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Before you call, Phone support period, After the phone support period

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Chapter 9 Before you call Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information: • Model number • Serial number (located on the back or bottom of the printer) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support website: www.hp.com/support. This website provides information and utilities that can help you correct many common printer problems. Contact your HP dealer or call the support phone number for your country/ region to learn more about support options. General troubleshooting tips and resources NOTE: Many of the following steps require HP software. If you did not install the HP software, you can install it using the HP software CD included with the printer, or you can download the HP software from the HP support website www.hp.com/support. This website provides information and utilities that can help you correct many common printer problems. Check or do the following before you begin troubleshooting: • Try turning the printer off and then on again. • For a paper jam, see Clear jams. • For paper-feed problems, such as the paper skew and paper pick, see Solve paperfeed problems. • (Power button) light is on and not blinking. When the printer is turned on for the first time, it takes approximately 12 minutes to initialize it after the ink cartridges are installed. • Power cord and other cables are working, and are firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications. 100 Solve a problem

Section	Page
Contents	5
Get started	14
Accessibility	14
HP EcoSolutions (HP and the Environment)	15
Understand the printer parts	16
Front view	16
Printing supplies area	17
Back view	17
Use the printer control panel	18
Overview of buttons and lights	18
Control panel display icons	19
Change printer settings	21
Select the mode	21
Change printer settings	21
Select paper	22
Recommended papers for printing and copying	22
Recommended papers for photo printing	23
Tips for selecting and using paper	23
Load an original on the scanner glass	24
Load an original in the automatic document feeder (ADF)	25
Load paper	26
Load standard-size paper	26
Load envelopes	27
Load cards and photo paper	28
Load custom-size paper	29
Insert a memory device	30
Install the accessories	31
Install the automatic two-sided printing accessory (duplexer)	31
Install Tray 2	32
Configure trays	34
Turn on accessories in the printer driver	35
To turn on accessories (Windows)	35
To turn on accessories (Mac OS X)	35
Maintain the printer	35
Clean the scanner glass	36
Clean the exterior	36
Clean the automatic document feeder	36
Update the printer	37
Update the printer using the embedded web server	38
Update the printer using the printer control panel	38
Open the printer software (Windows)	38
Turn the printer off	38
Restore factory defaults	39
Print	40
Print documents	40
Print documents (Windows)	40
Print documents (Mac OS X)	41
Print brochures	41
Print brochures (Windows)	42
Print brochures (Mac OS X)	42
Print on envelopes	43
Print on envelopes (Windows)	43
Print on envelopes (Mac OS X)	44
Print photos	44
Print photos on photo paper (Windows)	44
Print photos on photo paper (Mac OS X)	45
Print photos from a memory device	45
Print on special and custom-size paper	46
Print on special or custom-size paper (Windows)	46
Print on special or custom-size paper (Mac OS X)	47
Set up custom sizes (Mac OS X)	47
HP ePrint	48
HP Wireless Direct	48
Turn on HP wireless direct printing	49
Print from a wireless-capable mobile device	49
Print from a wireless-capable computer	49
Print from a wireless-capable computer (Windows)	50
Print from a wireless-capable computer (Mac OS X)	50
Print on both sides (duplexing)	50
View Print Resolutions	52
Scan	53
Scan an original	53
Scan to a computer from the control panel	53
Scan an original from HP scanning software	54
Scan to a memory card	54
Scan using Webscan	55
Scanning documents as editable text	55
To scan documents as editable text	55
Guidelines for scanning documents as editable text	57
HP Digital Solutions	58
What are HP Digital Solutions?	58
HP Direct Digital Filing	58
HP Digital Fax	58
Requirements	59
Set up HP Digital Solutions	60
Set up HP Direct Digital Filing	60
Set up Scan to Network Folder	60
Set up Scan to Email	61
Set up HP Digital Fax	63
Use the HP Digital Solutions	64
Use HP Scan to Network Folder	64
Use Scan to Email	64
Use HP Digital Fax	65
Copy	66
Copy documents	66
Change copy settings	66
Save copy settings	67
Collate Copies	67
ID Copy	67
HP Copy Fix	68
Fax	69
Send a fax	69
Send a standard fax	69
Send a standard fax from the computer	70
Send a fax manually from a phone	71
Send a fax using monitor dialing	72
Send a fax from memory	72
Schedule a fax to send later	73
Send a fax to multiple recipients	74
Send a fax in Error Correction Mode	74
Receive a fax	75
Receive a fax manually	75
Set up backup fax	76
Reprint received faxes from memory	76
Poll to receive a fax	77
Forward faxes to another number	77
Set the paper size for received faxes	78
Set automatic reduction for incoming faxes	78
Block unwanted fax numbers	78
Add numbers to the junk fax list	79
Remove numbers from the junk fax list	79
Print a Junk Fax Report	80
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)	80
Fax to PC and Fax to Mac requirements	80
Activate Fax to PC and Fax to Mac	81
Modify Fax to PC or Fax to Mac settings	81
Set up speed-dial entries	82
Set up and change speed-dial entries	82
Set up and change group speed-dial entries	83
Delete speed-dial entries	83
Print a list of speed-dial entries	84
Change fax settings	84
Configure the fax header	84
Set the answer mode (Auto answer)	84
Set the number of rings before answering	85
Change the answer ring pattern for distinctive ring	85
Set the dial type	86
Set the redial options	86
Set the fax speed	87
Set the fax sound volume	87
Fax and digital phone services	88
Fax over Internet Protocol	88
Use reports	89
Print fax confirmation reports	89
Print fax error reports	90
Print and view the fax log	90
Clear the fax log	90
Print the details of the last fax transaction	91
Print a Caller ID Report	91
View the Call History	91
Web Services	92
What are Web Services?	92
HP ePrint	92
Printer Apps	92
Set up Web Services	93
Set up Web Services using the HP printer software	93
Set up Web Services using the printer’s control panel	93
Set up Web Services using the embedded web server	94
Use Web Services	94
HP ePrint	94
Print using HP ePrint	95
Find the printer's email address	95
Turn off HP ePrint	95
Printer Apps	95
Use Printer Apps	95
Manage Printer Apps	96
Turn off Printer Apps	96
Remove Web Services	96
Work with ink cartridges	97
Information on ink cartridges and the printhead	97
Check the estimated ink levels	98
Print when one or more ink cartridges are depleted	98
Replace the ink cartridges	99
Store printing supplies	100
Anonymous Usage Information Storage	100
Solve a problem	102
HP support	102
Obtain electronic support	103
HP support by phone	103
Before you call	104
Phone support period	104
After the phone support period	104
General troubleshooting tips and resources	104
Solve printer problems	105
The printer shuts down unexpectedly	105
Alignment fails	105
The printer is not responding (nothing prints)	106
The printer prints slowly	106
The printer is making some unexpected noises	107
Blank or partial page printed	108
Something on the page is missing or incorrect	108
Placement of the text or graphics is wrong	109
Print quality troubleshooting	109
Solve paper-feed problems	114
Solve copy problems	115
No copy came out	116
Copies are blank	116
Documents are missing or faded	116
Size is reduced	117
Copy quality is poor	117
Copy defects are apparent	117
The printer prints half a page, then ejects the paper	118
Paper mismatch	118
Solve scan problems	118
Scanner did nothing	119
Scan takes too long	119
Part of the document did not scan or text is missing	120
Text cannot be edited	120
Error messages appear	121
Scanned image quality is poor	121
Scan defects are apparent	122
Solve fax problems	123
The fax test failed	124
Solve problems using Web Services and HP websites	136
Solve problems using Web Services	136
Solve problems using HP websites	137
Solve HP Digital Solutions problems	137
Solving HP Direct Digital Filing problems	137
Common problems	138
Unable to scan to network folder	138
Unable to scan to email	139
The sharing dialog box is different after setting up HP Direct Digital Filing (Windows)	140
Solving HP Digital Fax problems	140
Solve memory device problems	141
The printer cannot read the memory device	141
The printer cannot read photos on the memory device	142
Solve Ethernet network problems	142
General network troubleshooting	142
Solve wireless problems	142
Basic wireless troubleshooting	143
Step 1 - Make sure the wireless (802.11) light is turned on	143
Step 2 - Restart components of the wireless network	143
Step 3 - Run the Print Wireless Network Test	143
Advanced wireless troubleshooting	144
Step 1 - Make sure your computer is connected to your network	144
Step 2 - Make sure that the printer is connected to your network	145
Step 3 - Make sure your computer is not connected to your network over a Virtual Private Network (VP ...	146
Step 4 - Make sure the printer is online and ready	147
Step 5 - Make sure the wireless version of the printer is set as the default printer driver (Windows ...	147
Step 6 - Check to see if the firewall software is blocking communication	148
After resolving the problems	148
Configure your firewall software to work with the printer	149
Solve printer management problems	150
Embedded web server cannot be opened	150
Troubleshoot installation issues	151
Hardware installation suggestions	151
HP software installation suggestions	152
Solve network problems	152
Understand the Printer Status Report	153
Printhead maintenance	155
Clean the printhead	155
Calibrate the linefeed	156
Align the printhead	156
Reinstall the printhead	157
Understand the network configuration page	159
Clear jams	161
Clear paper jams	161
Avoid paper jams	165
Technical information	166
Warranty information	166
Hewlett-Packard limited warranty statement	167
Ink cartridge warranty information	168
Printer specifications	169
Physical specifications	169
Product features and capacities	169
Processor and memory specifications	170
System requirements	170
Network protocol specifications	170
Embedded web server specifications	170
Paper specifications	171
Understand specifications for supported paper	171
Set minimum margins	174
Guidelines for printing on both sides of a page	175
Print specifications	175
Copy specifications	175
Fax specifications	175
Scan specifications	176
Web Services specifications	176
HP ePrint	176
Printer Apps	176
HP website specifications	177
Environmental specifications	177
Electrical specifications	177
Acoustic emission specifications	177
Memory device specifications	177
Memory card specifications	177
USB flash drives	178
Regulatory information	179
FCC statement	180
Notice to users in Korea	180
VCCI (Class B) compliance statement for users in Japan	181
Notice to users in Japan about the power cord	181
Noise emission statement for Germany	181
European Union Regulatory Notice	181
GS Declaration (Germany)	182
Notice to users of the U.S. telephone network: FCC requirements	183
Notice to users of the Canadian telephone network	184
Notice to users of the German telephone network	184
Australia wired fax statement	185
Notice to users in the European Economic Area	185
Regulatory information for wireless products	185
Exposure to radio frequency radiation	186
Notice to users in Brazil	186
Notice to users in Canada	187
Notice to users in Taiwan	187
Notice to users in Mexico	188
Notice to users in Japan	188
Regulatory model number	188
Environmental product stewardship program	189
Paper use	189
Plastics	189
Material safety data sheets	189
Recycling program	189
HP inkjet supplies recycling program	189
Disposal of waste equipment by users in private households in the European Union	190
Power consumption	191
Chemical Substances	191
Battery information	191
Battery disposal in the Netherlands	191
Battery disposal in Taiwan	191
California Perchlorate Material Notice	192
RoHS notices (China only)	192
Restriction of hazardous substance (Ukraine)	192
Third-party licenses	193
HP supplies and accessories	202
Order printing supplies online	202
Supplies	202
Ink cartridges and printheads	202
HP paper	203
Additional fax setup	204
Set up faxing (parallel phone systems)	204
Select the correct fax setup for your home or office	205
Case A: Separate fax line (no voice calls received)	207
Case B: Set up the printer with DSL	208
Case C: Set up the printer with a PBX phone system or an ISDN line	209
Case D: Fax with a distinctive ring service on the same line	210
Case E: Shared voice/fax line	211
Case F: Shared voice/fax line with voice mail	212
Case G: Fax line shared with computer modem (no voice calls received)	213
Set up the printer with a computer dial-up modem	213
Set up the printer with a computer DSL/ADSL modem	215
Case H: Shared voice/fax line with computer modem	216
Shared voice/fax with computer dial-up modem	216
Shared voice/fax with computer DSL/ADSL modem	218
Case I: Shared voice/fax line with answering machine	220
Case J: Shared voice/fax line with computer modem and answering machine	221
Shared voice/fax line with computer dial-up modem and answering machine	221
Shared voice/fax line with computer DSL/ADSL modem and answering machine	223
Case K: Shared voice/fax line with computer dial-up modem and voice mail	225
Serial-type fax setup	226
Test fax setup	227
Network setup	228
Change basic network settings	228
View and print network settings	228
Turn the wireless radio on and off	228
Change advanced network settings	228
Set link speed	229
View IP settings	229
Change IP settings	229
Configure the printer’s firewall settings	229
Creating and using firewall rules	229
Reset network settings	231
Set up the printer for wireless communication	231
Before you begin	231
Set up the printer on your wireless network	232
Set up the printer using the HP printer software	232
Set up the printer using the Wireless Setup Wizard	232
Set up the printer using WiFi Protected Setup (WPS)	233
Set up the printer using the embedded web server (EWS)	233
Change the connection type	234
Test the wireless connection	235
Guidelines for ensuring wireless network security	235
Overview of security settings	235
Add hardware addresses to a wireless router (MAC filtering)	235
Other wireless security guidelines	236
Guidelines for reducing interference on a wireless network	236
Uninstall and reinstall the HP software	236
Windows	237
Mac OS X	237
Printer management tools	238
Toolbox (Windows)	238
HP Utility (Mac OS X)	238
Embedded web server	238
About cookies	239
To open the embedded web server	239
Embedded web server features	240
Product security features	241
Assign an administrator password in the embedded web server	242
Control panel lock	242
Disable unused protocols and services	242
Administrator settings	243
Color access control	243
Protected protocols – HTTPS	243
Firewall	243
Scan-to and Fax-to Folder authentication	243
Syslog	243
Certificates	243
Signed firmware	243
Wireless authentication	244

Match case Limit results 1 per page

Before you call

Call HP support while you are in front of the computer and the printer. Be prepared to

provide the following information:

•

Model number

•

Serial number (located on the back or bottom of the printer)

•

Messages that appear when the situation occurs

•

Answers to these questions:

◦

Has this situation happened before?

◦

Can you re-create it?

◦

Did you add any new hardware or software to your computer at about the time

that this situation began?

◦

Did anything else occur prior to this situation (such as a thunderstorm or moving

the printer)?

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America

(including Mexico).

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may

also be available at the HP online support website:

www.hp.com/support. This website

provides information and utilities that can help you correct many common printer

problems. Contact your HP dealer or call the support phone number for your country/

region to learn more about support options.

General troubleshooting tips and resources

NOTE:

Many of the following steps require HP software. If you did not install the HP

software, you can install it using the HP software CD included with the printer, or you

can download the HP software from the HP support website

www.hp.com/support.

This website provides information and utilities that can help you correct many common

printer problems.

Check or do the following before you begin troubleshooting:

•

Try turning the printer off and then on again.

•

For a paper jam, see

Clear jams.

•

For paper-feed problems, such as the paper skew and paper pick, see

Solve paper-

feed problems.

•

(Power button) light is on and not blinking. When the printer is turned on for the

first time, it takes approximately 12 minutes to initialize it after the ink cartridges are

installed.

•

Power cord and other cables are working, and are firmly connected to the printer.

Make sure the printer is connected firmly to a functioning alternating current (AC)

power outlet, and is turned on. For voltage requirements, see

Electrical

specifications.

Chapter 9

100

Solve a problem