Konica Minolta bizhub C654 bizhub C654/C754 Twain Driver User Guide - Page 49

Troubleshooting, TWAIN driver, Error Message, Cause, Corrective Action

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Troubleshooting 9 Error Message Cause Corrective Action Can not scan due to device error that has occurred. A device error has occurred. Check the device conditions. Can not start scanning because you have reached the maximum number of registered jobs. The number of registered jobs Wait awhile, and then try con- has reached the maximum necting again. value. Device busy. Can not begin scan. The device is currently being used or is in a state in which it cannot be used. Wait awhile, and then try connecting again. If the same message still appears after you wait awhile, check with the administrator of the device. Unable to start scanning because Power save mode is set to the device. Cancel Power save mode using the method below and click OK to restart scanning. • Turn the sub power switch ON when it is OFF. • Press Power Save Key when the sub power switch is ON. The device cannot start scanning because it is in low-power mode. Use one of the following methods to disable low power mode, and then click OK. Start scanning again. • If the secondary power is off, turn it on. • If the secondary power is on, press the power save key. Failed to start scanning again because Power save mode is set to the device. The device cannot start scanning because it is in low-power mode. Use one of the following methods to disable low power mode, and then scan again. • If the secondary power is off, turn it on. • If the secondary power is on, press the power save key. Scanning has been cancelled. The scan has been canceled Check the device conditions. by the device. Scan Error Occurred. A scanning error has occurred. Check the device conditions. Error occurred while commu- An error occurred during com- Check the network and device nication with the device. munication with the device. conditions. Can not scan because scanning is restricted. Scanner transmission has been forbidden in the user privileges. Check with the administrator of the device. TWAIN driver 9-2

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Troubleshooting
9
TWAIN driver
9-2
Can not scan due to device
error that has occurred.
A device error has occurred.
Check the device conditions.
Can not start scanning be-
cause you have reached the
maximum number of regis-
tered jobs.
The number of registered jobs
has reached the maximum
value.
Wait awhile, and then try con-
necting again.
Device busy. Can not begin
scan.
The device is currently being
used or is in a state in which it
cannot be used.
Wait awhile, and then try con-
necting again.
If the same message still ap-
pears after you wait awhile,
check with the administrator
of the device.
Unable to start scanning be-
cause Power save mode is set
to the device.
Cancel Power save mode us-
ing the method below and
click OK to restart scanning.
•
Turn the sub power switch
ON when it is OFF.
•
Press Power Save Key
when the sub power switch
is ON.
The device cannot start scan-
ning because it is in low-pow-
er mode.
Use one of the following
methods to disable low power
mode, and then click OK.
Start scanning again.
•
If the secondary power is
off, turn it on.
•
If the secondary power is
on, press the power save
key.
Failed to start scanning again
because Power save mode is
set to the device.
The device cannot start scan-
ning because it is in low-pow-
er mode.
Use one of the following
methods to disable low power
mode, and then scan again.
•
If the secondary power is
off, turn it on.
•
If the secondary power is
on, press the power save
key.
Scanning has been cancelled.
The scan has been canceled
by the device.
Check the device conditions.
Scan Error Occurred.
A scanning error has oc-
curred.
Check the device conditions.
Error occurred while commu-
nication with the device.
An error occurred during com-
munication with the device.
Check the network and device
conditions.
Can not scan because scan-
ning is restricted.
Scanner transmission has
been forbidden in the user
privileges.
Check with the administrator
of the device.
Error Message
Cause
Corrective Action