Konica Minolta bizhub C654 bizhub C654/C754 Troubleshooting User Guide - Page 36

Cannot Print, Description of problem, Check points, Remedy, Main Power Switch, Power, Control Panel

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6.1 Cannot print 6 6 Cannot Print 6.1 Cannot print Description of problem A message saying "Printer is not connected" or "Print Error" appears on the computer screen. A postscript error appears on the computer screen. Check points Is the power turned on? Has the machine been placed in the ErP Auto Power Off mode? Is another printer specified? Is the network or USB cable disconnected? Has an error occurred on the machine? Is there sufficient available computer memory? Is there sufficient available computer memory? There may be an error in the application software settings. Are the file printing settings correct? Remedy Check the Main Power Switch of this machine. If a hub is used, also check the hub power. If the machine is placed into the ErP Auto Power Off mode, it cannot receive any jobs. Press the Power key to release the ErP Auto Power Off mode. For the ErP Auto Power Off mode, refer to [User's Guide: Control Panel]. Check the specified printer name. Make sure that the cables are correctly connected. If a hub is used, also check the connection with the hub. Check the Control Panel of this machine. Perform a test printing to check whether printing is possible. If test printing is successful, this indicates there are no problems on this machine or with the printer driver. In this case, remove the cause of memory shortage. If test printing fails, resolve any problems that may be occurring in the machine or with the printer driver. For the test printing procedure, refer to page 6-8. Perform a test printing to check whether printing is possible. If test printing is successful, this indicates there are no problems on this machine or with the printer driver. In this case, remove the cause of memory shortage. If test printing fails, resolve any problems that may be occurring in the machine or with the printer driver. For the test printing procedure, refer to page 6-8. Refer to the user's manual of the application software to check the settings. Change the settings and try to print again. bizhub C754/C654 6-2

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bizhub C754/C654
6-2
6.1
Cannot print
6
6
Cannot Print
6.1
Cannot print
Description of problem
Check points
Remedy
A message saying "Printer is not
connected" or "Print Error" ap-
pears on the computer screen.
Is the power turned on?
Check the
Main Power Switch
of this machine.
If a hub is used, also check the
hub power.
Has the machine been placed in
the ErP Auto Power Off mode?
If the machine is placed into the
ErP Auto Power Off mode, it can-
not receive any jobs. Press the
Power
key to release the ErP
Auto Power Off mode.
For the ErP Auto Power Off
mode, refer to [User's Guide:
Control Panel].
Is another printer specified?
Check the specified printer
name.
Is the network or USB cable dis-
connected?
Make sure that the cables are
correctly connected.
If a hub is used, also check the
connection with the hub.
Has an error occurred on the ma-
chine?
Check the
Control Panel
of this
machine.
Is there sufficient available com-
puter memory?
Perform a test printing to check
whether printing is possible.
If test printing is successful, this
indicates there are no problems
on this machine or with the print-
er driver. In this case, remove the
cause of memory shortage.
If test printing fails, resolve any
problems that may be occurring
in the machine or with the printer
driver.
For the test printing procedure,
refer to page 6-8.
A postscript error appears on
the computer screen.
Is there sufficient available com-
puter memory?
Perform a test printing to check
whether printing is possible.
If test printing is successful, this
indicates there are no problems
on this machine or with the print-
er driver. In this case, remove the
cause of memory shortage.
If test printing fails, resolve any
problems that may be occurring
in the machine or with the printer
driver.
For the test printing procedure,
refer to page 6-8.
There may be an error in the ap-
plication software settings.
Refer to the user's manual of the
application software to check the
settings.
Are the file printing settings cor-
rect?
Change the settings and try to
print again.