HP Officejet Pro 276dw HP Officejet Pro 276dw - User Guide - Page 119
Scanner did nothing, Scan takes too long, Print, Scan &
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Scanner did nothing • Check the original Make sure that the original is loaded correctly. For more information, see Load an original in the automatic document feeder (ADF) or Load an original on the scanner glass. • Check the printer The printer might be coming out of Sleep mode after a period of inactivity, which delays processing a short while. Wait until the printer displays the Home screen. • Check the HP software Make sure that the HP printer software is installed and working properly, and the scan feature is turned on. NOTE: If you do not scan frequently, you can choose to turn off the feature. ◦ Windows: Open the HP printer software. For more information, see Open the printer software (Windows). In the window that appears, select Print, Scan & Fax or Print & Scan, and then select Scan a Document or Photo under Scan. ◦ Mac OS X: Open HP Utility. For more information, see HP Utility (Mac OS X). Under Scan Settings, click Scan to Computer, and ensure that Enable Scan to Computer is selected. Scan takes too long Check the settings ◦ Scanning with higher scan resolution takes longer and results in larger file sizes. Use high resolutions only when necessary. Lower the resolution to scan more quickly. ◦ If you acquire an image through TWAIN on Windows computers, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN program for information. You can also change scan settings to black and white in the HP scanning software for Mac. Solve scan problems 115