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Kyocera ECOSYS P8060cdn ECOSYS P8060cdn Operation Guide - Page 334

Responding to Messages, Message, Checkpoints, Corrective Actions, Reference

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Troubleshooting > Troubleshooting Responding to Messages If the touch panel or the computer displays any of these messages, follow the corresponding procedure. NOTE When contacting us, the serial number will be necessary. To check the serial number, refer to the following: Display for Device Information (page 2-16) A Message Checkpoints Corrective Actions Reference Page Acceptable fold count Is the acceptable number of exceeded. sheets exceeded? Select [Continue] to print using - Fold per acceptable number of sheets. Select [Cancel] to cancel the job. Acceptable staple Is the acceptable number of Select [Continue] to print - count exceeded.*1 sheets exceeded? without using Staple. Select [Cancel] to cancel the job. Access point was not ― detected. Check if the access point has ― been set correctly. Activation error. ― Failed to activate the ― application. Contact administrator. ― Expansion Authentication is ― disabled. Turn the power switch off and on. If the error exists, contact administrator. Add paper in cassette Is the indicated cassette out of #. paper? Load paper. Select the available paper. Select [Continue] to print. page 3-2 Are five or less envelopes loaded in the cassette? Pull the cassette and loosen the ― paper length and width guides slightly. Add paper in multipurpose tray. Is the paper of the selected size Load paper. loaded in the multipurpose tray? Select the available paper. Select [Continue] to print. page 5-2 *1 When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses. For details on Auto Error Clear, refer to the following: Auto Error Clear (page 8-50) 10-23

Section	Page
Preface	2
Contents	3
Machine Features	10
Guides Provided with the Machine	13
About the Operation Guide (this Guide)	14
Structure of the guide	14
Conventions Used in This Guide	15
Menu Map	18
1 Legal and Safety Information	29
Notice	30
Safety Conventions in This Guide	30
Environment	31
Precautions for Use	32
Laser Safety (Europe)	33
SAFETY OF LASER BEAM (USA)	34
Safety Instructions Regarding the Disconnection of Power	35
Compliance and Conformity	35
Radio Tag Technology	35
Other precautions (for users in California, the United States)	35
EN ISO 7779	36
EK1-ITB 2000	36
Wireless Connection (Mexico only)	36
Security Precautions when Using Wireless LAN (If equipped)	36
Limited Use of This Product (If equipped)	37
Legal Information	38
Energy Saving Control Function	44
Automatic 2-Sided Print Function	44
Resource Saving - Paper	44
Environmental benefits of \	44
Energy Star (ENERGY STAR®) Program	44
2 Installing and Setting up the Machine	45
Part Names (Machine Exterior)	46
Part Names (Connectors/Interior)	48
Part Names (With Optional Equipments Attached)	49
Connecting the Machine and Other Devices	50
Connecting Cables	51
Connecting LAN Cable	51
Connecting USB Cable	52
Connecting the Power Cable	52
Power On/Off	53
Power On	53
Power Off	53
Using the Operation Panel	54
Operation Panel Keys	54
Adjusting the Operation Panel Angle	55
Assigning Functions to Function Keys	56
Touch Panel	57
Home Screen	57
Display for Device Information	60
Display Setting Screen	60
Functions Key	61
Using the Screen	61
Display of Keys That Cannot Be Set	62
Entering Numbers	63
Using the Enter Key	64
Using the Quick No. Search Key	64
Help Screen	65
Login/Logout	66
Login	66
Logout	67
Default Settings of the Machine	68
Setting Date and Time	68
Network Setup	69
Configuring the Wired Network	69
Configuring the Wireless Network	71
Setting Wi-Fi Direct	75
Configuring NFC	77
Energy Saver Function	78
Low Power Mode	78
Sleep	78
Auto Sleep	79
Sleep Rules (models for Europe)	79
Sleep Level (Energy Saver) (models except for Europe)	79
Energy Saver Recovery Level	79
Weekly Timer Settings	79
Power Off Timer (models for Europe)	80
Quick Setup Wizard	81
Installing Software	83
Software on DVD (Windows)	83
Installing Software in Windows	84
Uninstalling the Software	89
Installing Software in Mac Computer	90
Checking the Counter	92
Additional Preparations for the Administrator	93
Strengthening the Security	93
Command Center RX	95
Accessing Command Center RX	96
Changing Security Settings	97
Changing Device Information	98
E-mail Settings	99
Creating a New Custom Box	103
Printing a Document Stored in a Custom Box	104
3 Preparation before Use	106
Loading Paper	107
Precaution for Loading Paper	107
Selecting the Paper Feeder Units	108
Loading in Cassette 1	109
Loading in Cassette 2	112
Loading Envelopes or Cardstock in the Cassettes	115
Loading in the Large Capacity Feeder	119
Loading in the Side Feeder	121
Precautions for Outputting Paper	123
Paper Stopper	123
Envelope Stack Guide	123
Stack Level Adjuster	124
4 Printing from PC	125
Printer Driver Properties Screen	126
Displaying the Printer Driver Help	127
Changing the Default Printer Driver Settings (Windows 8.1)	127
Printing from PC	128
Printing on Standard Sized Paper	128
Printing on Non-standard Sized Paper	130
Banner Printing	133
Canceling Printing from a Computer	139
Printing from the Handheld Device	140
Printing by AirPrint	140
Printing by Google Cloud Print	140
Printing by Mopria	140
Printing with Wi-Fi Direct	140
Printing with NFC	141
Printing Data Saved in the Printer	142
Specifying the Job Box from a Computer and Storing the Job	142
Printing Documents from Private Print Box	143
Deleting the Documents Stored in the Private Print Box	143
Printing Document from Stored Job Box	144
Deleting the Documents Stored in the Stored Job Box	144
Printing Document from Quick Copy Box	145
Deleting the Documents Stored in the Quick Copy Box	145
Printing Document from Proof and Hold Box	146
Deleting the Documents Stored in the Proof and Hold Box	146
Monitoring the Printer Status (Status Monitor)	147
Accessing the Status Monitor	147
Exiting the Status Monitor	147
Quick View State	147
Printing Progress Tab	148
Paper Tray Status Tab	148
Toner Status Tab	148
Alert Tab	149
Status Monitor Context Menu	149
Status Monitor Notification Settings	150
5 Operation on the Machine	151
Loading Paper in the Multipurpose Tray	152
Program	156
Registering Programs	156
Recalling Programs	157
Editing Programs	157
Deleting Programs	158
Application	159
Installing Applications	159
Activating Applications	160
Deactivating Applications	161
Uninstalling Applications	161
Registering Shortcuts	162
Adding Shortcuts	162
Editing Shortcuts	163
Deleting Shortcuts	163
Canceling Jobs	164
Using Document Boxes	165
What is Custom Box?	165
What is Job Box?	165
What is Removable Memory Box?	165
Basic Operation for Document Box	166
Creating a New Custom Box	171
Editing Custom Box	172
Deleting Custom Box	173
Storing Documents to a Custom Box	173
Printing Documents in Custom Box	174
Moving Documents in Custom Box	175
Deleting Documents in Custom Box	175
Operating using Removable USB Memory	176
Printing Documents Stored in Removable USB Memory	176
Check the USB Memory Information	177
Removing USB Memory	177
Using the Internet Browser	178
Launching and Exiting the Browser	178
Using the Browser Screen	179
Manual Staple	180
6 Using Various Functions	182
Functions Available on the Machine	183
About Functions Available on the Machine	183
Custom Box	183
Removable Memory	185
Functions	186
Paper Selection	186
Fold	188
Collate/Offset	189
Staple/Punch	190
Paper Output	193
EcoPrint	194
Color Selection	194
Zoom	195
Combine	195
Margin/Centering, Margin	197
Booklet	198
Duplex	200
Cover	201
Form Overlay	202
Page #	203
Text Stamp	205
Bates Stamp	206
Job Finish Notice	207
File Name Entry	207
Priority Override	207
Delete after Printed	208
Encrypted PDF Password	208
JPEG/TIFF Print	208
XPS Fit to Page	208
7 Status/Job Cancel	209
Checking Job Status	210
Details of the Status Screens	211
Checking Detailed Information of Jobs	214
Checking Job History	215
Checking the Detailed Information of Histories	216
Sending the Log History	216
Job Operation	217
Pause and Resumption of Jobs	217
Canceling of Jobs	217
Priority Override for Waiting Jobs	217
Reordering Print Jobs	218
Device/Communication	219
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	220
8 Setup and Registration (System Menu)	221
System Menu	222
Operation Method	222
System Menu Settings	223
Counter	226
Cassette/MP Tray Settings	226
Common Settings	229
Home	243
Document Box/Removable Memory	243
Printer	244
Report	247
System/Network	251
User Login/Job Accounting	269
User Property	269
Date/Timer/Energy Saver	269
Adjustment/Maintenance	273
Internet	274
Application	275
9 User Authentication and Accounting (User Login, Job Accounting)	276
Overview of User Login Administration	277
Managing the Users from PC	277
Enabling User Login Administration	278
Setting User Login Administration	279
Changing User Properties	279
User Login Administration for Printing	282
Group Authorization Settings	284
Guest Authorization Set.	286
Obtain NW User Property	288
Simple Login Settings	290
ID Card Settings	292
PIN Code Authorization	293
Using User Login Administration	294
Login/Logout	294
Overview of Job Accounting	295
Enabling Job Accounting	296
Job Accounting Access	296
Job Accounting (Local)	297
Adding an Account	297
Restricting the Use of the Machine	298
Editing an Account	298
Deleting an Account	300
Job Accounting for Printing	301
Configuring Job Accounting	303
Default Setting	303
Counting the Number of Pages Printed	305
Print Accounting Report	307
Using Job Accounting	308
Login/Logout	308
Apply Limit	309
Unknown User Settings	310
Unknown ID Job	310
Registering Information for a User whose ID is Unknown	311
10 Troubleshooting	312
Regular Maintenance	313
Frequency of Toner Container Replacement	313
Toner Container Replacement	313
Replace the Waste Toner Box	317
Loading Paper	318
Replacing Staples (1,000-Sheet Finisher)	319
Replacing Staples (4,000-Sheet Finisher)	320
Replacing Staples (Folding Unit)	322
Disposing of the Punch Waste	324
Troubleshooting	328
Solving Malfunctions	328
Machine Operation Trouble	328
Printed Image Trouble	331
Color Printing Trouble	333
Responding to Messages	334
Adjustment/Maintenance	345
Overview of Adjustment/Maintenance	345
Color Registration Procedure	345
Drum Refresh	349
Calibration	349
Laser Scanner Cleaning	349
Developer Refresh	350
Clearing Paper Jams	351
Jam Location Indicators	351
Remove any jammed paper in Cassette 1	352
Remove any jammed paper in Cassette 2	355
Remove any jammed paper in Cassette 3 and 4 (500-sheet×2)	358
Remove any jammed paper in Cassette 3 (1,500-sheet×2)	360
Remove any jammed paper in Cassette 4 (1,500-sheet×2)	362
Remove any jammed paper in Cassette 5 (Side Feeder)	365
Remove any jammed paper in the Multipurpose Tray	367
Remove any jammed paper in Right Cover 1	368
Remove any jammed paper in Right Cover 2 (500-sheet×2)	372
Remove any jammed paper in Right Cover 2 (1,500-sheet×2)	373
Remove any jammed paper in the Bridge Unit	375
Remove any jammed paper in the Mailbox	376
Remove any jammed paper in the 1,000-Sheet Finisher	377
Remove any jammed paper in the 4,000-sheet Finisher (Inner)	380
Remove any jammed paper in the 4,000-sheet Finisher (Tray A)	381
Remove any jammed paper in the 4,000-sheet Finisher (Tray B)	385
Remove any jammed paper in the Folding Unit	388
Remove any jammed paper in the Folding Tray	393
Clearing a Staple Jam	398
Clearing a Staple Jam of the 1,000-Sheet Finisher	398
Clearing a Staple Jam of the 4,000-Sheet Finisher	401
Clearing a Staple Jam of the Folding Unit	403
11 Appendix	408
Optional Equipment	409
Overview of Optional Equipment	409
Optional Applications	414
Starting Application Use	414
Checking Details of Application	415
Character Entry Method	416
Entry Screens	416
Entering Characters	418
Paper	419
Basic Paper Specifications	419
Choosing the Appropriate Paper	420
Special Paper	422
Specifications	426
Machine	426
Printer Functions	428
Paper Feeder (500-sheet×2)	429
Large Capacity Feeder (1,500-sheet×2)	429
Side Feeder (3,000-sheet)	429
1,000-Sheet Finisher	430
4,000-Sheet Finisher	431
Punch Unit (For 1,000-Sheet/4,000-Sheet Finisher)	431
Mailbox	432
Folding Unit	432
Job Separator Tray	433
Banner Tray	433
Glossary	434

Match case Limit results 1 per page

10-23

Troubleshooting > Troubleshooting

Responding to Messages

If the touch panel or the computer displays any of these messages, follow the corresponding procedure.

NOTE

When contacting us, the serial number will be necessary. To check the serial number, refer to the following:

Display for Device Information

(page 2-16)

Message

Checkpoints

Corrective Actions

Reference

Page

Acceptable fold count

exceeded.

Is the acceptable number of

sheets exceeded?

Select [

Continue

] to print using

Fold per acceptable number of

sheets. Select [

Cancel

] to

cancel the job.

—

Acceptable staple

count exceeded.

When Auto Error Clear is set to [

], processing resumes automatically after a set amount of time

elapses. For details on Auto Error Clear, refer to the following:

Auto Error Clear

(page 8-50)

Is the acceptable number of

sheets exceeded?

Select [

Continue

] to print

without using Staple. Select

[

Cancel

] to cancel the job.

—

Access point was not

detected.

―

Check if the access point has

been set correctly.

―

Activation error.

―

Failed to activate the

application. Contact

administrator.

―

Expansion Authentication is

disabled. Turn the power switch

off and on. If the error exists,

contact administrator.

―

Add paper in cassette

Is the indicated cassette out of

paper?

Load paper.

Select the available paper.

Select [

Continue

] to print.

page 3-2

Are five or less envelopes

loaded in the cassette?

Pull the cassette and loosen the

paper length and width guides

slightly.

―

Add paper in

multipurpose tray.

Is the paper of the selected size

loaded in the multipurpose tray?

Load paper.

Select the available paper.

Select [

Continue

] to print.

page 5-2