HP Server tc3100 hp server tc3100 operation and maintenance guide (English, v1 - Page 70
Troubleshooting, Tape backup support - Support for HP's SureStore Tape Backup products. - server parts
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Chapter 6 Troubleshooting · HP DiagTools Utility - An easy-to-use hardware diagnostic for HP Server verification and rapid troubleshooting. Use this image to copy DiagTools to two (2) flexible diskettes from the HP Server Navigator CD-ROM. · The Startup CD-ROM (only available for the HP Server tc2100 and tc2110) also provides the same DiagTools utility for troubleshooting purposes: Boot to the HP Startup CD-Rom on the HP Server and execute the utility. The HP DiagTools Utility will automatically launch. Got to HP's web site at www.hp.com to access the most comprehensive support material. · Latest support news - Product and support information on HP Servers. · Drivers and software downloads for HP Servers. · HP Instant Support - Fast, web-based support that is automated and provides quick diagnosis and resolution of most computing problems. · Step-by-step guides and documents on the Instant Support site for system troubleshooting and information. · Technical information - Data sheets, application notes, configuration guides, installation tips, product papers, reference material and more. · Compatibility Information - HP Accessories, OS/NOS, HP and third-party products. · Manuals - Easy installation and configuration manuals for the HP Server. · Parts and Service - Information on replacement parts, exploded views, and configuration. · Tape backup support - Support for HP's SureStore Tape Backup products. Other Support Information · HP Server Registration · Training Programs - HP STAR worldwide training and certification program. · Warranty and enhanced services - Your guide to services for your HP Server. · Proactive Notification - HP will email your customer information when it is available. · Contacts - How to get help or provide feedback. If you need assistance, HP recommends contacting your reseller or going to the HP website first. Refer to the topics listed above. If you need immediate telephone assistance, contact the HP Customer Support Center by referring to the list of telephone numbers in the HP Server Warranty and Service/Support booklet provided with the HP Server. Troubleshooting WARNING Before removing a cover, always disconnect the AC power cords. Disconnect them to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry. Disconnect the telephone cables to avoid exposure to shock hazard from the telephone ringing voltages. WARNING Do NOT operate the HP Server for more than 10 minutes with any cover (including power supplies and disk drives) removed. Otherwise, damage to system components may result due to improper cooling airflow. However, you can safely remove a cover while the HP Server is running to remove and replace PCI hot-plug boards. For any other service activity requiring access to the system board or power distribution board, power down the HP Server and observe all safety precautions. 64