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Kyocera ECOSYS M5521cdw ECOSYS M5521cdn/M5521cdw Operation Guide - Page 329

Printed Image Trouble

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Troubleshooting > Troubleshooting Printed Image Trouble When the following printed image trouble occurs, implement appropriate procedures. Symptom Checkpoints Corrective Actions Reference Page Printed images are totally too light. Is the paper damp? Have you changed the density? Replace the paper with new paper. Select appropriate density level. page 3-2 page 6-17 page 8-38 Is the toner distributed evenly within the Shake the toner container from side to toner container? side several times. page 10-5 Is EcoPrint mode enabled? Disable [EcoPrint] mode. page 8-33 ― Make sure the paper type setting is page 8-21 correct for the paper being used. ― Select the [System Menu/Counter] key ― > [Adjust/Maint.] > [Service Setting] > [Drum Refresh], and then select [Yes]. ― Select the [System Menu/Counter] key ― > [Adjust/Maint.] > [Service Setting] > [LaserScanner Cln], and then select [Yes]. ― Select the [System Menu/Counter] key ― > [Adjust/Maint.] > [Service Setting] > [DEV-CLN], and then select [Yes]. Printouts are too dark even though the background of the scanned original is white. Have you changed the density? ― Select appropriate density level. page 6-17 page 8-38 Select the [System Menu/Counter] key ― > [Adjust/Maint.] > [Service Setting] > [Drum Refresh], and then select [Yes]. ― Select the [System Menu/Counter] key ― > [Adjust/Maint.] > [Service Setting] > [MC] and increase the adjustment value. Increase the adjustment value 1 level at a time from the current value. If there is no improvement after the value is increased by 1 level, increase by 1 level again. If there is still no improvement, return the setting to the original value. Copies have a moire pattern (dots grouped together in patterns and not aligned uniformly). Is the original a printed photograph? ― Set the original image to [Photo]. page 6-16 When making copies page 6-20 Set [Sharpness] to a value from [-1] to [-3]. ― When making copies page 8-32 Select the [System Menu/Counter] key > [Copy] > [DP Read Action] or [Platen Scan Act.], and set to [Quality Priority]. page 8-32 Texts are not clearly printed. Did you choose appropriate image quality for the original? Select appropriate image quality. page 6-16 ― When making copies page 6-20 Set [Sharpness] to a value from [+1] to [+3]. 10-12

Section	Page
Preface	2
Contents	3
Overview	10
Machine Features	11
Color and Image Quality Functions	15
Basic Color Modes	15
Adjusting Image Quality and Color	16
Guides Provided with the Machine	17
About the Operation Guide (this Guide)	19
Structure of the guide	19
Conventions Used in This Guide	20
Menu Map	22
1 Legal and Safety Information	32
Notice	33
Safety Conventions in This Guide	33
Environment	34
Precautions for Use	35
Laser Safety (Europe)	36
SAFETY OF LASER BEAM (USA)	37
Safety Instructions Regarding the Disconnection of Power	38
Compliance and Conformity	38
Other precautions (for users in California, the United States)	38
Warranty (the United States and Canada)	39
Legal Restriction on Copying/Scanning	40
EN ISO 7779	40
EK1-ITB 2000	40
Wireless Connection (Mexico only)	40
Security Precautions when Using Wireless LAN (If equipped)	40
Limited Use of This Product (If equipped)	41
Legal Information	42
Energy Saving Control Function	48
Automatic 2-Sided Print Function	48
Resource Saving - Paper	48
Environmental benefits of \	48
Energy Star (ENERGY STAR®) Program	48
2 Installing and Setting up the Machine	49
Part Names (Machine Exterior)	50
Part Names (Connectors/Interior)	52
Part Names (With Optional Equipments Attached)	54
Connecting the Machine and Other Devices	55
Connecting Cables	56
Connecting LAN Cable	56
Connecting USB Cable	57
Connecting the Power Cable	57
Power On/Off	58
Power On	58
Power Off	58
Using the Operation Panel	59
Operation Panel Keys	59
Operation Method	61
Check the original and paper settings	62
Help Screen	62
Login/Logout	63
Login	63
Logout	64
Default Settings of the Machine	65
Setting Date and Time	65
Network Setup	66
Configuring the Wired Network	66
Configuring the Wireless Network	68
Setting Wi-Fi Direct	72
Energy Saver function	74
Sleep	74
Auto Sleep	75
Sleep Rules (models for Europe)	75
Sleep Level (Energy Saver and Quick Recovery) (models except for Europe)	76
Power Off Rule (models for Europe)	76
Quiet Mode	77
Installing Software	78
Software on DVD (Windows)	78
Installing Software in Windows	79
Uninstalling the Software	85
Installing Software in Mac Computer	86
Setting TWAIN Driver	88
Setting WIA Driver	90
Checking the Counter	91
Additional Preparations for the Administrator	92
Sending Documents to a PC	92
Strengthening the Security	92
Command Center RX	93
Accessing Command Center RX	94
Changing Security Settings	95
Changing Device Information	97
E-mail Settings	99
Registering Destinations	103
Transferring Data from Our Other Products	104
Migrating the Address Book	104
3 Preparation before Use	110
Loading Paper	111
Precaution for Loading Paper	111
Selecting the Paper Feeder Units	112
Loading in the Cassette 1	113
Loading in the Cassette 2	116
Precautions for Outputting Paper	118
Paper Stopper	118
Preparation for Sending a Document to a Shared Folder in a PC	119
Making a note of the computer name and full computer name	119
Making a note of the user name and domain name	120
Creating a Shared Folder, Making a Note of a Shared Folder	121
Configuring Windows Firewall	124
Registering Destinations in the Address Book	129
Adding a Destination (Address Book)	129
Adding a Destination on One Touch Key (One Touch Key)	136
4 Printing from PC	138
Printer Driver Properties Screen	139
Displaying the Printer Driver Help	140
Changing the Default Printer Driver Settings (Windows 8.1)	140
Printing from PC	141
Printing on Standard Sized Paper	141
Printing on Non-standard Sized Paper	143
Canceling Printing from a Computer	145
Printing from the Handheld Device	146
Printing by AirPrint	146
Printing by Google Cloud Print	146
Printing by Mopria	146
Printing with Wi-Fi Direct	146
Printing Data Saved in the Printer	147
Specifying the Job Box from a Computer and Storing the Job	147
Printing Documents from Private Print Box	148
Deleting the Documents Stored in the Private Print Box	148
Printing Document from Stored Job Box	149
Deleting the Documents Stored in the Stored Job Box	150
Printing Document from Quick Copy Box	151
Deleting the Documents Stored in the Quick Copy Box	151
Printing Document from Proof and Hold Box	152
Deleting the Documents Stored in the Proof and Hold Box	153
Monitoring the Printer Status (Status Monitor)	154
Accessing the Status Monitor	154
Exiting the Status Monitor	154
Quick View State	154
Printing Progress Tab	155
Paper Tray Status Tab	155
Toner Status Tab	155
Alert Tab	156
Status Monitor Context Menu	156
Status Monitor Notification Settings	157
5 Operation on the Machine	158
Loading Originals	159
Placing Originals on the Platen	159
Loading Originals in the Document Processor	160
Loading Paper in the Multipurpose Tray	162
Program	165
Registering Programs	165
Recalling Program	166
Overwriting Program	167
Deleting Program	167
Select Key Settings	168
Copying	169
Basic Operation	169
Canceling Jobs	170
Frequently-Used Sending Method	171
Sending Document via E-mail	172
Configuring Settings before Sending	172
Sending Scanned Document via E-mail	172
Sending Document to Desired Shared Folder on a Computer (Scan to PC)	173
Configuring Settings before Sending	173
Sending Document to Desired Shared Folder on a Computer	173
Sending Document to Folder on an FTP Server (Scan to FTP)	175
Configuring Settings before Sending	175
Sending Document to Folder on an FTP Server	175
Scanning using TWAIN or WIA	177
Configuring Settings before Sending	177
Scanning Document Using Application	177
Useful Sending Method	178
WSD Scan	179
Installing Driver Software	179
WSD scan	180
Sending to Different Types of Destinations (Multi Sending)	182
Send to Me (E-mail)	183
Sending a document to the mail address of the logged in user	183
Canceling Sending Jobs	184
Handling Destination	185
Specifying Destination	185
Choosing from the Address Book	185
Choosing from the External Address Book	186
Choosing from the One Touch Key	187
Checking and Editing Destinations	188
Confirmation Screen of Destinations	189
Recall	189
How to use the FAX Function	190
Using Document Boxes	191
What is Job Box?	191
What is Removable Memory Box?	191
What is Sub Address Box/Polling Box?	191
Operating using Removable USB Memory	192
Printing Documents Stored in Removable USB Memory	192
Saving Documents to USB Memory (Scan to USB)	194
Check the USB Memory Information	195
Removing USB Memory	195
6 Using Various Functions	196
Functions Available on the Machine	197
About Functions Available on the Machine	197
How to Select Functions	197
Copy	198
Send	199
Removable Memory (Store File, Printing Documents)	200
Functions	202
Paper Selection	203
Collate	204
Duplex	204
Zoom	206
Combine	208
Original Size	210
Original Orientation	210
Mixed Size Originals	211
Original Image	211
Density	212
EcoPrint	212
Continuous Scan	212
File Name Entry	213
Job Finish Notice	213
Priority Override	213
Color Selection	214
Color Balance	214
Sharpness	215
Contrast	215
Background Density Adj. (Background Density Adjustment)	216
Saturation	216
Skip Blank Page	217
Scan Resolution	217
Sending Size	218
File Format	219
Subject/Body	223
FTP Encrypted TX	223
File Separation	223
Storing Size	224
Encrypted PDF	224
JPEG/TIFF Print	225
XPS Fit to Page	225
7 Status/Job Cancel	226
Checking Job Status	227
Details of the Status Screens	229
Checking Job History	233
Sending the Log History	237
Job Operation	238
Pause and Resumption of Jobs	238
Canceling of Jobs	238
Device/Communication	239
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	240
8 Setup and Registration (System Menu)	241
System Menu	242
Operation Method	242
System Menu Settings	243
Report	245
System/Network	247
User/Job Account	258
User Property	258
Common Settings	259
Copy	272
Printer	273
Send	275
FAX	276
Document Box	276
Edit Destination	277
Adjust/Maint.	278
9 User Authentication and Accounting (User Login, Job Accounting)	279
Overview of User Login Administration	280
Managing the Job Account from PC	280
Enabling User Login Administration	281
Setting User Login Administration	283
Authentication Security	283
Adding a User (Local User List)	284
Changing User Properties	286
User Login Administration for Printing	288
Managing the Users to Scan Using TWAIN	289
Managing the Users to Scan Using WIA	290
Managing the Users that Send Faxes from a PC	291
Group Authorization Settings	292
Guest Authorization Set.	293
Obtain NW User Property	296
ID Card Settings	297
PIN Login Settings	298
Using User Login Administration	299
Login/Logout	299
Overview of Job Accounting	300
To Manage the Number of Sheets Used on Jobs Printed from a PC	300
Enabling Job Accounting	301
Job Accounting Access	302
Setting an Account	303
Adding an Account	303
Restricting the Use of the Machine	305
Editing an Account	306
Deleting an Account	307
Job Accounting for Printing	308
Job Accounting for Scan Using TWAIN	309
Job Accounting for Scan Using WIA	310
Job Accounting for the FAX Transmitted from a Computer	311
Configuring Job Accounting	312
Default Setting	312
Counting the Number of Pages Printed	313
Print Accounting Report	314
Using Job Accounting	315
Login/Logout	315
Unknown User Settings	316
Unknown ID Job	316
Registering Information for a User whose ID is Unknown	317
10 Troubleshooting	318
Regular Maintenance	319
Cleaning	319
Cleaning Glass Platen	319
Cleaning Slit Grass	320
Cleaning Paper Transfer Unit	321
Toner Container Replacement	322
Loading Paper	325
Troubleshooting	326
Solving Malfunctions	326
Machine Operation Trouble	326
Printed Image Trouble	329
Color printing trouble	332
Responding to Messages	333
Adjustment/Maintenance	344
Overview of Adjustment/Maintenance	344
ColorCalibration	344
Color Regist.	345
Clearing Paper Jams	349
Jam Location Indicators	349
Remove any jammed paper in Cassette 1	350
Remove any jammed paper in Cassette 2	351
Remove any jammed paper in the Multipurpose Tray	353
Remove any jammed paper in Rear Cover 1	356
Remove any jammed paper in the Document Processor	359
11 Appendix	361
Optional Equipment	362
Overview of Optional Equipment	362
Optional Applications	366
Starting Application Use	366
Checking Details of Application	367
Character Entry Method	368
Using the Keys	368
Selecting Type of Characters	369
Characters That Can be Entered Using the Numeric Keys	369
Entering Symbols	370
Entering Characters	370
Entering Using the Character Selection Screen	372
Paper	373
Basic Paper Specifications	373
Choosing the Appropriate Paper	374
Special Paper	377
Specifications	381
Machine	381
Copy Functions	382
Printer Functions	383
Scanner Functions	383
Document Processor	384
Paper Feeder	384
Glossary	385

Match case Limit results 1 per page

10-12

Troubleshooting > Troubleshooting

Printed Image Trouble

When the following printed image trouble occurs, implement appropriate procedures.

Symptom

Checkpoints

Corrective Actions

Reference

Page

Printed images are totally

too light.

Is the paper damp?

Replace the paper with new paper.

page 3-2

Have you changed the density?

Select appropriate density level.

page 6-17

page 8-38

Is the toner distributed evenly within the

toner container?

Shake the toner container from side to

side several times.

page 10-5

Is EcoPrint mode enabled?

Disable [

EcoPrint

] mode.

page 8-33

―

Make sure the paper type setting is

correct for the paper being used.

page 8-21

―

Select the [

System Menu/Counter

] key

> [

Adjust/Maint.

] > [

Service Setting

] >

[

Drum Refresh

], and then select [

Yes

―

Select the [

System Menu/Counter

] key

> [

Adjust/Maint.

] > [

Service Setting

] >

[

LaserScanner Cln

], and then select

[

Yes

―

Select the [

System Menu/Counter

] key

> [

Adjust/Maint.

] > [

Service Setting

] >

[

DEV-CLN

], and then select [

Yes

―

Printouts are too dark even

though the background of

the scanned original is white.

Have you changed the density?

Select appropriate density level.

page 6-17

page 8-38

―

Select the [

System Menu/Counter

] key

> [

Adjust/Maint.

] > [

Service Setting

] >

[

Drum Refresh

], and then select [

Yes

―

Select the [

System Menu/Counter

] key

> [

Adjust/Maint.

] > [

Service Setting

] >

[

] and increase the adjustment value.

Increase the adjustment value 1 level at

a time from the current value. If there is

no improvement after the value is

increased by 1 level, increase by 1 level

again. If there is still no improvement,

return the setting to the original value.

―

Copies have a moire pattern

(dots grouped together in

patterns and not aligned

uniformly).

Is the original a printed photograph?

Set the original image to [

Photo

page 6-16

―

When making copies

Set [

Sharpness

] to a value from [

-1

] to [

-3

page 6-20

―

When making copies

Select the [

System Menu/Counter

] key

> [

Copy

] > [

DP Read Action

] or [

Platen

Scan Act.

], and set to [

Quality

Priority

page 8-32

Texts are not clearly printed.

Did you choose appropriate image

quality for the original?

Select appropriate image quality.

page 6-16

―

When making copies

Set [

Sharpness

] to a value from [

] to

[

page 6-20