IBM 72332MU Installation Guide - Page 68

Problem Determination and Service Guide

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 012980xx 012981xx No update data for microprocessor x 1. Make sure that all microprocessors have the same cache size. 2. Update the BIOS code again. 3. Reseat microprocessor x. 4. (Trained service technician only) Replace microprocessor x. I9990305 An operating system was not 1. Make sure that a bootable operating system is installed. found. 2. Run the hard disk drive diagnostic tests. 3. Reseat the following components: a. Hard disk drive b. SAS hard disk drive backplane and cables c. DVD drive and cables d. I/O board shuttle assembly 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. 56 IBM System x3850 M2 and System x3950 M2 Types 7141 and 7233: Installation Guide

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v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See the parts listing in the
Problem Determination and Service Guide
to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
012980
xx
012981
xx
No update data for
microprocessor
x
1.
Make sure that all microprocessors have the same cache size.
2.
Update the BIOS code again.
3.
Reseat microprocessor
x
.
4.
(Trained service technician only) Replace microprocessor
x
.
I9990305
An operating system was not
found.
1.
Make sure that a bootable operating system is installed.
2.
Run the hard disk drive diagnostic tests.
3.
Reseat the following components:
a.
Hard disk drive
b.
SAS hard disk drive backplane and cables
c.
DVD drive and cables
d.
I/O board shuttle assembly
4.
Replace the components listed in step 3 one at a time, in the
order shown, restarting the server each time.
56
IBM System x3850 M2 and System x3950 M2 Types 7141 and 7233: Installation Guide