Kyocera ECOSYS FS-1135MFP FS-1035MFP/DP/1135MFP Operation GuideRev-1.2011.11 - Page 355

Troubleshooting Symptom Check Points Cannot send via SMB. Is the network cable connected? Have the network settings for the equipment been configured properly? Have the folder sharing settings been configured properly? Has the SMB protocol been set to [On]? Has the [Host Name] been entered properly? Has the [Path] been entered properly? Has the [Login User Name] been entered properly? Has the same domain name been used for the [Host Name] and [Login User Name]? Has the [Login Password] been entered properly? Have exceptions for Windows Firewall been configured properly? Do the time settings for the equipment, domain server, and data destination computer differ? Is the panel displaying Send error.? Corrective Actions Connect the correct network cable securely. Configure the TCP/IP settings properly. Reference Page 2-5 8-117 Check sharing settings and access privileges under the folder properties. Set the SMB protocol setting to [On]. Check the name of the computer to which data is being sent.* Check the share name for the shared folder. Check the domain name and login user name.** Delete the domain name and backslash ("\") from the [Login User Name]. 2-30 3-21 2-29 2-34 3-21 3-21 Check the login password. 3-21 Configure exceptions for Windows 2-35 Firewall properly. Set the equipment, domain server, - and data destination computer to the same time. Refer to Responding to Send Error. 10-6 * You can also enter a full computer name as the host name (for example, pc001.abcdnet.com). ** You can also enter login user names in the following formats: Domain_name/user_name (for example, abcdnet/james.smith) User_name@domain_name (for example, james.smith@abcdnet) 10 10-5