Konica Minolta bizhub C654 bizhub C654/C754 Troubleshooting User Guide - Page 57

Cannot receive faxes, Description of problem, Check points, Remedy, Main Power Switch, Power

Get Konica Minolta bizhub C654 PDF manuals and user guides View all Konica Minolta bizhub C654 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 57 highlights

8.2 Cannot receive faxes 8 8.2 Cannot receive faxes Description of problem Cannot receive faxes. No printout produced. Check points Is the power turned on? Has the machine been placed in the ErP Auto Power Off mode? Is the Receive Mode set to Manual RX? Is the modular cable connected correctly? Is [Closed Network RX] enabled? Has a wrong SUB been sent in Fcode from the sender side? Is PC-Fax RX enabled? Is TSI Distribution enabled? Is Memory RX enabled? Is paper in the machine? Is paper jammed in the machine? Is the machine out of toner? Remedy Check the Main Power Switch of this machine. If a hub is used, also check the hub power. If the machine is placed into the ErP Auto Power Off mode, it cannot receive any jobs. Press the Power key to release the ErP Auto Power Off mode. For the ErP Auto Power Off mode, refer to [User's Guide: Control Panel]. When [Receive Mode] is set to [Manual RX], receive faxes manually. Is the modular cable connected? Check the modular cable connection and, if unplugged, plug it in securely. If [Closed Network RX] is enabled, the machine accepts faxes sent from specific recipients. For details, contact your administrator. If a wrong sub-address is received with the Confidential or Relay User Box set, a communication error may occur, causing failed reception. Check the sender side to see if the sub-address is set. Check the User Box used by the PC-Fax RX function to save data. Check the User Box used by the TSI Distribution function to save data. If Memory RX is enabled, print the fax from the [Memory RX] User Box. For details on Memory RX, refer to [User's Guide: Box Operations]. If no paper is loaded, the paper supply icon blinks and the machine stores received faxes in the memory. Add paper. If a paper jam is occurring, the machine stores received faxes in the memory. Clear the jammed paper. No fax can be received if the toner is exhausted. Replace the Toner Cartridge. For details on how to replace the Toner Cartridge, refer to [User's Guide: Maintenance]. bizhub C754/C654 8-3

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
bizhub C754/C654
8-3
8.2
Cannot receive faxes
8
8.2
Cannot receive faxes
Description of problem
Check points
Remedy
Cannot receive faxes.
Is the power turned on?
Check the
Main Power Switch
of this machine.
If a hub is used, also check the
hub power.
Has the machine been placed in
the ErP Auto Power Off mode?
If the machine is placed into the
ErP Auto Power Off mode, it can-
not receive any jobs. Press the
Power
key to release the ErP
Auto Power Off mode.
For the ErP Auto Power Off
mode, refer to [User's Guide:
Control Panel].
Is the Receive Mode set to Man-
ual RX?
When [Receive Mode] is set to
[Manual RX], receive faxes man-
ually.
Is the modular cable connected
correctly?
Is the modular cable connected?
Check the modular cable con-
nection and, if unplugged, plug it
in securely.
Is [Closed Network RX] enabled?
If [Closed Network RX] is ena-
bled, the machine accepts faxes
sent from specific recipients. For
details, contact your administra-
tor.
Has a wrong SUB been sent in F-
code from the sender side?
If a wrong sub-address is re-
ceived with the Confidential or
Relay User Box set, a communi-
cation error may occur, causing
failed reception. Check the send-
er side to see if the sub-address
is set.
No printout produced.
Is PC-Fax RX enabled?
Check the User Box used by the
PC-Fax RX function to save data.
Is TSI Distribution enabled?
Check the User Box used by the
TSI Distribution function to save
data.
Is Memory RX enabled?
If Memory RX is enabled, print
the fax from the [Memory RX]
User Box.
For details on Memory RX, refer
to [User's Guide: Box Opera-
tions].
Is paper in the machine?
If no paper is loaded, the paper
supply icon blinks and the ma-
chine stores received faxes in the
memory. Add paper.
Is paper jammed in the machine?
If a paper jam is occurring, the
machine stores received faxes in
the memory. Clear the jammed
paper.
Is the machine out of toner?
No fax can be received if the ton-
er is exhausted. Replace the
Toner Cartridge
.
For details on how to replace the
Toner Cartridge
, refer to [User's
Guide: Maintenance].