HP iPAQ 214 HP iPAQ 200 Enterprise Handheld Series - Product Guide - Page 71

Windows Mobile Device Center Driver - activesync problem

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● Restart your computer and HP iPAQ and reconnect your iPAQ to your computer. ● Uninstall ActiveSync or WMDC from your computer, and then reinstall it. ◦ To uninstall ActiveSync from your computer, click Start > Control Panel > Add or Remove Programs > Microsoft ActiveSync. Next, click Remove > Yes. ◦ To uninstall WMDC from your computer, click Start > Control Panel > Uninstall or Change a Program > Windows Mobile Device Center and Windows Mobile Device Center Driver Update. Then click Uninstall. After trying the above solutions without any success in solving your connection problem, perform a factory reset on your HP iPAQ using the HP iPAQ Setup Assistant. You can reinstall applications on your HP iPAQ after the hard or clean reset is complete by using ActiveSync or WMDC on your computer. After your HP iPAQ is synchronized properly, do the following: ● For ActiveSync, select Tools > Add/Remove Programs, and then select any programs you want to reinstall. ● For WMDC, when the device is not synchronizing, select Programs and Services > Add/Remove Programs. Select the programs you want to reinstall and click OK. Troubleshoot synchronization issues 63

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●
Restart your computer and HP iPAQ and reconnect your iPAQ to your computer.
●
Uninstall ActiveSync or WMDC from your computer, and then reinstall it.
◦
To uninstall ActiveSync from your computer, click
Start
>
Control Panel
>
Add or Remove
Programs
>
Microsoft ActiveSync
. Next, click
Remove
>
Yes
.
◦
To uninstall WMDC from your computer, click
Start
>
Control Panel
>
Uninstall or Change
a Program
>
Windows Mobile Device Center
and
Windows Mobile Device Center Driver
Update
. Then click
Uninstall
.
After trying the above solutions without any success in solving your connection problem, perform a
factory reset on your HP iPAQ using the HP iPAQ Setup Assistant.
You can reinstall applications on your HP iPAQ after the hard or clean reset is complete by using
ActiveSync or WMDC on your computer.
After your HP iPAQ is synchronized properly, do the following:
●
For ActiveSync, select
Tools
>
Add/Remove Programs
, and then select any programs you want
to reinstall.
●
For WMDC, when the device is not synchronizing, select
Programs and Services
>
Add/Remove
Programs
. Select the programs you want to reinstall and click
OK
.
Troubleshoot synchronization issues
63