Konica Minolta bizhub C654 bizhub C654/C754 Troubleshooting User Guide - Page 50

to [User's Guide: Box Opera, Is Memory RX enabled?

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7.1 Cannot perform network fax/network scan 7 Description of problem When sending scanned data (by SMB transmission) to a specified computer, a "login error" occurs. Printing does not take place. Check points Is the [File Path] set correctly for the destination? Are you operating as a domain user? Is Memory RX enabled? Is paper in the machine? Is paper jammed in the machine? Is the machine out of toner? Remedy Check that the [File Path] of the destination is correctly registered. If you are operating as a domain user, create a domain user name that is different from the local user name. If your domain user name is the same as the local user name, use the same password for both. If Memory RX is enabled, print the fax from the [Memory RX] User Box. For details on Memory RX, refer to [User's Guide: Box Operations]. If the paper supply icon is blinking in the screen, it indicates that the paper in the paper tray has been used up and that the received original data are stored in the memory. Add paper. When a paper jam is occurring, received original data stay in the memory. Clear the jammed paper. For information on handling of a paper jam, refer to page 1-3. No fax can be received if the toner is exhausted. Replace the Toner Cartridge. For details on how to replace the Toner Cartridge, refer to [User's Guide: Maintenance]. bizhub C754/C654 7-4

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bizhub C754/C654
7-4
7.1
Cannot perform network fax/network scan
7
When sending scanned data (by
SMB transmission) to a speci-
fied computer, a "login error"
occurs.
Is the [File Path] set correctly for
the destination?
Check that the [File Path] of the
destination is correctly regis-
tered.
Are you operating as a domain
user?
If you are operating as a domain
user, create a domain user name
that is different from the local
user name. If your domain user
name is the same as the local
user name, use the same pass-
word for both.
Printing does not take place.
Is Memory RX enabled?
If Memory RX is enabled, print
the fax from the [Memory RX]
User Box.
For details on Memory RX, refer
to [User's Guide: Box Opera-
tions].
Is paper in the machine?
If the paper supply icon is blink-
ing in the screen, it indicates that
the paper in the paper tray has
been used up and that the re-
ceived original data are stored in
the memory.
Add paper.
Is paper jammed in the machine?
When a paper jam is occurring,
received original data stay in the
memory. Clear the jammed pa-
per.
For information on handling of a
paper jam, refer to page 1-3.
Is the machine out of toner?
No fax can be received if the ton-
er is exhausted. Replace the
Toner Cartridge
.
For details on how to replace the
Toner Cartridge
, refer to [User's
Guide: Maintenance].
Description of problem
Check points
Remedy