Konica Minolta bizhub C654 bizhub C654/C754 Troubleshooting User Guide - Page 53

Reception system error code, Network fax error code, Descrip, Corrective Actions

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7.2 Network fax error code 7 Reception system error code If the machine encounters a problem while receiving a network fax, an error dialog will appear and error codes will be displayed in Nxx format. Take corrective actions by referring to the table below. Code N50 N51 N52 N53 N54 Type SMTP reception Decoding Decoding Decoding Decoding Description SMTP reception error Original too long error Received page too long error File error Decode error Corrective Actions If SMTP reception does not start 60 minutes later after an incoming call was connected, this error occurs. Ask the sender to resend the fax. Ask the sender to shorten the length of original to be sent before resending the fax. Ask the sender to reduce the number of pages to be sent before resending the fax. Ask the sender to resend the fax in a correct format shown below. Internet fax: TIFF IP Address Fax: PDF or TIFF Fax received contains data in an invalid format. Ask the sender to resend the fax in a correct format. bizhub C754/C654 7-7

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bizhub C754/C654
7-7
7.2
Network fax error code
7
Reception system error code
If the machine encounters a problem while receiving a network fax, an error dialog will appear and error codes
will be displayed in Nxx format. Take corrective actions by referring to the table below.
Code
Type
Descrip-
tion
Corrective Actions
N50
SMTP re-
ception
SMTP re-
ception er-
ror
If SMTP reception does not start 60 minutes later after an
incoming call was connected, this error occurs.
Ask the sender to resend the fax.
N51
Decoding
Original too
long error
Ask the sender to shorten the length of original to be sent
before resending the fax.
N52
Decoding
Received
page too
long error
Ask the sender to reduce the number of pages to be sent
before resending the fax.
N53
Decoding
File error
Ask the sender to resend the fax in a correct format shown
below.
Internet fax: TIFF
IP Address Fax: PDF or TIFF
N54
Decoding
Decode er-
ror
Fax received contains data in an invalid format. Ask the
sender to resend the fax in a correct format.