Konica Minolta bizhub C654 bizhub C654/C754 Troubleshooting User Guide - Page 49

bizhub C754/C654

7-3

7.1

Cannot perform network fax/network scan

7

Cannot receive faxes.

Is the power turned on?

Check the

Main Power Switch

of this machine.

If a hub is used, also check the

hub power.

Has the machine been placed in

the ErP Auto Power Off mode?

If the machine is placed into the

ErP Auto Power Off mode, it can-

not receive any jobs. Press the

Power

key to release the ErP

Auto Power Off mode.

For the Erp Auto Power Off

mode, refer to [User's Guide:

Control Panel].

Are cables connected correctly?

Make sure that the cables such

as network and modular cables

are correctly connected.

Is the memory full or does the

hard disk lack sufficient available

space?

Check the remaining amount of

memory or hard disk space. If

there is insufficient memory or

hard disk space, the machine will

fail to receive faxes or, if it re-

ceives faxes, will fail to print

them.

Scanned data cannot be sent

(by SMB transmission) to a

specified computer.

Is the folder correctly specified?

A path for a destination folder

containing "/ (slash)" is not valid.

Use "\" to specify the path for the

destination folder.

Are you using the correct au-

thentication method?

When sending data to a destina-

tion PC running operating soft-

ware earlier than Mac OS X

10.3x, use the NTLMv1 authenti-

cation. To a destination PC run-

ning operating system later than

Mac OS X 10.4x, send data using

the NTLMv2 authentication.

Have you specified a folder name

using more than 13 characters?

When sending data to a folder on

a PC running Mac OS X, specify

a folder name using up to 12

characters.

When sending scanned data (by

SMB transmission) to a speci-

fied computer, operations take

place slowly.

Is [LLMNR Setting] enabled?

Disable [LLMNR Setting]. For in-

formation on [LLMNR Setting],

refer to [User's Guide: Web Man-

agement Tool].

When sending scanned data (by

SMB transmission) to a speci-

fied computer, a "Server con-

nection error" occurs.

Is the [Host Name] registered in

lower-case letters?

Register the [Host Name] using

upper case letters.

Is the network cable connected?

Make sure that the network cable

is correctly connected.

Do packets from this machine

reach the destination?

Check that packets from this

machine reach the destination.

If not, take/check the action indi-

cated below:

•

Replace the network cable

with a new one.

•

Check if the wireless settings

are correct if wireless con-

nection is used. Or replace it

with a wired connection.

•

If no packets are sent out

from this machine, check the

IP settings on this machine.

•

Check that the IP address of

the destination is correctly

registered.

Description of problem

Check points

Remedy

Section	Page
Table of contents	2
1 When a Paper/Staple Jam Is Occurring	5
1.1 Screen that appears when a paper/staple jam has occurred	5
1.2 When a paper/staple jam is occurring	6
1.3 When a paper jam is occurring in the ADF	7
1.4 When a paper jam is occurring at the right-side door	8
1.5 When a paper jam is occurring in a paper tray	9
1.6 When a paper jam is occurring on the Finisher FS-534	10
1.7 When a paper jam is occurring on the Finisher FS-535	12
1.8 When a paper jam is occurring on the Z Folding Unit ZU-606	14
1.9 When a paper jam is occurring on the Post Inserter PI-505	15
1.10 When a paper jam is occurring on the Job Separator JS-602	16
1.11 When a staple jam is occurring on the Finisher FS-534	17
1.12 When a staple jam is occurring on the Saddle Stitcher SD-511	18
1.13 When a staple jam is occurring on the Finisher FS-535	19
1.14 When a staple jam is occurring on the Saddle Stitcher SD-512	20
2 Main Messages and Remedies	22
2.1 When a message appears to replace consumables or carry out cleaning	22
2.2 When a paper jam message persists	23
2.3 When an error message appears	24
2.4 When [Stabilizing image.] appears	25
3 When Printing Quality Has Deteriorated	27
3.1 Cleaning the Electrostatic Charger Wire	27
3.2 Cleaning the Print Head Glass	28
4 When the Machine Cannot Be Powered On	31
5 When the Touch Panel Is Not Visible	33
6 Cannot Print	36
6.1 Cannot print	36
6.2 Main messages and remedies	41
6.3 Test printing	42
6.4 Printing a file from a User Box	43
6.5 Setting an encryption passphrase for the printer driver	44
6.6 Enabling user authentication or account track on the printer driver	45
6.7 Permitting printing by public users	46
7 Cannot Perform Network Fax/Network Scan	48
7.1 Cannot perform network fax/network scan	48
7.2 Network fax error code	51
Transmission system error code	51
Reception system error code	53
7.3 Printing a destination list	54
8 Cannot Use the Fax Function	56
8.1 Cannot transmit faxes	56
8.2 Cannot receive faxes	57
8.3 G3 fax error code	58
Transmission system error code	58
Reception system error code	59
8.4 Main messages and remedies	60
8.5 Setting [Dialing Method]	61
8.6 Setting [Check Dest. & Send]	62
8.7 Setting the number of RX call rings	63
9 Cannot Copy	65
9.1 Cannot copy	65
9.2 Main messages and remedies	68
10 Cannot Save in a User Box	71
10.1 Cannot save in a User Box	71
10.2 Main messages and remedies	72
10.3 Deleting files from a User Box	73
11 Network Error Codes	75
11.1 About network error codes	75
11.2 Displaying network error codes	76
11.3 Error code list	77
12 When the Bit Count Does Not Match between the Server and the Client	93
13 When a Message Appears to Replace Consumables or Carry Out Cleaning	95
When staples in the finisher have run out	95
When the punch scrap box is full	95
When toner is running out in the Toner Cartridge	96
When the Imaging Unit needs to be replaced	96

Konica Minolta bizhub C654 bizhub C654/C754 Troubleshooting User Guide - Page 49

ErP Auto Power Off mode, it can, a PC running Mac OS X, specify

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