HP Pavilion xt100 HP Pavilion Notebook PC - ze4100 and xt100 Series (KA, KB) - - Page 112

Serial, Parallel, and USB Problems

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Troubleshooting and Maintenance Troubleshooting Your Computer • Make sure Windows is running; otherwise infrared printing is not available. • See "Infrared Problems" on page 101. Serial, Parallel, and USB Problems If a serial mouse doesn't work • Make sure you followed the manufacturer's installation instructions completely and have installed the mouse properly. If not, repeat the procedure. • Make sure the port connection is secure. • Press the power button to suspend and resume. • Restart the computer: click Start, Turn Off Computer, Restart. • Check mouse settings in Control Panel: click Start, Control Panel, Printers and Other Hardware, Mouse. • Use a mouse that connects to the USB or PS/2 port. If you have a PS/2 keyboard connected, use a PS/2 Y adapter (HP accessory F1469A). • Check the port settings in Control Panel. Open the hardware Device Manager, and then double-click Ports (COM & LPT). If a serial modem doesn't work properly • See "Modem Problems" on page 104. • Make sure the port connection is secure. • Use the Modem troubleshooter in Windows Help: click Start, Help and Support (or Help). • In Control Panel, open Phone and Modem Options, and check the modem settings. • Disable the internal modem: 1. Open the hardware Device Manager: click Start, Control Panel, Performance and Maintenance, System. 2. Double-click Modem to list the current modem devices. 3. Double-click the internal modem, and then select the option to disable the modem. • Check the port settings in Control Panel. Open the hardware Device Manager, and then double-click Ports (COM & LPT). 112 Reference Guide

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Troubleshooting and Maintenance
Troubleshooting Your Computer
112
Reference Guide
•
Make sure Windows is running; otherwise infrared printing is not available.
•
See “Infrared Problems” on page 101.
Serial, Parallel, and USB Problems
If a serial mouse doesn’t work
•
Make sure you followed the manufacturer’s installation instructions completely and
have installed the mouse properly. If not, repeat the procedure.
•
Make sure the port connection is secure.
•
Press the power button to suspend and resume.
•
Restart the computer: click Start, Turn Off Computer, Restart.
•
Check mouse settings in Control Panel: click Start, Control Panel, Printers and Other
Hardware, Mouse.
•
Use a mouse that connects to the USB or PS/2 port. If you have a PS/2 keyboard
connected, use a PS/2 Y adapter (HP accessory F1469A).
•
Check the port settings in Control Panel. Open the hardware Device Manager, and
then double-click Ports (COM & LPT).
If a serial modem doesn’t work properly
•
See “Modem Problems” on page 104.
•
Make sure the port connection is secure.
•
Use the Modem troubleshooter in Windows Help: click Start, Help and Support (or
Help).
•
In Control Panel, open Phone and Modem Options, and check the modem settings.
•
Disable the internal modem:
1.
Open the hardware Device Manager: click Start, Control Panel, Performance and
Maintenance, System.
2.
Double-click Modem to list the current modem devices.
3.
Double-click the internal modem, and then select the option to disable the modem.
•
Check the port settings in Control Panel. Open the hardware Device Manager, and
then double-click Ports (COM & LPT).