Kyocera ECOSYS M5521cdw ECOSYS M5521cdn/M5521cdw Operation Guide - Page 326

Troubleshooting > Troubleshooting Troubleshooting Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative. NOTE When contacting us, the serial number will be necessary. To check the serial number, refer to the following: Checking the Equipment's Serial Number (page i) Machine Operation Trouble When the following machine operation troubles occur, implement appropriate procedures. Symptom The screen does not respond when the power switch is turned on. Pressing the [Start] key does not produce copies. Blank sheets are ejected. Paper often jams. 2 or more sheets are overlaps when ejected. (multi feed) Checkpoints Check the power cord. Corrective Actions Connect both ends of the power cord securely. Reference Page page 2-9 Is there a message on the screen? Is the machine in Sleep mode? Are the originals loaded correctly? ― Is the paper loaded correctly? ― Is the paper of the supported type? Is it in good condition? Is the paper curled, folded or wrinkled? Are there any loose scraps or jammed paper in the machine? ― Determine the appropriate response to page 10-16 the message and respond accordingly. Select the [Energy Saver] key. page 2-26 When placing originals on the platen, place them face-down and align them with the original size indicator plates. page 5-2 When placing originals in the document page 5-3 processor, place them face-up. Check that the settings of the ― application software. Load the paper correctly. page 3-4 Turn the orientation 180 degrees around page 3-4 in which the paper is positioned. Remove the paper, turn it over, and reload it. page 3-4 Replace the paper with new paper. page 3-4 Remove any jammed paper. page 10-32 Load the paper correctly. page 3-2 10-9