Konica Minolta bizhub C654 bizhub C654/C754 Troubleshooting User Guide - Page 37

from the Secure Print User Box., Did you specify [Secure Print]

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6.1 Cannot print 6 Description of problem Print processing on the computer has finished, but printing does not start. Check points Is another printer specified? Is the network or USB cable disconnected? Has an error occurred on the machine? Are unprocessed jobs queued on the machine? Did you specify [Save in User Box] when executing the print job? Did you specify [Secure Print] when executing the print job? Is [Secure Print Only] specified on the machine? If account track is enabled, are the account name and password correct? If user authentication is enabled, are the user name and password correct? Does the encryption passphrase match between the printer driver and the machine? Remedy Check the specified printer name. Make sure that the cables are correctly connected. Check the control panel of this machine. Tap [Job List] to check the job sequence. When [Job Priority Operation Settings] is enabled in the [Administrator Settings] of this machine, only the jobs that are not experiencing problems are processed. Check if the target job is saved in a User Box. If a file is saved in a User Box, print it from the User Box. For the procedure for printing a file from a User Box, refer to page 6-9. Check if the target job is saved under [Secure Print]. If it is saved under [Secure Print], print the file from the Secure Print User Box. For details on the Secure Print function, refer to [User's Guide: Print Operations]. Execute the print job in [Secure Print] mode. For details on the Secure Print function, refer to [User's Guide: Print Operations]. Enter the correct account name and password. Enter the correct user name or password. Specify the same encryption passphrase for this machine and the printer driver. For the encryption passphrase setting procedure for the printer driver, refer to page 6-10 bizhub C754/C654 6-3

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bizhub C754/C654
6-3
6.1
Cannot print
6
Print processing on the compu-
ter has finished, but printing
does not start.
Is another printer specified?
Check the specified printer
name.
Is the network or USB cable dis-
connected?
Make sure that the cables are
correctly connected.
Has an error occurred on the ma-
chine?
Check the control panel of this
machine.
Are unprocessed jobs queued on
the machine?
Tap [Job List] to check the job
sequence.
When [Job Priority Operation
Settings] is enabled in the [Ad-
ministrator Settings] of this ma-
chine, only the jobs that are not
experiencing problems are proc-
essed.
Did you specify [Save in User
Box] when executing the print
job?
Check if the target job is saved in
a User Box. If a file is saved in a
User Box, print it from the User
Box.
For the procedure for printing a
file from a User Box, refer to
page 6-9.
Did you specify [Secure Print]
when executing the print job?
Check if the target job is saved
under [Secure Print]. If it is saved
under [Secure Print], print the file
from the Secure Print User Box.
For details on the Secure Print
function, refer to [User's Guide:
Print Operations].
Is [Secure Print Only] specified
on the machine?
Execute the print job in [Secure
Print] mode. For details on the
Secure Print function, refer to
[User's Guide: Print Operations].
If account track is enabled, are
the account name and password
correct?
Enter the correct account name
and password.
If user authentication is enabled,
are the user name and password
correct?
Enter the correct user name or
password.
Does the encryption passphrase
match between the printer driver
and the machine?
Specify the same encryption
passphrase for this machine and
the printer driver.
For the encryption passphrase
setting procedure for the printer
driver, refer to page 6-10
Description of problem
Check points
Remedy