Intermec PX4i XMLLabel v6.10 User's Guide - Page 56

Troubleshooting Problems and Possible Solutions, Problem, Possible Solution

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Chapter 4 - Troubleshooting Troubleshooting Problems and Possible Solutions Use the following table to find problems you may see while using XMLLabel along with possible solutions to fix them. Please contact Intermec technical support if you need more information. Troubleshooting Problems and Possible Solutions Problem You send a label to the printer and nothing happens. (Oracle) You send a label to the printer and nothing happens. (SAP AII) Possible Solution There may be a problem with the setup. Check the following items: • Verify that the printing mode profile option is set to Synchronous-TCP/IP. • Assign and enable the printer at the user level or higher level for each Label Type you want to print. • Assign Label Type(s) to the business flows at the user level or at a higher level, and make sure they are enabled. • Verify each Label Type has a label format defined and each label format has a variable defined. Information is not available to print. Verify the appropriate information is available. For example, if an item is not serial controlled, the serial label is not available. There may be a problem with the setup. Check the following items: • Make sure all of your TCP/IP or HTTP settings are correct. • Make sure your port for TCP/IP printing is set to 9200. 48 XMLLabel v6.10 User's Guide

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Chapter 4 — Troubleshooting
48
XMLLabel v6.10 User’s Guide
Troubleshooting Problems and Possible Solutions
Use the following table to find problems you may see while
using XMLLabel along with possible solutions to fix them.
Please contact Intermec technical support if you need more
information.
Troubleshooting Problems and Possible Solutions
Problem
Possible Solution
You send a label to
the printer and
nothing happens.
(Oracle)
There may be a problem with the setup. Check
the following items:
•
Verify that the printing mode profile
option is set to Synchronous-TCP/IP.
•
Assign and enable the printer at the user
level or higher level for each Label Type
you want to print.
•
Assign Label Type(s) to the business flows
at the user level or at a higher level, and
make sure they are enabled.
•
Verify each Label Type has a label format
defined and each label format has a variable
defined.
Information is not available to print. Verify the
appropriate information is available. For
example, if an item is not serial controlled, the
serial label is not available.
You send a label to
the printer and
nothing happens.
(SAP AII)
There may be a problem with the setup. Check
the following items:
•
Make sure all of your TCP/IP or HTTP
settings are correct.
•
Make sure your port for TCP/IP printing is
set to 9200.