch to run two printers from a single LPT port, make sure that all HP OfficeJet activities are complete, and the HP OfficeJet Manager and Eclipse FAX SE are closed, before switching to another printer. Turn your HP OfficeJet on by pressing the "I" on the On/Off switch located on the left side of the machine's base. Make sure that the interface cable is connected. (See "Connect the Interface Cable for Printing" in the Installation Guide). Click Reconnect. If your HP OfficeJet was previously able to connect to the device, check that the cable is securely connected at both ends, the device is turned on, and "Ready" is displayed on the front panel. Check that any data switch in use is set to connect to the HP OfficeJet. Then click Reconnect. Run the Windows front panel, select Printers, select the HP OfficeJet, then click the Connect button. Select the port that is connected to your device. Do not select HP OfficeJet. Click OK, close Printers and the front panel, and try printing again. If you still cannot connect: 1. Close the HP OfficeJet Manager. 2. Exit Windows. 3. Turn the machine off, then back on. 4. Restart Windows. 5. Restart the HP OfficeJet Manager. If your HP OfficeJet has never connected to the device, you may be using a cable, data switch, or centronics port that does not support bi-directional communications.