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Main messages and troubleshooting

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8.1 Main messages and troubleshooting 8 8 8.1 Troubleshooting This chapter describes how to take corrective actions when an error message appears or a problem occurs. Main messages and troubleshooting When a print error occurs, the Error Indicator lights up and [Check Printer Mode] appears on the Display of this machine. In that case, press the Printer key to display the print mode screen. The following table describes main error messages displayed in the print mode screen. Error Message [PAPER SIZE ERROR] [NO SUITABLE PAPER] [INCORRECT PAPER SIZE] [PAPER EMPTY] [PAPER TYPE ERROR] [MEMORY FULL] [NOT ACCEPTED] [PASSWORD] Cause The paper size specified by the printer driver differs from that of the paper in the paper tray. [Auto] is selected in the paper tray setting of the printer driver, but paper of the specified size is not loaded into any paper tray. Paper of the size specified by the printer driver is not loaded into the specified paper tray. Paper is not loaded into the specified paper tray, or the specified paper tray is not installed on the machine. Paper of the type specified by the printer driver is not loaded into the specified paper tray. Image data received from the computer has caused a memory overflow. The secure print password is not correct, and printing cannot be started. Correction action Load paper of the correct size onto the paper tray where a size error occurred. If you entered a custom size, check the size of the paper and re-enter the size in the utility mode. Load paper of the specified size into the paper tray. Change the paper size in utility mode, and load the appropriate paper in the paper tray. When using the multi manual paper feed unit for printing, loading of the appropriate paper starts the printing process. Load paper of the specified size into the paper tray. Load the appropriate paper in the paper tray and change the paper type in utility mode. When using the multi manual paper feed unit for printing, loading of the appropriate paper starts the printing process. Press any key to cancel the print job that has caused [Memory Full]. Print the data page by page, or simplify the print settings to reprint it. Enter the correct password. bizhub 215 8-2

Section	Page
Table Of Contents	2
1 Introduction	6
1.1 Welcome	6
1.1.1 User's guides	6
1.1.2 User's Guide	6
1.2 Conventions used in this manual	7
1.2.1 Symbols used in this manual	7
To use this machine safely	7
Procedural instruction	7
Key symbols	8
1.2.2 Original and paper indications	8
Original and paper sizes	8
Original and paper indications	8
2 Overview	10
2.1 Printer Controller	10
2.1.1 Roles of the printer controller	10
Standard controller	10
Optional Image Controller	11
2.1.2 Flow of printing	12
2.2 Operating environment	13
2.2.1 Connectable computers and operating systems	13
2.2.2 Interface used for connection	14
USB interface	14
Ethernet	14
Connection diagram	14
2.3 Setup procedure	16
2.3.1 For local connection (USB port)	16
2.3.2 For network connection	16
3 Installing the Printer Driver	18
3.1 Printer drivers compatible with respective operating systems	18
3.2 Connection methods able to be selected in each operating system	19
3.2.1 Windows Vista/7/Server 2008/Server 2008 R2	19
3.2.2 Windows XP/Server 2003	20
3.3 Installation using installer	21
3.3.1 Operating environment of the installer	21
3.3.2 For USB connection	21
3.3.3 For network connection	22
3.4 Manual installation using the Add Printer Wizard	23
3.4.1 Windows Vista/7/Server 2008/Server 2008 R2	23
For network connection (LPR/Port 9100)	23
For network connection (IPP)	26
For network connection (Web service print)	27
For local connection	28
Updating the driver after connecting this machine	28
3.4.2 Windows XP/Server 2003	29
For network connection (LPR/Port 9100)	29
For network connection (IPP)	31
For local connection	32
3.5 Uninstalling the printer driver	33
3.5.1 Manual uninstallation	33
4 Setting the GDI/PCL Printer Driver	36
4.1 Printer driver setting window	36
4.1.1 Displaying the setting window	36
4.1.2 Print settings window	37
4.1.3 Properties window	38
4.2 [Device Options] tab	39
4.2.1 [Device Options]	39
4.3 Common operations	40
4.3.1 Common settings	40
4.3.2 Saving the settings ([Easy Set])	41
4.4 [Setup] tab	42
4.4.1 Function list	42
4.4.2 Setting Custom Size	43
4.4.3 Using Secure Print	44
Specifying from the printer driver	44
Outputting in this machine	45
4.5 [Layout] tab	46
4.6 [Per Page Setting] tab	47
4.7 [Watermark] tab	48
4.7.1 Function list	48
4.7.2 Creating a new watermark	48
4.7.3 Editing a watermark	49
4.8 [Quality] tab	51
4.8.1 Function list	51
4.8.2 Setting the font	52
5 Setting the XPS Printer Driver	54
5.1 Printer driver setting window	54
5.1.1 Displaying the setting window	54
5.1.2 Print settings window	55
5.1.3 Properties window	56
5.2 [Device Options] tab	57
5.2.1 [Device Options]	57
5.3 Common operations	58
5.3.1 Common settings	58
5.3.2 Saving the settings ([Easy Set])	59
5.4 [Setup] tab	60
5.5 [Layout] tab	61
5.6 [Quality] tab	62
6 Operating the Panel for Printer Functions	64
6.1 Printer operation	64
6.1.1 Printer Indicator	64
6.1.2 Starting Printing	64
6.1.3 Canceling a print job	65
6.1.4 Power Save mode	66
7 PageScope Web Connection	68
7.1 Overview	68
7.1.1 Operating environments	68
7.2 How to use PageScope Web Connection	69
7.2.1 How to access	69
7.2.2 How to view the screen	69
7.2.3 User mode and administrator mode	70
7.2.4 How to operate	70
7.3 User mode	71
7.3.1 [System] - [Summary]	71
7.3.2 [System] - [Details]	71
7.3.3 [System] - [Maintenance] - [Counter]	72
7.3.4 [System] - [Maintenance] - [Power Save Setting]	73
7.3.5 [System] - [Online Assistance]	73
7.3.6 [Print Job] - [Print Job Management]	74
7.3.7 [Print Job] - [File Download]	74
7.3.8 [Print] - [Settings] - [Paper Handling]	75
7.3.9 [Print] - [Settings] - [Paper Layout]	75
7.3.10 [Print] - [Settings] - [Printer Setting]	76
7.3.11 [Print] - [Test Print]	77
7.3.12 [Print] - [Font Information]	77
7.3.13 [Address] - [One-Touch Dial Setting]	78
7.3.14 [Address] - [Speed Dial Setting]	78
7.3.15 [Address] - [Group Dial Setting]	79
7.3.16 [Network] - [Summary]	79
8 Troubleshooting	81
8.1 Main messages and troubleshooting	81
8.2 Handling print data when an error occurs	82
8.2.1 [MACHINE TROUBLE] error	82
8.2.2 Temporary error	82
9 Appendix	84
9.1 Print specifications	84
10 Index	86
10.1 Index by item	86

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bizhub 215

8-2

8.1

Main messages and troubleshooting

Troubleshooting

This chapter describes how to take corrective actions when an error message appears or a problem occurs.

8.1

Main messages and troubleshooting

When a print error occurs, the

Error Indicator

lights up and [Check Printer Mode] appears on the

Display

this machine. In that case, press the

Printer

key to display the print mode screen.

The following table describes main error messages displayed in the print mode screen.

Error Message

Cause

Correction action

[PAPER SIZE ERROR]

The paper size specified by the

printer driver differs from that of

the paper in the paper tray.

Load paper of the correct size

onto the paper tray where a size

error occurred. If you entered a

custom size, check the size of

the paper and re-enter the size in

the utility mode.

[NO SUITABLE PAPER]

[Auto] is selected in the paper

tray setting of the printer driver,

but paper of the specified size is

not loaded into any paper tray.

Load paper of the specified size

into the paper tray.

[INCORRECT PAPER SIZE]

Paper of the size specified by the

printer driver is not loaded into

the specified paper tray.

Change the paper size in utility

mode, and load the appropriate

paper in the paper tray.

When using the multi manual pa-

per feed unit for printing, loading

of the appropriate paper starts

the printing process.

[PAPER EMPTY]

Paper is not loaded into the

specified paper tray, or the

specified paper tray is not in-

stalled on the machine.

Load paper of the specified size

into the paper tray.

[PAPER TYPE ERROR]

Paper of the type specified by

the printer driver is not loaded

into the specified paper tray.

Load the appropriate paper in

the paper tray and change the

paper type in utility mode.

When using the multi manual pa-

per feed unit for printing, loading

of the appropriate paper starts

the printing process.

[MEMORY FULL]

Image data received from the

computer has caused a memory

overflow.

Press any key to cancel the print

job that has caused [Memory

Full].

Print the data page by page, or

simplify the print settings to re-

print it.

[NOT ACCEPTED]

[PASSWORD]

The secure print password is not

correct, and printing cannot be

started.

Enter the correct password.