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Check paper and the printing environment, Step one: Use paper that meets HP specifications

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2. Examine the metal connector of the cartridge. CAUTION: Do not touch the metal connector on the edge of the cartridge. Fingerprints on the metal connector can cause print-quality problems. C 3. If you see any scratches, or other damage on the metal connector, replace the cartridge. 4. If the metal connector does not appear to be damaged, push the cartridge gently back into its slot until it locks in place. Print a few pages to see if the problem has resolved. Follow these steps to inspect each cartridge. Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● Use paper that has not been previously printed on. ● Use paper that does not contain metallic material, such as glitter. ● Use paper that is designed for use in HP PageWide printers. Do not use paper that is designed only for use in laser printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. Step two: Check the environment The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions: ● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents. ● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications. ● Do not place the printer in a confined space, such as a cabinet. 200 Chapter 9 Solve problems ENWW

Section	Page
Printer overview	15
Printer views	16
Printer front view	16
Printer back view	17
Interface ports	17
Control-panel view	18
Printer specifications	20
Technical specifications	20
Supported operating systems	22
Mobile printing solutions	24
Printer dimensions	25
Power consumption, electrical specifications, and acoustic emissions	29
Operating-environment range	29
Printer hardware setup and software installation	30
Paper trays	31
Load paper to Tray 1 (multi-purpose tray)	32
Introduction	32
Tray 1 paper orientation	33
Use alternative letterhead mode	36
Enable Alternative Letterhead Mode by using the printer control-panel menus	36
Load paper to Tray 2	37
Introduction	37
Tray 2 paper orientation	38
Use alternative letterhead mode	40
Enable Alternative Letterhead Mode by using the printer control-panel menus	40
Load paper to Tray 3	41
Introduction	41
Tray 3 paper orientation	42
Use alternative letterhead mode	44
Enable Alternative Letterhead Mode by using the printer control-panel menus	44
Load paper to the 3 x 500-sheet paper feeder	45
Introduction	45
3 x 500-sheet tray paper orientation	46
Use alternative letterhead mode	49
Enable Alternative Letterhead Mode by using the printer control-panel menus	49
Load and print envelopes	50
Introduction	50
Print envelopes	50
Envelope orientation	50
Load and print labels	52
Introduction	52
Manually feed labels	52
Label orientation	53
Supplies, accessories, and parts	55
Order supplies, accessories, and parts	56
Ordering	56
Supplies and accessories	56
Customer self-repair parts	57
Replace the cartridges	60
Introduction	60
Cartridge information	60
Remove and replace the cartridge	62
Replace the ink-collection unit	65
Introduction	65
Remove and replace the ink-collection unit	65
Print	67
Print tasks (Windows)	68
How to print (Windows)	68
Automatically print on both sides (Windows)	70
Manually print on both sides (Windows)	70
Print multiple pages per sheet (Windows)	71
Select the paper type (Windows)	71
Additional print tasks	72
Print tasks (OS X)	73
How to print (OS X)	73
Automatically print on both sides (OS X)	73
Manually print on both sides (OS X)	73
Print multiple pages per sheet (OS X)	74
Select the paper type (OS X)	74
Additional print tasks	75
Store print jobs on the printer to print later or print privately	76
Introduction	76
Create a stored job (Windows)	76
Create a stored job (OS X)	78
Print a stored job	78
Delete a stored job	79
Information sent to printer for Job Accounting purposes	79
Mobile printing	80
Introduction	80
Wireless Direct Print and NFC Printing	80
HP ePrint via email	81
HP ePrint software	82
AirPrint	82
Google Cloud Print	82
Android embedded printing	83
Print from the USB port	84
Introduction	84
Enable the USB port for printing	84
Print USB documents	85
Copy	87
Make a copy	88
Copy on both sides (duplex)	90
Copy on both sides automatically	90
Copy on both sides manually	90
Additional options when copying	91
Additional copy tasks	93
Scan	95
Set up Scan to E-mail using the HP Embedded Web Server	96
Introduction	96
Before you begin	96
Step one: Access the HP Embedded Web Server (EWS)	96
Step two: Configure the Network Identification settings	97
Step three: Configure the Send to E-mail feature	97
Option one: Basic configuration using the E-mail Setup Wizard	98
Option two: Advanced configuration using the E-mail Setup	101
Set up Send to E-mail to use Office 365 Outlook (optional)	105
Introduction	105
Step one: Access the HP Embedded Web Server (EWS)	105
Step two: Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook acc ...	105
Set up Scan to Network Folder using the HP Embedded Web Server	108
Introduction	108
Before you begin	108
Step one: Access the HP Embedded Web Server	108
Step two: Set up Save to Network Folder	108
Method one: Use the Save to Network Folder Wizard	109
Method two: Use Save to Network Folder Setup	110
Step one: Begin the configuration	110
Step two: Configure the Save to Network Folder settings	110
Dialog one: Set the button location for the Quick Set and options for user interaction at the contro ...	111
Dialog two: Folder Settings	111
Configure the destination folder for scanned documents	112
Select the destination folder permissions	115
Dialog three: Notification settings	115
Dialog four: Scan Settings	116
Dialog five: File Settings	117
Dialog six: Summary	118
Step three: Complete the configuration	118
Set up Save to USB using the HP Embedded Web Server	119
Introduction	119
Before you begin	119
Step one: Access the HP Embedded Web Server	119
Step two: Enable Save to USB Setup	119
Default scan settings for Save to USB setup	119
Default file settings for Save to USB Setup	120
Set up Save to SharePoint® (Flow models only)	122
Introduction	122
Before you begin	122
Step one: Access the HP Embedded Web Server (EWS)	122
Step two: Enable Save to SharePoint®	123
Scan and save a file directly to a Microsoft® SharePoint site	125
Create Quick Sets using the HP Embedded Web Server	126
Introduction	126
Step one: Access the HP Embedded Web Server (EWS)	126
Step two: Create a Quick Set	126
Scan and send to email	128
Introduction	128
Scan and send a document to email	128
Scan and send to network folder	131
Introduction	131
Scan and save the document to a folder	131
Scan and send to USB Flash Drive	134
Introduction	134
Scan and save the document to a USB flash drive	134
Additional options when scanning	137
HP JetAdvantage business solutions	139
Additional scan tasks	140
Fax	141
Set up fax	142
Introduction	142
Set up fax by using the printer control panel	142
Change fax configurations	143
Fax dialing settings	143
General fax send settings	144
Fax receive settings	145
Send a fax	147
Additional fax tasks	148
Manage the printer	149
Advanced configuration with HP Embedded Web Server (EWS)	150
Introduction	150
How to access the HP Embedded Web Server (EWS)	150
HP Embedded Web Server features	151
Information tab	151
General tab	152
Copy/Print tab	153
Scan/Digital Send tab	153
Fax tab	155
Troubleshooting tab	155
Security tab	156
HP Web Services tab	156
Networking tab	156
Other Links list	158
Advanced configuration with HP Utility for OS X	159
Open HP Utility	159
HP Utility features	159
Configure IP network settings	161
Printer sharing disclaimer	161
View or change network settings	161
Rename the printer on a network	161
Manually configure IPv4 TCP/IP parameters from the control panel	162
Manually configure IPv6 TCP/IP parameters from the control panel	162
Link speed and duplex settings	163
Printer security features	165
Introduction	165
Security statements	165
Assign an administrator password	165
IP Security	166
Lock the formatter	166
Encryption support: HP High Performance Secure Hard Disks	166
Energy-conservation settings	167
Introduction	167
Optimize speed or energy usage	167
Set the sleep timer and configure the printer to use 1 watt or less of power	167
Set the sleep schedule	168
HP Web Jetadmin	170
Software and firmware updates	171
Solve problems	173
Customer support	174
Control panel help system	175
Restore factory settings	176
Introduction	176
Method one: Restore factory settings from the printer control panel	176
Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers onl ...	176
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	177
Change the “Very Low” settings	177
For products with fax capability	177
Order supplies	178
Printer does not pick up paper or misfeeds	179
Introduction	179
The printer does not pick up paper	179
The printer picks up multiple sheets of paper	181
The document feeder jams, skews, or picks up multiple sheets of paper	185
Clean the pickup rollers and separation pad in the document feeder	186
Clear paper jams	188
Introduction	188
Jam locations	188
Auto-navigation for clearing jams	190
Experiencing frequent or recurring paper jams?	190
Clear jams in the document feeder	191
Clear jams in the left door	194
Clear jams in Tray 1 (multipurpose tray)	195
Clear jams in Tray 2	199
Clear jams in Tray 3 (accessory)	201
Clear jams in the 3 x 500-sheet feeder	203
Clear jams in the ink-collection unit area	206
Clear jams in the output bin	209
Improve print quality	210
Introduction	210
Print from a different software program	210
Check the paper-type setting for the print job	210
Check the paper type setting (Windows)	210
Check the paper type setting (OS X)	211
Check cartridge status	211
Clean the printer	212
Print a cleaning page	212
Check the scanner glass for dirt and smudges	212
Visually inspect the cartridge	213
Check paper and the printing environment	214
Step one: Use paper that meets HP specifications	214
Step two: Check the environment	214
Step three: Set the individual tray alignment	215
Adjust color settings (Windows)	215
Print and interpret the print quality page	216
Calibrate the printer to align the colors	216
Try a different print driver	217
Improve copy image quality	219
Check the scanner glass for dirt and smudges	219
Calibrate the scanner	220
Check the paper settings	221
Check the paper size and type configuration	221
Select the tray to use for the copy	221
Check the image-adjustment settings	221
Optimize copy quality for text or pictures	222
Edge-to-edge copying	222
Clean the pickup rollers and separation pad in the document feeder	223
Improve scan image quality	225
Check the scanner glass for dirt and smudges	225
Check the resolution settings	226
Check the color settings	227
Check the image-adjustment settings	227
Optimize scan quality for text or pictures	228
Check the output-quality settings	228
Clean the pickup rollers and separation pad in the document feeder	229
Improve fax image quality	231
Check the scanner glass for dirt and smudges	231
Check the send-fax resolution settings	232
Check the image-adjustment settings	233
Optimize fax quality for text or pictures	233
Check the error-correction settings	234
Check the fit-to-page setting	234
Clean the pickup rollers and separation pad in the document feeder	235
Send to a different fax machine	236
Check the sender's fax machine	236
Solve wired network problems	237
Introduction	237
Poor physical connection	237
The computer is using the incorrect IP address for the printer	237
The computer is unable to communicate with the printer	237
The printer is using incorrect link and duplex settings for the network	238
New software programs might be causing compatibility problems	238
The computer or workstation might be set up incorrectly	238
The printer is disabled, or other network settings are incorrect	238
Solve wireless network problems	239
Introduction	239
Wireless connectivity checklist	239
The printer does not print after the wireless configuration completes	240
The printer does not print, and the computer has a third-party firewall installed	240
The wireless connection does not work after moving the wireless router or printer	240
Cannot connect more computers to the wireless printer	240
The wireless printer loses communication when connected to a VPN	241
The network does not appear in the wireless networks list	241
The wireless network is not functioning	241
Perform a wireless network diagnostic test	241
Reduce interference on a wireless network	242
Solve fax problems	243
Checklist for solving fax problems	243
What type of phone line are you using?	243
Are you using a surge-protection device?	243
Are you using a phone company voice-messaging service or an answering machine?	243
Does your phone line have a call-waiting feature?	244
Check fax accessory status	244
General fax problems	245
The fax failed to send	245
An Out of Memory status message displays on the printer control panel	245
Print quality of a photo is poor or prints as a gray box	245
You touched the Stop button to cancel a fax, but the fax was still sent	245
No fax address book button displays	245
Not able to locate the Fax settings in HP Web Jetadmin	245
The header is appended to the top of the page when the overlay option is enabled	245
A mix of names and numbers is in the recipients box	245
A one-page fax prints as two pages	245
A document stops in the document feeder in the middle of faxing	246
The volume for sounds coming from the fax accessory is too high or too low	246

Match case Limit results 1 per page

Examine the metal connector of the cartridge.

CAUTION:

Do not touch the metal connector on the edge of the cartridge. Fingerprints on the metal

connector can cause print-quality problems.

If you see any scratches, or other damage on the metal connector, replace the cartridge.

If the metal connector does not appear to be damaged, push the cartridge gently back into its slot until

it locks in place. Print a few pages to see if the problem has resolved.

Follow these steps to inspect each cartridge.

Check paper and the printing environment

Step one: Use paper that meets HP speciﬁcations

Some print-quality problems arise from using paper that does not meet HP speciﬁcations.

●

Always use a paper type and weight that this printer supports.

●

Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,

voids, staples, and curled or bent edges.

●

Use paper that has not been previously printed on.

●

Use paper that does not contain metallic material, such as glitter.

●

Use paper that is designed for use in HP PageWide printers. Do not use paper that is designed only for

use in laser printers.

●

Use paper that is not too rough. Using smoother paper generally results in better print quality.

Step two: Check the environment

The environment can directly aﬀect print quality and is a common cause for print-quality or paper-feeding

issues. Try the following solutions:

●

Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.

●

Make sure the printer is not exposed to temperatures or humidity outside of printer speciﬁcations.

●

Do not place the printer in a conﬁned space, such as a cabinet.

200

Chapter 9

Solve problems

ENWW