HP Sprout Pro G2 User Guide 1 - Page 6

The display is blank

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44

Images on the screen are too large or too small, or the images are fuzzy

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44

Keyboard and mouse problems

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44

Touch mat problems

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45

Projection remains when the touch mat is removed.

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45

Projection does not come back when the touch mat is connected again.

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46

The touch mat is not registering touches.

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46

Audio problems

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47

No sound is produced through external speakers (purchased separately)

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47

Software problems

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47

10

Speciﬁcations

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48

Input power

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48

Operating

speciﬁcations

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48

11

Electrostatic Discharge

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49

12

More HP resources

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50

13

Accessibility

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52

Supported assistive technologies

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52

Contacting support

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52

Appendix A

Scanning safety information

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53

Index

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54

vi

Section	Page
Getting to know your Sprout	7
Finding hardware and software information	7
Locating hardware	7
Locating software	7
Front	8
Sprout Illuminator	9
Rear	10
Connecting the HP Touch Mat	12
Labels	13
Identifying the labels	13
Network connections	14
Connecting to a wireless network	14
Using the wireless controls	14
Wireless button	14
Operating system controls	14
Connecting to a WLAN	15
Using HP Mobile Broadband (select products only)	15
Using HP Mobile Connect Pro (select products only)	16
Using GPS (select products only)	16
Using Bluetooth wireless devices (select products only)	16
Connecting Bluetooth devices	16
Connecting to a wired network	16
Connecting to a local area network (LAN) (select products only)	17
Managing power	18
User-replaceable battery notices	18
Using power-saving states	18
Initiating and exiting Sleep	18
Enabling and exiting user-initiated Hibernation (select products only)	18
Using the power meter and power settings	19
Setting password protection on wakeup	19
Shutting down (turning off) Sprout	20
Maintaining your Sprout	21
Improving performance	21
Using Disk Defragmenter	21
Using Disk Cleanup	21
Using HP 3D DriveGuard (select products only)	21
Identifying HP 3D DriveGuard status	22
Updating programs and drivers	22
Cleaning your Sprout	22
Cleaning procedures	22
Cleaning the display	23
Cleaning the sides or cover	23
Cleaning the touch mat	23
Cleaning the keyboard or mouse	23
Security	24
Protecting the computer	24
Using passwords	24
Setting passwords in Windows	25
Setting passwords in Computer Setup	26
Managing a BIOS administrator password	26
Entering a BIOS administrator password	28
Using DriveLock Security Options	28
Selecting Automatic DriveLock (select products only)	28
Enabling Automatic DriveLock	28
Disabling Automatic DriveLock	29
Entering an Automatic DriveLock password	29
Selecting manual DriveLock	29
Setting a DriveLock master password	30
Enabling DriveLock and setting a DriveLock user password	30
Disabling DriveLock	31
Entering a DriveLock password	31
Changing a DriveLock password	31
Using Windows Hello (select products only)	32
Using antivirus software	32
Using firewall software	32
Installing software updates	33
Using HP Client Security (select products only)	33
Using HP Touchpoint Manager (select products only)	33
Using an optional security cable (select products only)	33
Using a fingerprint reader (select products only)	34
Locating the fingerprint reader	34
Computer Setup (BIOS), TPM, and HP Sure Start	35
Using Computer Setup	35
Starting Computer Setup	35
Navigating and selecting in Computer Setup	35
Restoring factory settings in Computer Setup	35
Updating the BIOS	36
Determining the BIOS version	36
Downloading a BIOS update	37
Changing the boot order using the f9 prompt	37
TPM BIOS settings (select products only)	38
Using HP Sure Start (select products only)	38
Using HP PC Hardware Diagnostics (UEFI)	39
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	39
Backing up, restoring, and recovering	41
Creating recovery media and backups	41
Creating HP Recovery media (select products only)	41
Using Windows tools	42
Restore and recovery	43
Recovering using HP Recovery Manager	43
What you need to know before you get started	43
Using the HP Recovery partition (select products only)	44
Using HP Recovery media to recover	44
Changing the computer boot order	45
Removing the HP Recovery partition (select products only)	46
Troubleshooting	47
Wireless connection problems	47
Cannot connect to a WLAN	47
Cannot connect to a preferred network	47
Current network security codes are unavailable	48
Cannot connect to the wireless router	48
Network status icon is not displayed	48
Power problems	49
Sprout will not turn on or start	49
Hard drive error	49
Sprout is not responding	49
Sprout shuts down unexpectedly	50
Display problems	50
The display is blank	50
Images on the screen are too large or too small, or the images are fuzzy	50
Keyboard and mouse problems	50
Touch mat problems	51
Projection remains when the touch mat is removed.	51
Projection does not come back when the touch mat is connected again.	52
The touch mat is not registering touches.	52
Audio problems	53
No sound is produced through external speakers (purchased separately)	53
Software problems	53
Specifications	54
Input power	54
Operating specifications	54
Electrostatic Discharge	55
More HP resources	56
Accessibility	58
Supported assistive technologies	58
Contacting support	58
Scanning safety information	59

HP Sprout Pro G2 User Guide 1 - Page 6

Electrostatic Discharge, More HP resources, Accessibility, Appendix A, Scanning safety information

Page 6 highlights