HP bc1000 Setup & Installation Guide - Page 115

Problems After Initial Boot, Problem, Possible Cause, Possible Solution

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Troubleshooting Problems After Initial Boot Once your Blade PC has passed POST, you may still encounter errors, such as an inability to load your operating system. Use Table D-14 to troubleshoot Blade PC installation problems that occur after the initial boot. Table D-14: Problems After Initial Boot Problem Possible Cause You cannot install the operating system. You cannot access the network. You cannot boot an installed operating system. You cannot access the PXE desktop. The IPL boot order is incorrect. The hard drive has failed. The operating system image has corrupted. Possible Solution Be sure that the NIC link LED on the front of the Blade PC is green or blinking green. If not, check the network connections on the rear of the system. Be sure that you are connected to the network through NIC 1(PXE enabled by default), and that the link LED is green or blinking green. Go into Computer Setup and change the IPL device boot order. Look for error messages to determine if a hard drive has failed. Contact HP or your authorized service provider for replacement parts and service. Look for error messages to determine if the operating system image has corrupted. Re-install the operating system. You can access information on service and support upgrades by visiting the following website: www.hp.com/go/bizsupport Setup and Installation Guide www.hp.com D-21

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Setup and Installation Guide
www.hp.com
D-21
Troubleshooting
Problems After Initial Boot
Once your Blade PC has passed POST, you may still encounter errors,
such as an inability to load your operating system. Use Table D-14 to
troubleshoot Blade PC installation problems that occur after the
initial boot.
You can access information on service and support upgrades by
visiting the following website:
www.hp.com/go/bizsupport
Table D-14: Problems After Initial Boot
Problem
Possible Cause
Possible Solution
You cannot install the
operating system.
You cannot access the network.
Be sure that the NIC link LED on the
front of the Blade PC is green or
blinking green. If not, check the
network connections on the rear of
the system.
You cannot access the PXE
desktop.
Be sure that you are connected to the
network through NIC 1(PXE enabled
by default), and that the link LED is
green or blinking green.
You cannot boot an
installed operating
system.
The IPL boot order is incorrect.
Go into Computer Setup and change
the IPL device boot order.
The hard drive has failed.
Look for error messages to determine
if a hard drive has failed.
Contact HP or your authorized service
provider for replacement parts and
service.
The operating system image has
corrupted.
Look for error messages to determine
if the operating system image has
corrupted.
Re-install the operating system.