Konica Minolta bizhub C654 bizhub C654/C754 Troubleshooting User Guide - Page 39

bizhub C754/C654

6-5

6.1

Cannot print

6

Printing is not available when

you have selected [Public User

Access] in user authentication.

Is printing by public users per-

mitted on the machine?

Check whether printing by public

users is permitted. If not, grant

printing permission to public us-

ers.

For the procedure for permitting

printing by public users, refer to

page 6-12.

Selection of items failed in the

printer driver.

Selection may not be enabled for

certain combinations of func-

tions.

Grayed out items cannot be con-

figured.

A "conflict" message saying

"unable to configure" or "func-

tion will be canceled" appears.

Have you set up functions that

cannot be used in combination?

Check what functions are ena-

bled and redo the selection of

functions.

Cannot print according to the

settings you have configured.

The settings may not be config-

ured correctly.

Check the setting of each item of

the printer driver.

Even though a combination of

functions may be enabled in the

printer driver, that combination

may not be available on this ma-

chine.

The paper size or paper orienta-

tion specified in the application

may take precedence over the

settings in the printer driver when

printing.

Correct the settings in the appli-

cation.

The watermark cannot be print-

ed.

Is the watermark set correctly?

Check the watermark settings.

For information on how to con-

figure the watermark setting, re-

fer to [User's Guide: Print

Operations].

Is the watermark density set too

low?

Check the watermark density

setting.


figure the watermark setting, re-

fer to [User's Guide: Print

Operations].

Some graphic applications do

not print watermarks.

When using such a program, the

watermark cannot be printed.

The staple function cannot be

specified.

The staple function requires the

optional

Finisher

.

Install the required optional

product and enable them on the

printer driver.

The staple function is disabled if

envelopes, postcards, Thick 3,

Thick 4 papers or transparencies

are specified.

Check the setting of each item of

the printer driver.

For information on paper types

supported by the staple function,

refer to [User's Guide: About This

Machine].

Cannot staple.

When printing a large number of

pages, stapling cannot be per-

formed.

Change the number of pages to

be printed.

Does the document to be printed

contain pages of a different pa-

per size?

Check the document you are

printing.

The stapling position is not as

expected.

Is the stapling position or orien-

tation appropriate?

Check the stapling position in the

printer driver settings before

printing.


figure the staple settings, refer to

[User's Guide: Print Operations].

For the original orientation set-

ting, refer to [User's Guide: Print

Operations].

Description of problem

Check points

Remedy

Section	Page
Table of contents	2
1 When a Paper/Staple Jam Is Occurring	5
1.1 Screen that appears when a paper/staple jam has occurred	5
1.2 When a paper/staple jam is occurring	6
1.3 When a paper jam is occurring in the ADF	7
1.4 When a paper jam is occurring at the right-side door	8
1.5 When a paper jam is occurring in a paper tray	9
1.6 When a paper jam is occurring on the Finisher FS-534	10
1.7 When a paper jam is occurring on the Finisher FS-535	12
1.8 When a paper jam is occurring on the Z Folding Unit ZU-606	14
1.9 When a paper jam is occurring on the Post Inserter PI-505	15
1.10 When a paper jam is occurring on the Job Separator JS-602	16
1.11 When a staple jam is occurring on the Finisher FS-534	17
1.12 When a staple jam is occurring on the Saddle Stitcher SD-511	18
1.13 When a staple jam is occurring on the Finisher FS-535	19
1.14 When a staple jam is occurring on the Saddle Stitcher SD-512	20
2 Main Messages and Remedies	22
2.1 When a message appears to replace consumables or carry out cleaning	22
2.2 When a paper jam message persists	23
2.3 When an error message appears	24
2.4 When [Stabilizing image.] appears	25
3 When Printing Quality Has Deteriorated	27
3.1 Cleaning the Electrostatic Charger Wire	27
3.2 Cleaning the Print Head Glass	28
4 When the Machine Cannot Be Powered On	31
5 When the Touch Panel Is Not Visible	33
6 Cannot Print	36
6.1 Cannot print	36
6.2 Main messages and remedies	41
6.3 Test printing	42
6.4 Printing a file from a User Box	43
6.5 Setting an encryption passphrase for the printer driver	44
6.6 Enabling user authentication or account track on the printer driver	45
6.7 Permitting printing by public users	46
7 Cannot Perform Network Fax/Network Scan	48
7.1 Cannot perform network fax/network scan	48
7.2 Network fax error code	51
Transmission system error code	51
Reception system error code	53
7.3 Printing a destination list	54
8 Cannot Use the Fax Function	56
8.1 Cannot transmit faxes	56
8.2 Cannot receive faxes	57
8.3 G3 fax error code	58
Transmission system error code	58
Reception system error code	59
8.4 Main messages and remedies	60
8.5 Setting [Dialing Method]	61
8.6 Setting [Check Dest. & Send]	62
8.7 Setting the number of RX call rings	63
9 Cannot Copy	65
9.1 Cannot copy	65
9.2 Main messages and remedies	68
10 Cannot Save in a User Box	71
10.1 Cannot save in a User Box	71
10.2 Main messages and remedies	72
10.3 Deleting files from a User Box	73
11 Network Error Codes	75
11.1 About network error codes	75
11.2 Displaying network error codes	76
11.3 Error code list	77
12 When the Bit Count Does Not Match between the Server and the Client	93
13 When a Message Appears to Replace Consumables or Carry Out Cleaning	95
When staples in the finisher have run out	95
When the punch scrap box is full	95
When toner is running out in the Toner Cartridge	96
When the Imaging Unit needs to be replaced	96

Konica Minolta bizhub C654 bizhub C654/C754 Troubleshooting User Guide - Page 39

Cannot print, Finisher, Description of problem, Check points, Remedy

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