IBM 72332MU Installation Guide - Page 70

General problems, Hard disk drive problems

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General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action A cover lock is broken, an LED If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a is not working, or a similar trained service technician. problem has occurred. Hard disk drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action Not all drives are recognized by Remove the drive that is indicated by the diagnostic tests; then, run the hard disk the hard disk drive diagnostic drive diagnostic test again. If the remaining drives are recognized, replace the drive test (the Fixed Disk test). that you removed with a new one. The server stops responding during the hard disk drive diagnostic test. Remove the hard disk drive that was being tested when the server stopped responding, and run the diagnostic test again. If the hard disk drive diagnostic test runs successfully, replace the drive that you removed with a new one. A hard disk drive was not detected while the operating system was being started. Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic tests again. A hard disk drive passes the diagnostic Fixed Disk Test but the problem remains. Run the diagnostic SAS Fixed Disk Test. Note: This test is not available to servers using RAID or servers with IDE or SATA hard disk drives. 58 IBM System x3850 M2 and System x3950 M2 Types 7141 and 7233: Installation Guide

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General problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See the parts listing in the
Problem Determination and Service Guide
to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician.
Hard disk drive problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See the parts listing in the
Problem Determination and Service Guide
to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
Not all drives are recognized by
the hard disk drive diagnostic
test (the Fixed Disk test).
Remove the drive that is indicated by the diagnostic tests; then, run the hard disk
drive diagnostic test again. If the remaining drives are recognized, replace the drive
that you removed with a new one.
The server stops responding
during the hard disk drive
diagnostic test.
Remove the hard disk drive that was being tested when the server stopped
responding, and run the diagnostic test again. If the hard disk drive diagnostic test
runs successfully, replace the drive that you removed with a new one.
A hard disk drive was not
detected while the operating
system was being started.
Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic
tests again.
A hard disk drive passes the
diagnostic Fixed Disk Test but
the problem remains.
Run the diagnostic SAS Fixed Disk Test.
Note:
This test is not available to servers using RAID or servers with IDE or SATA
hard disk drives.
58
IBM System x3850 M2 and System x3950 M2 Types 7141 and 7233: Installation Guide