Lexmark 6500 User Guide
Lexmark 6500 Manual
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- Lexmark 6500 | User Guide - Page 1
6500e User's Guide October 2014 Machine type(s): 4036 Model(s): 310 www.lexmark.com - Lexmark 6500 | User Guide - Page 2
Web Server 21 Additional printer setup 22 Installing a scanner communications card in the printer 22 Installing internal options in the scanner 26 Installing hardware options...41 Attaching cables...43 Verifying printer setup...44 Setting up the scanner software...45 Networking...46 Minimizing - Lexmark 6500 | User Guide - Page 3
the ADF to detect multiple paper feeds 73 Linking and unlinking trays...73 Paper and specialty media guidelines 75 Paper guidelines...75 Supported paper sizes, types, and weights 78 Printing...83 Printing a document...83 Printing from a flash drive...84 Printing on specialty media...86 Printing - Lexmark 6500 | User Guide - Page 4
Scanning 119 Scanning to an FTP address...119 Scanning to a computer or to a flash drive 121 Understanding the FTP options...123 Understanding the printer menus 126 Menus list...126 Supplies menu...127 Paper menu...127 Reports menu...141 Network/Ports menu...142 Security menu...155 Settings menu - Lexmark 6500 | User Guide - Page 5
Administrative support 228 Finding printer security Troubleshooting 244 The indicator light is blinking...244 Understanding the printer messages...244 Solving basic printer problems...262 Solving printing problems...263 Solving copy problems...266 Solving scanner problems...269 Solving fax problems - Lexmark 6500 | User Guide - Page 6
Contents 6 Embedded Web Server does not open 291 Contacting customer support...292 Notices...293 Product information...293 Edition notice...293 Power consumption...297 Index...309 - Lexmark 6500 | User Guide - Page 7
batteries according to the manufacturer's instructions and local regulations. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the - Lexmark 6500 | User Guide - Page 8
a high-capacity input tray, a duplex unit and an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. SAVE THESE INSTRUCTIONS. - Lexmark 6500 | User Guide - Page 9
Lexmark Accessibility Guide-This guide is available at http://support.lexmark.com. Windows or Mac Help-Open a printer software program or application, and then click Help. Click ? to view context‑sensitive information. Notes: • Help is automatically installed with the printer software. • The printer - Lexmark 6500 | User Guide - Page 10
about the printer 10 What are you looking for? The latest supplemental information, updates, and customer support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support Warranty information Find it here Lexmark support Web site- http://support.lexmark.com Note - Lexmark 6500 | User Guide - Page 11
an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. 1 23 4 5 87 6 1 Scanner exit tray 2 Automatic Document Feeder (ADF - Lexmark 6500 | User Guide - Page 12
Learning about the printer 12 5 Standard paper tray 6 Scanner glass 7 Keypad 8 Scanner control panel Understanding the ADF and scanner glass Automatic Document Feeder (ADF) Scanner glass Use the ADF - Lexmark 6500 | User Guide - Page 13
green, Sleep button is illuminated solid amber. The following actions wake the printer from Sleep mode: • Touching the screen or pressing any button • you insert a USB flash drive to send data or to save scanned images. For instructions on how to use the USB port, see "Printing from a flash drive" on - Lexmark 6500 | User Guide - Page 14
Transfer Protocol (FTP) menus. Status message bar • Show the current status such as Ready or Busy. • Show printer conditions such as Cartridge Low. • Show intervention messages so the scanner and printer can continue processing. Status/Supplies • Display a warning or error message whenever the - Lexmark 6500 | User Guide - Page 15
. If more than three jobs exist in a column, then an arrow appears enabling you to scroll through the jobs. Launch the Change Language pop‑up window that allows you to change the primary language of the scanner. Using the touch-screen buttons Note: Your screens and buttons may vary depending on - Lexmark 6500 | User Guide - Page 16
Understanding the home screen 16 Button Function Submit Submits changes made in the printer settings Sample Copy Prints a sample copy Right arrow Scrolls to the right Left arrow Scrolls to the left Home Returns to the home screen Right - Lexmark 6500 | User Guide - Page 17
Understanding the home screen 17 Button Cancel Function • Cancels an action or a selection • Exits a screen and lets you return to the previous screen without saving changes Reset Resets values on the screen Unselected radio button Indicates that an item is not selected Selected radio button - Lexmark 6500 | User Guide - Page 18
and active embedded applications. Some applications are supported only on some printer models. • There may be additional solutions and applications available for purchase. To learn more, go to www.lexmark.com or contact the place where you purchased the printer. Finding the IP address of the scanner - Lexmark 6500 | User Guide - Page 19
support.lexmark.com. Icon Description The application lets you capture a digital image of a hard‑copy document and route it to a shared network folder. You can define up to 30 unique folder destinations. Notes: • The printer home screen, and then follow the instructions on the scanner display. - Lexmark 6500 | User Guide - Page 20
about configuring and using My MFP, visit the Lexmark Web site at http://support.lexmark.com. Icon Description The application lets you customize with the network printer. The computer must have either Windows 8, Windows 7, or Windows Vista operating system installed. Remote Operator Panel - Lexmark 6500 | User Guide - Page 21
or Configuration. 2 Click Device Solutions > Solutions (eSF), or click Embedded Solutions. 3 From Installed Solutions, click the name of the application you want to configure. 4 Click Configure > Export. 5 Follow the instructions on the computer screen to save the configuration file, and then enter - Lexmark 6500 | User Guide - Page 22
it. • This task requires a screwdriver. CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any - Lexmark 6500 | User Guide - Page 23
Additional printer setup 23 2 Using a screwdriver, loosen the screws on the system board cover, but do not remove them. 3 Remove the system board cover. 1 2 - Lexmark 6500 | User Guide - Page 24
Additional printer setup 24 4 Unpack the scanner communications card, and then locate the scanner communications card connector. 1 2 1 Scanner communications card connector 2 Memory card connector Note: Avoid touching - Lexmark 6500 | User Guide - Page 25
Additional printer setup 25 6 Align the screws with the holes on the system board cover, and then reattach the system board cover. 2 1 7 Tighten the screws on the system board cover, and then close the system board access door. 1 2 - Lexmark 6500 | User Guide - Page 26
Additional printer setup 26 Installing internal options in the scanner Available internal options • Memory cards - flathead screwdriver. CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the scanner, then turn the - Lexmark 6500 | User Guide - Page 27
Additional printer setup 27 c Lock the scan bar. 3 Tape the scanner cover to secure it in place. Note: You may use a masking tape. 4 Remove the exit tray. 1 2 5 Turn the scanner upside down on a flat surface. 1 3 2 - Lexmark 6500 | User Guide - Page 28
system board cover. 8 Locate the appropriate connector. Warning-Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. - Lexmark 6500 | User Guide - Page 29
Additional printer setup 29 1 23 4 5 1 Firmware and flash memory card connectors 2 Lexmark Internal Solutions Port or scanner hard disk connector 3 Scanner hard disk* 4 Memory card connector 5 Fax modem* * The scanner is shipped with one hard disk and one fax modem installed on the - Lexmark 6500 | User Guide - Page 30
Additional printer setup 30 10 Attach all the screws to secure the system board cover. 11 While holding the scanner cover, turn the scanner right side up. 2 1 12 Reattach the exit tray. a Attach the tray at the rear hinge. b Push down the tray to secure it on the front hinge. - Lexmark 6500 | User Guide - Page 31
Additional printer setup 31 c Return the tray to its original position. Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Install an ISP for additional connectivity options. Note: This task requires a flathead screwdriver. - Lexmark 6500 | User Guide - Page 32
Additional printer setup 32 3 Thumbscrews 2 Using a thumbscrew, attach the plastic mounting bracket to the back of the ISP. 3 Access 4 Remove the scanner hard disk. Note: The hard disk must be removed first for an ISP to be installed. a Unplug the hard disk interface cable from the system board. - Lexmark 6500 | User Guide - Page 33
Additional printer setup 33 b Remove the screws that secure the hard disk. c Remove the hard disk by pulling it upward to unseat the standoffs. 5 Remove the metal cover from the ISP opening. - Lexmark 6500 | User Guide - Page 34
Additional printer setup 34 6 Install the ISP. a Install the ISP in the same location where the hard disk was located on the system board. b Push the ISP firmly until it snaps into place. Note: Make sure the screws of the ISP are accessible through the ISP opening. - Lexmark 6500 | User Guide - Page 35
Additional printer setup 35 7 Insert the plug of the ISP interface cable into the connector of the system board. 8 Remove the thumbscrews that attach the hard disk - Lexmark 6500 | User Guide - Page 36
Additional printer setup 36 10 Attach the small bracket to the hard disk. Notes: • Use the small bracket that was removed from the system board cage in step 9. • Use the - Lexmark 6500 | User Guide - Page 37
Additional printer setup 37 12 Insert the plug of the hard disk interface cable into the connector on the ISP. 13 Secure the hard disk to the system board cage. Note: Use the thumbscrews that were removed in step 9 to attach the hard disk to the system board cage. - Lexmark 6500 | User Guide - Page 38
Additional printer setup 38 14 Secure the ISP to the system board cage using the screws that came with the ISP kit. Note: The screws will pass through the clearance hole of the system board cage and attached to the bracket of the ISP. 15 Reattach the system board cover. Installing a flash memory - Lexmark 6500 | User Guide - Page 39
Additional printer setup 39 4 Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. 5 Reattach the system board cover. Installing a memory card CAUTION-SHOCK HAZARD: If - Lexmark 6500 | User Guide - Page 40
Additional printer setup 40 3 On the system board, open the memory card connector latches. 4 Align the notches on the memory card to the ridges on the connector. 2 1 1 Notch 2 Ridge - Lexmark 6500 | User Guide - Page 41
, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any options you have purchased in the following order: CAUTION - Lexmark 6500 | User Guide - Page 42
drawers. A drawer consists of a tray and a support unit. All drawers are installed the same way. CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord - Lexmark 6500 | User Guide - Page 43
set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. Connect the printer to the scanner using the Ethernet cable. Be sure to match the following: • The USB symbol on the cable with the USB symbol on the - Lexmark 6500 | User Guide - Page 44
malfunction can occur. 2 Ethernet port for network connection 3 Ethernet port for printer connection Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page - Lexmark 6500 | User Guide - Page 45
be malfunctioning. Consult a system support person for a solution, and then print another network setup page. Setting up the scanner software Installing the scanner 1 Obtain a copy of the software installer package. 2 Run the installer, and then follow the instructions on the computer screen. 3 For - Lexmark 6500 | User Guide - Page 46
1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies. 2 Navigate to the list of hardware options, and then add any installed options. 3 Apply the changes. Networking Note: A Service Set Identifier (SSID) is a name assigned to a wireless network - Lexmark 6500 | User Guide - Page 47
or consult your system support person. Installing the scanner on a wireless network (Windows) Before installing the scanner on a wireless network, make sure: • Your wireless network is set up and is working properly. • The computer and the printer - Lexmark 6500 | User Guide - Page 48
scanner, and then to a properly grounded electrical outlet. 1 1 2 2 3 Turn on the printer and the scanner. Note: Make sure the scanner, the printer, and the computer are fully on and ready. Warning-Potential Damage: Do not connect the USB cable until instructed to do so on the computer screen. - Lexmark 6500 | User Guide - Page 49
Additional printer setup 49 4 Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your scanner. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your scanner > select your operating system - Lexmark 6500 | User Guide - Page 50
Additional printer setup 50 Note: After the scanner is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly. 10 Follow the instructions on the computer screen. Installing the scanner on a wireless network (Macintosh) Prepare to configure the - Lexmark 6500 | User Guide - Page 51
. 5 Under COLLECTIONS, select Bonjour or Rendezvous, and then double‑click the device name. Note: The application referred to as Rendezvous in Mac OS X version 10.2 is now called Bonjour by Apple Inc. 6 From the Embedded Web Server, navigate to the location of the wireless settings information - Lexmark 6500 | User Guide - Page 52
queue in the Print Center or Printer Setup Utility. 1 Install a printer driver file on the computer: a Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to - Lexmark 6500 | User Guide - Page 53
Additional printer setup 53 • This feature is supported only in Mac OS X version 10.5 or earlier. In Mac OS X version 10.5 1 From the Apple menu, navigate to: System Preferences > Print & Fax 2 Click +, and then navigate to: AppleTalk > select the device from the list > Add In Mac OS X version 10 - Lexmark 6500 | User Guide - Page 54
the serial port settings, and then adjust the settings, if necessary. c Save the settings. 2 From your computer, open the printers folder, and then select your printer. 3 Open the printer properties, and then select the COM port from the list. 4 Set the COM port parameters in Device Manager. Use the - Lexmark 6500 | User Guide - Page 55
If your printer model supports two‑sided printing, then you can control whether print appears on one or two sides of the paper. Notes: • Two-sided printing is the default setting in the print driver. • For a complete list of supported products and countries, go to http://support.lexmark.com. Place - Lexmark 6500 | User Guide - Page 56
browser. If you do not know the IP address or host name of the printer, then you can: • View the information on the scanner control panel home default settings for all settings associated with Eco‑Mode. This setting supports the performance specifications of your scanner. Energy Reduce energy use, - Lexmark 6500 | User Guide - Page 57
arrows next to Sleep Mode to select the number of minutes you want the printer to wait before it enters Sleep Mode. 3 Touch Submit. Adjusting the brightness of the display To save energy, or if you have trouble reading your display, then adjust the brightness of the display. Available settings range - Lexmark 6500 | User Guide - Page 58
you want to recycle, and then select your country or region from the list. 3 Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in the Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to - Lexmark 6500 | User Guide - Page 59
environmental impact 59 To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: 1 Go to www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your country - Lexmark 6500 | User Guide - Page 60
tray out. Note: Do not remove trays while a job prints or while Busy appears on the display. Doing so may cause a jam. 2 Squeeze the width guide tab, and then slide the guide to the correct position for the paper size being loaded. 1 2 - Lexmark 6500 | User Guide - Page 61
the size indicators on the bottom of the tray to help position the guides. • For standard paper sizes, lock the length guide. 4 Flex the sheets back and forth to loosen them. Do not the trays if an optional StapleSmartTM II Finisher is installed. Without an optional StapleSmart II Finisher With an - Lexmark 6500 | User Guide - Page 62
below the maximum fill line located on the edge of the paper tray. 6 If necessary, then adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide. 7 Insert the tray. 8 From the home screen, verify the paper size and paper type for the tray based - Lexmark 6500 | User Guide - Page 63
Loading paper and specialty media 63 Loading the 2000‑sheet tray 1 Pull the tray out. 2 Pull up and slide the width guide to the correct position for the paper size being loaded. 3 Unlock the length guide. - Lexmark 6500 | User Guide - Page 64
and specialty media 64 4 Push the length guide release latch to raise the length guide, slide the guide to the correct position for the paper size being loaded, and then lock the guide. 5 Flex the sheets back and forth differently in the trays if an optional StapleSmart II Finisher is installed. - Lexmark 6500 | User Guide - Page 65
LETTERHEAD LETTERHEAD Loading paper and specialty media 65 Without an optional StapleSmart II Finisher With an optional StapleSmart II Finisher LETTERHEAD Single‑sided printing LETTERHEAD Single‑sided printing Duplex (two‑sided) printing Duplex (two‑sided) printing Note: Make sure the - Lexmark 6500 | User Guide - Page 66
Loading paper and specialty media 66 7 Insert the tray. Loading the multipurpose feeder 1 Press the release latch, and then pull down the multipurpose feeder door. 2 1 - Lexmark 6500 | User Guide - Page 67
Loading paper and specialty media 67 2 Pull the extension until it is fully extended. 3 Squeeze and slide the width guide to the far right. 4 Flex the sheets of paper or specialty media back and forth to loosen them. Do not fold or crease them. Straighten - Lexmark 6500 | User Guide - Page 68
as shown on the tray. Warning-Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. 6 Adjust the width guide to lightly touch the edge of the paper stack. Make sure the paper fits loosely - Lexmark 6500 | User Guide - Page 69
: • Short envelopes-Fully close the envelope support. • Medium‑length envelopes-Extend the envelope support to the middle position. • Long envelopes-Fully extend the envelope support. 2 Lift the envelope weight back toward the printer. 3 Slide the width guide to the right. 4 Flex the envelopes - Lexmark 6500 | User Guide - Page 70
Loading paper and specialty media 70 Note: Do not exceed the maximum stack height by forcing envelope under the stack height limiter. 6 Adjust the width guide to lightly touch the edge of the envelope stack. 7 Lower the envelope weight to touch the envelope stack. 8 From the home screen, set the - Lexmark 6500 | User Guide - Page 71
, short‑edge first into the ADF. Note: Make sure the last edge of the business card is aligned with the A8 mark on the ADF guide. Setting the paper size and type Setting the paper size and type for difficult media Setting the paper size and type allows the user to - Lexmark 6500 | User Guide - Page 72
the printer The Paper Size setting is automatically sensed according to the position of the paper guides in each tray except the multipurpose feeder. The Paper Size setting for the multipurpose feeder must be set manually from the Paper Size menu. The Paper Type setting must be set manually - Lexmark 6500 | User Guide - Page 73
smallest supported Universal size printer automatically senses the Paper Size setting according to the position of the paper guides printer can sense A4, A5, JIS B5, Letter, Legal, Executive, and Universal paper sizes. The multipurpose feeder and trays using other paper sizes can be linked manually - Lexmark 6500 | User Guide - Page 74
size to automatically change the Paper Size setting for a tray. Paper Size settings for the multipurpose feeder are not automatic; they must be set manually from the Paper Size menu. Warning-Potential Damage: Do not assign a Paper Type name that does not accurately describe the type of paper loaded - Lexmark 6500 | User Guide - Page 75
on the computer or on the printer control panel. • The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com. Paper guidelines Paper - Lexmark 6500 | User Guide - Page 76
feeding problems helps ensure trouble‑free printing inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks Lexmark supports the use of recycled paper produced specifically for use in laser (electrophotographic) printers - Lexmark 6500 | User Guide - Page 77
to de-ink and deal paper. Thus, Lexmark seeks to educate printer fuser • Preprinted papers that require a registration (the precise location on the page) greater than ± 2.3 mm (± 0.9 in.), such as optical character recognition (OCR) forms. In some cases, registration can be adjusted with a software - Lexmark 6500 | User Guide - Page 78
or documents For more information about Lexmark, visit www.lexmark.com. General sustainability-related information 182 x 257 mm (7.2 x 10.1 in.) Letter 2 216 x 279 mm (8.5 x 11 in.) 1 Paper size is supported if printer is set to Metric. 2.Paper size is supported if printer is set to US. ADF - - Lexmark 6500 | User Guide - Page 79
2 184 x 267 mm (7.3 x 10.5 in.) JIS B4 257 x 364 mm (10.12 x 14.33 in.) A3 297 supported if printer is set to US. ADF - Automatic 2 2 1 X ADF - Mixed sizes 2 X 1 1 2 X 2 2 X Scanner glass X X X X X X Printer Paper size 250‑ or 550‑sheet trays 2000‑sheet tray MP feeder Manual Paper Manual - Lexmark 6500 | User Guide - Page 80
trays 2000‑sheet tray MP feeder Manual Paper Manual Envelope Duplex unit JIS B5 X X 182 x 257 mm (7.2 x 10.1 in.) Letter X 216 Envelope X X X X (Monarch) 98 x 191 mm (3.9 x 7.5 in.) * To support duplexing, the Universal media length must be between 7.17 inches (182.1 mm) and 14.17 - Lexmark 6500 | User Guide - Page 81
sheet trays 2000‑sheet tray MP feeder Manual Paper Manual Envelope Duplex unit 9 Envelope X X X X 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope X X X X 105 x inches (215.9 mm). Supported paper types and weights The printer engine supports 60-176 g/m2 (16-47 lb) paper weights. The - Lexmark 6500 | User Guide - Page 82
X Duplex Envelopes X X X X Labels * X • Paper • Vinyl Transparencies X * Printing labels requires a special label fuser cleaner which is included with the special cartridge required for label applications. Note: The ADF and scanner glass accept any media type supported by the printer. - Lexmark 6500 | User Guide - Page 83
Type and Paper Size to match the loaded paper. 2 Send the print job: For Windows users a With a document open, click File > Print. b Click Properties, Preferences, For the list of supported mobile devices and to download a compatible mobile printing application, visit http://lexmark.com/mobile. Note - Lexmark 6500 | User Guide - Page 84
Printing 84 Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, enter the file password from the scanner control panel. • You cannot print files for which you do not have printing permissions. 1 Insert a flash drive into the USB port. Notes: • - Lexmark 6500 | User Guide - Page 85
flash drive in the scanner after leaving the initial USB menu screen, then you can still print files from the flash drive as held jobs. Supported flash drives and file types Flash drive • Lexar JumpDrive 2.0 Pro (256MB, 512MB, or 1GB sizes) • SanDisk Cruzer Mini (256MB, 512MB, or 1GB sizes) Notes - Lexmark 6500 | User Guide - Page 86
) in weight. • To prevent print quality problems, avoid getting fingerprints on the transparencies. • Before recommend Lexmark part number 12A5010 for A4‑size transparencies and Lexmark part . • Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to ensure - Lexmark 6500 | User Guide - Page 87
cartridge required for label applications. For more information, see "Ordering supplies" on page 219. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark contaminates the printer and could void the - Lexmark 6500 | User Guide - Page 88
affect the print quality and cause jams or other paper handling problems. • Check with the manufacturer or vendor to ensure the card the numbers 0-9. Verify lets you print one copy of a print job while the printer holds the remaining copies. It allows you to examine if the first copy is - Lexmark 6500 | User Guide - Page 89
Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you choose to delete them. For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Print and Hold. 4 Select - Lexmark 6500 | User Guide - Page 90
, navigate to: > Reports > Print Directory Printing print quality test pages Print the print quality test pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down 2ABC and 6MNO while turning the printer on. 3 Release the buttons when the screen with the progress bar appears. The - Lexmark 6500 | User Guide - Page 91
1 From the Apple menu, navigate to either of the following: • System Preferences > Print & Scan > select your printer > Open Print Queue • System Preferences > Print & Fax > select your printer > Open Print Queue 2 From the printer window, select the print job you want to cancel, and then delete it. - Lexmark 6500 | User Guide - Page 92
as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the control panel, touch Copy > Copy It. Copying using the ADF or scanner glass 1 Load an original document into the ADF tray or on - Lexmark 6500 | User Guide - Page 93
Copying 93 Copying photos 1 Place a photo on the scanner glass. 2 From the home screen, navigate to: Copy > Content > Photo > 3 From the Content Source menu, select the setting that best matches the original photo. 4 Touch > Copy It. Copying on transparencies or letterhead 1 Load an original - Lexmark 6500 | User Guide - Page 94
, touch Copy. 3 From the Scale area, touch or to decrease or increase the value by 1%. Touching "Copy to" or "Copy from" after setting Scale manually changes the scale value back to Auto. Note: Auto is the factory default setting. This automatically adjusts the scan image of the original document to - Lexmark 6500 | User Guide - Page 95
Copying 95 Adjusting copy quality 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: Copy > Content > specify the content type of the document > 3 Specify the content source of the document, and then touch > Copy It. Collating copies If - Lexmark 6500 | User Guide - Page 96
on the header or footer you selected, and then touch Done. 4 Touch , and then press . Canceling a copy job while pages are being printed 1 From the printer control panel, touch Cancel Job or press on the keypad. 2 Touch the job you want to cancel, and then touch Delete Selected Jobs. Note: If - Lexmark 6500 | User Guide - Page 97
sizes with the same width, touch Mixed Sizes. • To set the printer to automatically detect the size of the original document, touch Auto Size Sense copying. • To decrease or increase the value by 1%, touch or on the printer control panel. To make a continuous decrease or increase in value, hold the - Lexmark 6500 | User Guide - Page 98
Copying 98 Save As Shortcut This option lets you save the current settings by assigning a shortcut name. Note: Selecting this option automatically assigns the next available shortcut number. Using the advanced options These options, among other things, allow you to customize the advanced imaging - Lexmark 6500 | User Guide - Page 99
E-mailing 99 E-mailing Automatic Document Feeder (ADF) Scanner glass • Use the ADF for multiple‑page documents. • Load letter- and A4- size documents into the ADF facedown, long edge first. • Load legal- and A3- size documents into the ADF facedown, short edge first. • Use the scanner glass for - Lexmark 6500 | User Guide - Page 100
E-mailing 100 3 Fill in the fields with the appropriate information. 4 Click Submit. Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server 1 Type the scanner IP address or host name in the address field of your Web browser. If you do not know the IP address or host - Lexmark 6500 | User Guide - Page 101
magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 Press , enter the shortcut number using the keypad, and then touch . To enter additional recipients, touch Next address, and then enter the address - Lexmark 6500 | User Guide - Page 102
ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: E-mail > Recipient(s) > type the e‑mail address > Done 4 Touch Subject, then type the e‑mail subject, and then touch - Lexmark 6500 | User Guide - Page 103
E-mailing 103 Message This option lets you type a message that will be sent with your scanned attachment. File Name This option lets you customize the attachment file name. Original Size This option lets you set the paper size of the documents you are going to e‑mail. When Original Size is set to - Lexmark 6500 | User Guide - Page 104
E-mailing 104 Page Setup This option lets you change the following settings: • Sides (Duplex)-This specifies if the original document is printed on only one side or on both sides of the paper. This also identifies what needs to be scanned for inclusion in the e-mail. • Orientation-This specifies - Lexmark 6500 | User Guide - Page 105
Faxing 105 Faxing Automatic Document Feeder (ADF) Scanner glass • Use the ADF for multiple‑page documents. • Load letter- and A4- size documents into the ADF facedown, long edge first. • Load legal- and A3- size documents into the ADF facedown, short edge first. • Use the scanner glass for - Lexmark 6500 | User Guide - Page 106
time or if the scanner has been off for an extended time, a series of start‑up screens appear. If the scanner has fax capabilities, then faxes. 2 Touch Submit. 3 When Fax Number or Station Number appears, enter the printer fax number. 4 Touch Submit. Using the Embedded Web Server for fax setup 1 - Lexmark 6500 | User Guide - Page 107
scanner LINE port . 2 Connect the other end of the telephone cable to an active analog telephone wall jack. Connecting to a DSL service If you subscribe to a DSL service, then contact the DSL provider to obtain a DSL filter and telephone cord, and then follow these steps to connect the equipment - Lexmark 6500 | User Guide - Page 108
telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls. If you subscribe to a distinctive ring service, then follow these steps to connect the equipment: 1 Connect one end of the telephone cable that came with the scanner to the scanner - Lexmark 6500 | User Guide - Page 109
a telephone line adapter is included in the box. Use this adapter to connect an answering machine, telephone, or other telecommunications equipment to the printer. 1 Connect one end of the telephone cable that came with the scanner to the scanner LINE port 2 Connect the other end of the telephone - Lexmark 6500 | User Guide - Page 110
disable it to load the Web page correctly. 2 Click Settings > Security > Set Date and Time. 3 In the Manually Set Date & Time field, enter the current date and time. 4 Click Submit. Note: It is recommended to use . If you do not have an ID and password, then get one from your system support person. - Lexmark 6500 | User Guide - Page 111
as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Fax. 4 Enter the fax number or a shortcut using the touch screen or keypad. To add recipients, touch Next Number and - Lexmark 6500 | User Guide - Page 112
the appropriate information. 7 Click OK. Notes: • The Fax option is available for use only with the PostScript driver or the Universal Fax Driver. For information on installing these drivers, see the Software and Documentation CD. • The Fax option must be configured and enabled in the PostScript - Lexmark 6500 | User Guide - Page 113
the address book feature is not enabled, then contact your system support person. 1 Load an original document facedown into the ADF or on glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the home screen, navigate to: Fax > > Browse shortcuts 4 Using the - Lexmark 6500 | User Guide - Page 114
as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the home screen, navigate to: Fax > enter the fax number > Options 4 From the Resolution area, touch the arrows to change to the resolution - Lexmark 6500 | User Guide - Page 115
then faxed at the scheduled time. Viewing a fax log 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP - Lexmark 6500 | User Guide - Page 116
Faxing 116 Canceling a fax after the original documents have been scanned to memory 1 On the home screen, touch Cancel Jobs. The Cancel Jobs screen appears. 2 Touch the job or jobs you want to cancel. Only three jobs appear on the screen; touch the down arrow until the job you want appears, and - Lexmark 6500 | User Guide - Page 117
faxes This option lets you hold received faxes from printing until they are released. Held faxes can be released manually or at a scheduled day or time. 1 Open a Web browser, and then type the scanner IP site, or LDSS. 1 Open a Web browser, and then type the printer IP address in the address field. - Lexmark 6500 | User Guide - Page 118
Faxing 118 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy - Lexmark 6500 | User Guide - Page 119
Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated . If you do not have an ID and password, then contact your system support person. - Lexmark 6500 | User Guide - Page 120
. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the scanner control panel, navigate to: FTP > FTP > type the FTP address > Done > Send It Scanning to an FTP address using a shortcut number - Lexmark 6500 | User Guide - Page 121
glass. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: FTP > FTP > 4 Search for the FTP flash drive. The computer does not have to be directly connected to the printer for you to receive Scan to PC images. You can scan the document - Lexmark 6500 | User Guide - Page 122
ready to scan your documents. 7 Review the instructions on the Scan Profile screen. a Load an are loading a document into the ADF, then adjust the paper guides. 3 Insert the flash drive into the USB port on the Center features The Scan Center software lets you modify scan settings and select where - Lexmark 6500 | User Guide - Page 123
://support.lexmark.com. 1 Set up a scan‑to‑PC profile: a Launch the ScanBack Utility. b Select the scanner you want to use. If no scanners are listed, then contact your system support person to obtain a list, or click Setup to manually search for an IP address or host name. c Follow the instructions - Lexmark 6500 | User Guide - Page 124
Scanning 124 Original Size This option lets you set the paper size of the documents you are going to scan. When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes (letter‑ and legal‑size pages). Send As This option lets you set the output type - Lexmark 6500 | User Guide - Page 125
Scanning 125 Using the advanced options These options, among other things, allow you to customize the advanced imaging settings, combine multiple jobs into one, and clean the edges of the document. - Lexmark 6500 | User Guide - Page 126
E-mail Guide Fax Guide FTP Guide Print Defects Guide Information Guide Fax Shortcuts E-mail Shortcuts FTP Shortcuts Copy Shortcuts Profile Shortcuts 1 Depending on the printer setup, this menu appears as Standard Network or Network [x]. 2 This menu appears only when one or more DLEs are installed - Lexmark 6500 | User Guide - Page 127
printer menus Supplies menu Menu item Replace Supply Separator Pad Pick Roller Separator Pad OK Replace Pick Roller OK Replace Paper menu Default Source menu Menu item Default Source Tray [x] MP Feeder Envelope Feeder Manual Paper Manual only appears if an envelope feeder is supported and installed. - Lexmark 6500 | User Guide - Page 128
Understanding the printer menus 128 Paper Size/Type menu Use To Tray [x] Size Letter Legal Executive Oficio (México) Folio Statement , a user‑defined name appears instead of Custom Type [x]. • Use this menu to configure automatic tray linking. Note: Only installed trays are listed in this menu. - Lexmark 6500 | User Guide - Page 129
Understanding the printer menus 129 Use To MP Feeder Size Letter Legal Executive Oficio (México) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other MP Feeder Type to appear as a menu. Note: Only installed trays are listed in this menu. - Lexmark 6500 | User Guide - Page 130
the printer menus 130 Use To Envelope Feeder Size 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope 7 3/4 Envelope 9 Envelope Specify the size of the envelope being loaded in the envelope feeder. Note: This menu appears only when a supported envelope feeder is installed. Envelope - Lexmark 6500 | User Guide - Page 131
manually loaded. Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the international factory default setting. Manual Only installed trays are listed in this menu. Configure MP menu Menu item Configure MP Cassette Manual First Description Determines when the printer selects - Lexmark 6500 | User Guide - Page 132
Understanding the printer menus 132 Envelope Enhance The envelope conditioner significantly reduces the wrinkling of some is the factory default setting. • Settings appear only if card stock is supported. Specifies the relative texture of the transparencies loaded in a specific tray Note: Normal - Lexmark 6500 | User Guide - Page 133
Understanding the printer menus 133 Menu item Recycled Texture Normal Rough Smooth Labels Texture Normal Rough Smooth Vinyl Labels Texture Normal Rough Smooth Bond Texture Rough Smooth Normal - Lexmark 6500 | User Guide - Page 134
Understanding the printer menus 134 Menu item Rough/Cotton Texture Rough Custom [x] Texture Notes: • Normal is the factory default setting. • Settings appear only if card stock is supported. Specify the relative weight of the transparencies loaded. Note: Normal is the factory default setting. - Lexmark 6500 | User Guide - Page 135
the printer menus default setting. • Settings appear only if the custom type is supported. Paper Loading menu Menu item Description Card Stock Loading Duplex Off factory default setting. Note: Duplex sets the printer default to 2‑sided printing for every print job unless 1‑sided printing - Lexmark 6500 | User Guide - Page 136
Understanding the printer menus 136 Menu item Description Labels Loading Duplex Off default setting. • Custom Loading is available only if the custom type is supported. Note: Duplex sets the printer default to 2‑sided printing for every print job unless 1‑sided printing is selected from - Lexmark 6500 | User Guide - Page 137
Understanding the printer menus Custom Types menu Menu item Custom Type [x] Paper Card MarkVisionTM Professional Notes: • Paper is the factory default setting. • The custom media type must be supported by the selected tray or multipurpose feeder in order to print from that source. Specifies a paper - Lexmark 6500 | User Guide - Page 138
per side Off On To Specify a custom scan size name, scan sizes, and options. The custom scan size name replaces Custom Scan Size [x] in the printer menus. Notes: • The default custom scan size is empty. • An empty Scan Size Name value appears on the panel as Custom Scan Size 4-6. • Custom Scan - Lexmark 6500 | User Guide - Page 139
the printer menus 139 Universal Setup menu These menus are used to specify the height, width, and feed direction of the Universal Paper Size. The Universal Paper Size is a user‑defined paper size setting. It is listed with the other paper size settings and includes similar options, such as support - Lexmark 6500 | User Guide - Page 140
Understanding the printer menus Menu item Configure Bins Mailbox Link Mail Overflow bin list. • [x] can be any number between 1 and 10 if the appropriate optional exit bins are installed. Selects an exit bin for each supported paper type Available selections for each type are: Disabled Standard Bin - Lexmark 6500 | User Guide - Page 141
the network connection, and other information Prints a report containing printer statistics such as supply information and details about printed pages This menu appears only when there is more than one network option installed. • This menu appears only in network scanners or scanners connected to - Lexmark 6500 | User Guide - Page 142
the printer menus 142 Menu item Print Directory Asset Report Description Prints a list of all the resources stored on an optional flash memory card or scanner hard disk Notes: • Job Buffer Size must be set to 100%. • Make sure the optional flash memory or scanner hard disk is installed correctly - Lexmark 6500 | User Guide - Page 143
printer menus 143 Menu item NPA Mode Auto Off Network Buffer Auto 3KB to [maximum size allowed] Job Buffering Off On Auto Mac the scanner hard disk before printing. This menu only appears if a formatted disk is installed. Notes: • Off is the factory default setting. • On buffers print jobs on the - Lexmark 6500 | User Guide - Page 144
Network Setup or Network Setup > Reports or Network Reports Menu item Description Print Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address Network Card menu This menu is available from the Network/Ports menu: Network/Ports > Standard - Lexmark 6500 | User Guide - Page 145
the printer menus 145 Menu item Job Timeout 0, 10- Lets you view or change the current TCP/IP address Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP. Lets you view or change the current TCP - Lexmark 6500 | User Guide - Page 146
/Ports > Standard Network or Network [x] > Standard Network Setup or Network [x] Setup > IPv6 Note: This menu is available only for network models or printers attached to print servers. Menu item Enable IPv6 On Off Auto Configuration On Off Set Hostname View Address View Router Address Description - Lexmark 6500 | User Guide - Page 147
View Signal Quality View Security Mode Description Lets you connect the printer to a wireless network by pressing buttons on both the scanner and is the factory default setting. Lets you select an available network for the printer to use Lets you view the quality of the wireless connection Lets you - Lexmark 6500 | User Guide - Page 148
Understanding the printer menus 148 Menu item Description Activate Yes No Activates AppleTalk support Note: Yes is the factory uses PCL emulation if the PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if the PCL SmartSwitch is set to Off. Sets - Lexmark 6500 | User Guide - Page 149
Understanding the printer menus 149 Menu item Description USB Buffer Auto 3KB to [ panel and then exiting the menus causes the scanner to restart. The menu selection is then updated. Mac Binary PS Auto On Off Sets the scanner to process Macintosh binary PostScript print jobs Notes: • Auto - Lexmark 6500 | User Guide - Page 150
Understanding the printer menus 150 Parallel [x] menu Menu item Description PCL SmartSwitch On Off Sets the scanner to automatically switch to PCL emulation when a print job received through a - Lexmark 6500 | User Guide - Page 151
printer menus 151 Menu item Job Buffering Off On Auto Advanced Status On Off Protocol Fastbytes Standard Honor Init Off On Parallel Mode 2 On Off Mac setting. • Standard tries to resolve parallel port communication problems. Determines if the scanner honors hardware initialization requests from - Lexmark 6500 | User Guide - Page 152
to Off, the scanner does not examine incoming data. The scanner uses PostScript emulation if PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off. Sets the scanner to automatically switch to PS emulation when a print job - Lexmark 6500 | User Guide - Page 153
Understanding the printer menus 153 Menu item Serial Buffer Auto 3KB to [maximum exiting the menus causes the scanner to restart. The menu selection is then updated. Selects the hardware and software handshaking settings for the serial port Notes: • DTR is the factory default setting. • DTR/DSR is - Lexmark 6500 | User Guide - Page 154
Understanding the printer menus 154 Menu item Baud 9600 19200 38400 57600 115200 138200 172800 230400 345600 1200 2400 4800 Data Bits 8 7 Parity None Ignore Even mail Note: 30 seconds is the factory default setting. Specifies a reply address of up to 128 characters in the e-mail sent by the printer - Lexmark 6500 | User Guide - Page 155
User ID & Password Use Session E‑mail address & Password Prompt User Device Userid Device Password Kerberos 5 Realm NTLM Domain Description Sets the printer to use SSL for increased security when connecting to the SMTP server Notes: • Disabled is the factory default setting. • When the Negotiate - Lexmark 6500 | User Guide - Page 156
Understanding the printer menus 156 Miscellaneous Security Settings menu Menu item Login failures" specifies the number of failed login attempts before users are locked out. Settings range from 1-10. 3 attempts is the factory default setting. • "Failure time frame" specifies the time frame during - Lexmark 6500 | User Guide - Page 157
Understanding the printer menus 157 Confidential Print menu Menu item Max Invalid PIN Off 2-10 Confidential Job Expiration Off 1 hour 4 . • This menu appears only when a formatted, non-defective scanner hard disk is installed. • Once the limit is reached, the print job for that user name and that - Lexmark 6500 | User Guide - Page 158
Understanding the printer menus 158 Use Wiping Mode Off Auto Manual Automatic Method Single pass Multi‑pass Manual Method Single information should be erased using only the Multiple pass method. Specify a method for manual disk wiping. Note: Single pass is the factory default setting. Specify a - Lexmark 6500 | User Guide - Page 159
Understanding the printer menus 159 Menu item Description Configure Log Specifies whether and how audit logs are created Enable Audit No Yes Enable Remote Syslog No Yes Remote - Lexmark 6500 | User Guide - Page 160
Understanding the printer menus 160 Set Date and Time menu Menu item Current Date and Time Manually Set Date and Time [input Enable Authentication Off On Description Lets you view the current date and time settings for the printer Note: Date/Time is set in YYYY-MM-DD HH:MM:SS format. Note: GMT - Lexmark 6500 | User Guide - Page 161
Understanding the printer menus Settings menu General Settings menu Use Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce - Lexmark 6500 | User Guide - Page 162
setting. This supports the performance specifications for your printer. • On configures the printer to produce as little noise as possible. This is best suited for printing text and line art. • For optimal printing of color‑rich documents, set Quiet Mode to Off. • Selecting Photo from the driver may - Lexmark 6500 | User Guide - Page 163
selection in the initial setup wizard. Specify a valid port range for printers behind a port blocking firewall. Note: 9751:12000 is the factory options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text [x] Model Name Notes: • IP Address - Lexmark 6500 | User Guide - Page 164
Understanding the printer menus Use Displayed Information (continued) Paper Jam Load Paper Service Errors Home screen 100 164 To Customize the displayed information for Paper Jam, Load Paper, and Service Errors. Select from the following options: Display No Yes Message to Display Default - Lexmark 6500 | User Guide - Page 165
Understanding the printer menus Use One Page Copy Off On Output Lighting Normal/Standby Mode Off Dim Bright Audio Feedback Button Feedback On Off Volume 1-10 Tactile Touchscreen Feedback On Off Show Bookmarks Yes No Allow Background Removal On Off Allow Custom Job Scans On Off Scanner Jam Recovery - Lexmark 6500 | User Guide - Page 166
for Alarm Control. This sounds three quick beeps. • Off is the factory default setting for Cartridge Alarm. • Continuous repeats three beeps every 10 seconds. Set the amount of time in minutes before the scanner and printer enter a lower power state. Note: 15 is the factory default setting. Set the - Lexmark 6500 | User Guide - Page 167
require unavailable resources. Notes: • 30 is the factory default setting. • This menu appears only when a scanner hard disk is installed. Let the printer automatically continue printing from certain offline situations when these are not resolved within the specified time period. Note: Disabled is - Lexmark 6500 | User Guide - Page 168
Understanding the printer menus Use Factory Defaults Do Not Restore Restore Now Export Compressed Log Files Export Copy Settings menu Use Content Type Text/Photo Photo Text Graphics - Lexmark 6500 | User Guide - Page 169
the printer menus 4 x 6 in. ID Card Copy To Source Tray [x] Auto Size Match Manual Feeder Transparency Separators On Off 169 To Stack the pages of a print job in default setting. • This menu appears only when a finisher is installed. Specify the size of the original document. Note: Letter is the - Lexmark 6500 | User Guide - Page 170
Understanding the printer menus Use Separator Sheets Off Between Copies Between Jobs Between Pages Separator Sheet Source Tray [x] Manual Feeder Darkness 1-9 setting. • This menu appears only when at least one optional bin is installed. Specify the number of copies for the copy job. Note: 1 is the - Lexmark 6500 | User Guide - Page 171
Understanding the printer menus Use Custom Job scanning Off On Allow Save as Notes: • Off is the factory default setting. • This menu appears only when a scanner hard disk is installed. Save custom copy settings as shortcuts. Note: On is the factory default setting. Adjust the amount of background - Lexmark 6500 | User Guide - Page 172
the number assigned to the fax. Specify how the fax is identified. Note: Station Name is the factory default setting. Set the printer to fax manually. This requires a line splitter and a telephone handset. Notes: • Off is the factory default setting. • Use a regular telephone to answer an incoming - Lexmark 6500 | User Guide - Page 173
Understanding the printer menus 173 Use Caller ID On Off Alternate Fax number masking Off From left From right Enable Line Connected Detection On Off Enable Extension In Use Support On Off Digits to mask 0-58 To Specify the type of caller ID being used. Note: This menu appears only when the - Lexmark 6500 | User Guide - Page 174
Understanding the printer menus 174 Fax Cover Use Fax Cover Page Off by default On by default Never use Always use Include To field Off On Include From - Lexmark 6500 | User Guide - Page 175
Understanding the printer menus 175 Use Original Size Letter Legal Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 - Lexmark 6500 | User Guide - Page 176
or disable Error Correction Mode for fax jobs. Note: Yes is the factory default setting. Fax files that are scanned at the printer. Note: On is the factory default setting. Allow the print driver to send fax jobs. Note: Yes is the factory default setting. Save fax numbers as shortcuts in the - Lexmark 6500 | User Guide - Page 177
Understanding the printer menus 177 Use Max Speed 2400 4800 9600 14400 33600 Custom Job scanning Off On Scan Preview Off On Background Removal ‑4 to 4 Color Balance Cyan - - Lexmark 6500 | User Guide - Page 178
Job Waiting None Toner Toner and Supplies Rings to Answer 1-25 Auto Reduction On Off Paper Source Auto Tray [x] Multi‑Purpose Feeder To Allow the printer to receive fax jobs. Note: On is the factory default setting. Display the number sending the incoming fax job. Note: On is the default factory - Lexmark 6500 | User Guide - Page 179
the printer menus 179 Use Sides (Duplex) Off On Separator Sheets Off Before Job After Job Separator Sheet Source Tray [x] Manual Feeder for incoming fax jobs. Note: Off is the factory default setting. Enable the printer to include separator sheets for incoming fax jobs. Note: Off is the factory - Lexmark 6500 | User Guide - Page 180
Understanding the printer menus 180 Use Holding Faxes Held Fax Mode Off Always On Manual Scheduled Staple Off 1 staple Enable Note: Off is the factory default setting. Specify whether prints are stapled. Enable the printer to receive fax in color and print it in grayscale. Note: On is the factory - Lexmark 6500 | User Guide - Page 181
: High is the factory default setting. Enable or disable the ringer volume. Note: On is the factory default setting. To Specify ring patterns when the printer is answering calls. Note: All Rings is the factory default setting. Fax Mode (Fax Server Setup) menu Fax Server mode sends the fax job to - Lexmark 6500 | User Guide - Page 182
Understanding the printer menus 182 Menu item Content Type Text/Photo Photo Text Graphics Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other - Lexmark 6500 | User Guide - Page 183
Understanding the printer menus 183 Menu item Original Size Letter Legal Executive Tabloid Folio Statement Oficio (México) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS - Lexmark 6500 | User Guide - Page 184
Understanding the printer menus 184 E‑mail Settings menu Menu item E‑mail Server Setup Subject Message File Name E‑mail Server Setup Send me a copy Never appears On by default - Lexmark 6500 | User Guide - Page 185
Understanding the printer menus 185 Menu item PDF Settings PDF Version 1.2-1.7 A-1a A-1b PDF Compression Normal High Secure Off On Searchable PDF Off On Content Type Text/Photo - Lexmark 6500 | User Guide - Page 186
Understanding the printer menus 186 Menu item Original Size Letter Legal Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS - Lexmark 6500 | User Guide - Page 187
printer menus 187 Menu item Photo Default 5-90 E‑mail images sent as Attachment Web Link Use Multi‑Page TIFF On Off TIFF Compression LZW JPEG Transmission Log Print log Do not print log Print only for error Log Paper Source Tray [x] Manual optional output bin is installed. Enables the Text/Photo - Lexmark 6500 | User Guide - Page 188
Understanding the printer menus 188 Menu item Color Balance Cyan - Red Magenta - Green Yellow - Blue Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0-255 Default - Lexmark 6500 | User Guide - Page 189
Understanding the printer menus 189 FTP Settings menu Menu item Format PDF (.pdf) TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Settings PDF Version 1.2-1.7 A-1a A-1b PDF Compression Normal - Lexmark 6500 | User Guide - Page 190
Understanding the printer menus 190 Menu item Resolution 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi 75 dpi Darkness 1-9 Orientation Portrait Landscape Original Size Letter Legal - Lexmark 6500 | User Guide - Page 191
Note: Tray 1 is the factory default setting. Specifies the bin for printed fax logs Note: [x] can be any number between 1 and 10 if the appropriate optional output bins are installed. Enables the Text/Photo mode to have smaller file sizes by using 1‑bit images when Color is set to Off Note: 8 bit - Lexmark 6500 | User Guide - Page 192
Understanding the printer menus 192 Menu item Description File Name Lets you enter a file name Notes setting. Note: This menu appears only when a formatted, non-defective scanner hard disk is installed. Allow Save as Shortcut On Off Enables shortcut creation for FTP addresses Note: On is the - Lexmark 6500 | User Guide - Page 193
Understanding the printer menus 193 Menu item Negative Image Off On Shadow Detail ‑4 to 4 ADF Skew Fix Off On Scan edge to edge Off On Sharpness 1-5 Temperature ‑4 to 4 - Lexmark 6500 | User Guide - Page 194
Understanding the printer menus 194 Menu item Content Type Text/Photo Photo Text Graphics Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other - Lexmark 6500 | User Guide - Page 195
Understanding the printer menus 195 Menu item Original Size Letter Legal Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS - Lexmark 6500 | User Guide - Page 196
Understanding the printer menus 196 Menu item Description Photo Default 5-90 Sets factory default setting. Note: This menu appears only when a formatted, non-defective scanner hard disk is installed. Background Removal ‑4 to 4 Adjusts the amount of background visible on a scan job Note: 0 is - Lexmark 6500 | User Guide - Page 197
Understanding the printer menus 197 Menu item Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0-255 Default Green Threshold 0-255 Default Blue Threshold 0-255 Contrast - Lexmark 6500 | User Guide - Page 198
the printer menus 198 Print Settings Copies 1-999 Paper Source Tray [x] MP Feeder Envelope Feeder Manual Paper Manual Envelope is the factory default setting. • Envelope Feeder appears only when a supported envelope feeder is installed. Stacks the pages of a print job in sequence when printing - Lexmark 6500 | User Guide - Page 199
Source Tray [x] Manual Feeder Envelope Feeder Blank Pages Do Not Print Print Print Settings Setup menu Menu item Printer Language PCL Emulation PCL interpreter for processing print jobs. • Setting a printer language default does not prevent a software program from sending print jobs that use another - Lexmark 6500 | User Guide - Page 200
. Notes: • Off is the factory default setting. • This menu appears only if a non-read‑only printer hard disk is installed. This requirement ensures that stored jobs are not deleted if the printer loses power. Sets the logical and physical printable area Notes: • Normal is the factory default setting - Lexmark 6500 | User Guide - Page 201
Understanding the printer menus 201 Menu item Print All Order Alphabetical Oldest First • 1 sided is the factory default setting. • You can set 2‑sided printing from the software program. For Windows users, click File > Print, and then click Properties, Preferences, Options, or Setup. For - Lexmark 6500 | User Guide - Page 202
Understanding the printer menus 202 Menu item Separator Sheets Off Between Copies Between Jobs Between Pages Separator Source Tray [x] Manual Feeder Envelope Feeder Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical - Lexmark 6500 | User Guide - Page 203
printer menus 203 Menu item Offset Pages None Between Copies Between Jobs Quality menu Menu item Print Resolution 600 dpi 1200 dpi 1200 Image Q 2400 Image Q 300 dpi Pixel Boost Off Fonts Horizontally Vertically Both directions Isolated Toner Darkness 1-10 installed software program. For Windows - Lexmark 6500 | User Guide - Page 204
Understanding the printer menus 204 Menu item Gray Correction Auto Off Brightness ‑6 to 6 Contrast 0-5 Description Allows the user to print mid‑gray images Note: Auto is the factory - Lexmark 6500 | User Guide - Page 205
Understanding the printer menus 205 Menu item Disk Near Full Action None E‑mail Current Log E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post Current Log Post & Delete - Lexmark 6500 | User Guide - Page 206
printer to the memory added by installing a flash memory option card in the scanner. • A flash memory option card must be installed in the scanner and operating main Utilities menu. Assists in isolating the source of a print job problem Notes: • When activated, all data sent to the scanner is printed - Lexmark 6500 | User Guide - Page 207
memory option card or printer hard disk is installed and operating properly. • Make sure the flash memory option card or printer hard disk is not stored Note: Courier 10 is the factory default setting. Courier 10 shows the font name, font ID, and the storage location in the printer. The font source - Lexmark 6500 | User Guide - Page 208
support the different languages or specific programs such as math symbols for scientific text. Only the supported font pitch for scalable monospaced fonts Notes: • 10 is the factory default setting. • Pitch is the international default setting. • The printer sets the amount of space between each line - Lexmark 6500 | User Guide - Page 209
Manual Paper Off None 0-199 Assign Manual Env Off None 0-199 Tray Renumber View Factory Defaults None Tray Renumber Restore Defaults Yes No Description Specifies whether the printer factory default setting. Configures the printer to work with printer software or programs that use different source - Lexmark 6500 | User Guide - Page 210
Understanding the printer menus 210 HTML menu Menu Item Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate - Lexmark 6500 | User Guide - Page 211
Understanding the printer menus 211 Menu item Margin Size Portrait is the factory default setting. Help menu The Help menu consists of a series of Help pages that are stored in the scanner as PDF files. They contain the scanner. Other translations are available on the Lexmark Web site at www - Lexmark 6500 | User Guide - Page 212
Understanding the printer menus 212 Menu item Print All Guides Copy Guide Fax Guide E‑mail Guide FTP Guide Print Defects Guide Information Guide Supplies Guide Description Prints all the guides Provides information about making copies and changing settings Provides information about sending faxes - Lexmark 6500 | User Guide - Page 213
may cause damage to your scanner. 5 Make sure the paper support and exit tray are dry before using the scanner. Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft - Lexmark 6500 | User Guide - Page 214
Maintaining the scanner 214 Cleaning the ADF glass 1 Slightly dampen a soft, lint-free cloth or paper towel with water. Notes: • You may also dampen a paper towel with ammonia-free, deionized glass cleaner. • The cleaning kit for the scanner glass could also be used for this task. 2 Open the ADF - Lexmark 6500 | User Guide - Page 215
Maintaining the scanner 215 When cleaning ADF parts, use the cleaning kit that came with the scanner. 1 Remove the cleaning kit from its container under the exit tray. 2 Unpack and unfold the cleaning cloth. 2 3 1 3 Open the ADF cover. 4 Using the cleaning cloth, wipe the rollers in the - Lexmark 6500 | User Guide - Page 216
Maintaining the scanner 216 a To clean the rollers that do not rotate freely, push each roller inward, rotate it, then wipe it with the cleaning cloth. 1 2 b To clean the rollers that rotate freely, wipe the rollers until all residue is removed. - Lexmark 6500 | User Guide - Page 217
all residue is removed. 1 2 1 Six rollers that do not rotate freely 2 Six rollers that rotate freely a To clean the rollers that do not rotate freely, manually rotate the last roller toward the ADF entrance. This will reposition the other rollers that do not rotate freely. - Lexmark 6500 | User Guide - Page 218
not use liquids, household cleaners, or detergents, as they may damage the touch screen. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: • Direct sunlight - Lexmark 6500 | User Guide - Page 219
authorized supplies dealers in your area. In other countries or regions, go to the Lexmark Web site at www.lexmark.com or contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Ordering scanner supplies - Lexmark 6500 | User Guide - Page 220
the print remains faded, and then replace the cartridge. Part name Lexmark Return Program Cartridge Regular cartridge For the US and Canada Print cartridge T650A11A T650A21A High-yield print cartridge T650H11A T650H21A Extra-high-yield print cartridge* T654X11A T654X21A High-yield print - Lexmark 6500 | User Guide - Page 221
Lexmark Return Program Cartridge For the Asia Pacific Region Print cartridge T650A11P High-yield print cartridge T650H11P Extra-high-yield print cartridge* T654X11P High-yield print cartridge fuser type (T1 or T2) installed in the printer, remove the print cartridge, and then view the label - Lexmark 6500 | User Guide - Page 222
the scanner 222 Part name Charge roll assembly Part number 40X5852 Ordering a fuser To check the fuser type (T1 or T2) installed in the printer, remove the print cartridge, and then view the label on the fuser. Part name T1 fuser T2 fuser Part number 40X1870 (100 V) 40X4418 (110 V) 40X1871 - Lexmark 6500 | User Guide - Page 223
Maintaining the scanner 223 Replacing supplies Replacing the separator pad 1 Turn the printer off, and then open the ADF cover. 2 Remove the separator pad. 1 2 3 Unpack the new separator pad, and then install it in the scanner. 2 1 2 1 - Lexmark 6500 | User Guide - Page 224
system, device settings, network information, scanner and bookmark settings, and embedded solutions. • Hard disk memory-Some devices have a hard disk drive installed. The scanner hard disk is designed for device‑specific functionality and cannot be used for long term storage for data that is not - Lexmark 6500 | User Guide - Page 225
by someone from outside your organization. • The scanner is being removed from your premises for service. Disposing of a printer or scanner hard drive Note: Not all printers or scanners have a hard disk installed. In high‑security environments, it may be necessary to take additional steps to ensure - Lexmark 6500 | User Guide - Page 226
Maintaining the scanner 226 Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed. • Configuring Erase Temporary Data Files in the printer menus lets you remove residual confidential material left by print jobs by securely overwriting files that - Lexmark 6500 | User Guide - Page 227
. • Make sure the scan bar is in the home position. 1 From the home screen, navigate to: > Lock Scanner Head 2 Turn off the scanner and printer. 3 Lock the scan bar. Shipping the scanner When shipping the scanner, use the original packaging or call the place of purchase for a relocation kit. - Lexmark 6500 | User Guide - Page 228
printer cannot be accessed by unauthorized persons. For more information, go to the Lexmark security Web page or see the Embedded Web Server-Security: Administrator's Guide at http://support.lexmark • Level of toner in the toner or print cartridge • Percentage of life remaining in the maintenance kit - Lexmark 6500 | User Guide - Page 229
For information on setting up the e‑mail server, contact your system support person. Viewing reports You can view some reports from the Embedded are useful for assessing the status of the printer, network, and supplies. To view reports from a network printer: 1 Type the scanner IP address in the - Lexmark 6500 | User Guide - Page 230
printing. • Do not load a tray while the printer is printing. Load it prior to printing, or wait for a prompt to load it. • Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height. • Make sure the guides in the tray or the multipurpose feeder are - Lexmark 6500 | User Guide - Page 231
10 283 Open staple door, remove the staple cartridge , and then remove the jammed staple. 11 291 Close the scanner glass cover. 12 290 Close the ADF cover. 2yy.xx Open the ADF cover, and then remove the jammed paper. 200-201 paper jams CAUTION-HOT SURFACE: The inside of the printer - Lexmark 6500 | User Guide - Page 232
jams 232 3 Lift and pull the print cartridge out of the printer. Warning-Potential Damage: Do not touch the photoconductor drum on the underside of the cartridge. Use the cartridge handle whenever you are holding the cartridge. 4 Place the print cartridge aside on a flat, smooth surface. Warning - Lexmark 6500 | User Guide - Page 233
Clearing jams 233 Paper jam inside the printer 1 Pull down the top rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper - Lexmark 6500 | User Guide - Page 234
Clearing jams 234 230 paper jam Paper jam in the duplex unit 1 Remove the standard tray from the printer. 2 Pull down the bottom rear door. - Lexmark 6500 | User Guide - Page 235
Insert the standard tray. 7 From the scanner control panel, touch Continue, jam cleared. Paper jam in the standard tray 1 Remove the standard tray from the printer. 2 Push down the tab. 1 2 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments - Lexmark 6500 | User Guide - Page 236
Clearing jams 236 4 Insert the standard tray. 5 From the scanner control panel, touch Continue, jam cleared. 231-239 paper jams Paper jam in the duplex unit 1 Push in and hold the latch while pulling up the rear door of the optional duplex unit. 2 1 2 Firmly grasp the jammed paper on each side, - Lexmark 6500 | User Guide - Page 237
Clearing jams 237 Paper jam in the standard tray 1 Remove the standard tray from the printer. 2 Remove the duplex jam access tray. 3 Raise the recessed duplex bar. 4 Firmly grasp the jammed paper on each side, and then gently pull it out. - Lexmark 6500 | User Guide - Page 238
the scanner control panel, touch Continue, jam cleared. 5 If the jam message persists for a 250‑ or 550‑sheet tray, then remove the tray from the printer. 6 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 7 Reinsert the tray - Lexmark 6500 | User Guide - Page 239
to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. 3 Reload paper into the multipurpose feeder. 4 Slide the paper guide until it lightly rests against the edge of the paper. 5 From the scanner control panel, touch Continue, jam cleared. - Lexmark 6500 | User Guide - Page 240
be removed. a Lift and pull the print cartridge out of the printer. Warning-Potential Damage: Do not touch the photoconductor drum on the underside of the cartridge. Use the cartridge handle whenever you are holding the cartridge. b Place the print cartridge aside on a flat, smooth surface. Warning - Lexmark 6500 | User Guide - Page 241
envelope feeder. Make sure it snaps into place. 5 Flex and stack the envelopes. 6 Reload the envelopes in the envelope feeder. 7 Adjust the paper guide. 8 Lower the envelope weight. 9 From the scanner control panel, touch Continue, jam cleared. 281 paper jam 1 From the stapler exit bin, firmly grasp - Lexmark 6500 | User Guide - Page 242
Clearing jams 242 283 paper jam 1 Press the latch to open the stapler door. 2 Pull the latch of the staple cartridge holder down, and then pull the holder out of the printer. 3 Use the metal tab to lift the staple guard, and then remove any loose staples. - Lexmark 6500 | User Guide - Page 243
Press down on the staple guard until it snaps into place. 5 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. 6 Close the stapler door. 7 From the scanner control documents into the ADF, straighten the stack, and then adjust the paper guide. - Lexmark 6500 | User Guide - Page 244
Troubleshooting 244 Troubleshooting The indicator light is blinking The indicator light blinks red until you set up fax and e‑mail. To disable the blinking light, follow these steps: Note: Before completing these instructions and e‑mail. Understanding the printer messages Change [paper source] to - Lexmark 6500 | User Guide - Page 245
power cord to a properly grounded electrical outlet. 6 Turn the printer back on. If the error occurs again, then: 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the duplex unit. 4 Contact customer support. • From the scanner control panel, touch Continue to clear the - Lexmark 6500 | User Guide - Page 246
the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the tray. 4 Contact customer support. • From the scanner control panel, touch Continue to clear the message and print without using the tray. Close door or insert cartridge The cartridge is missing or not installed correctly - Lexmark 6500 | User Guide - Page 247
from the previous scan job. Insert staple cartridge Try one or more of the following: • Insert a staple cartridge. • Touch Continue to clear the message and print without using the staple finisher. Insert Tray [x] Insert the specified tray into the printer. Install bin [x] Try one or more of the - Lexmark 6500 | User Guide - Page 248
tray. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. • Cancel the print job. Install MICR Cartridge The printer does not have a MICR cartridge installed. Install a MICR cartridge to continue printing. Load [src] with [custom type name] Try one or more - Lexmark 6500 | User Guide - Page 249
has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it feeds from the default paper source. • Cancel the print job. Load Manual Feeder with [custom type name] Try one or more of the following: • Load the - Lexmark 6500 | User Guide - Page 250
Troubleshooting 250 Load Manual Feeder with [paper size] Try one or more of the following: • Load the specified paper in the manual job will be stapled if the staple cartridge is replaced or inserted. • Touch • Cancel the current print job. Printer and scanner not connected, check connection - Lexmark 6500 | User Guide - Page 251
the power cord to a properly grounded electrical outlet. 6 Turn the printer back on. • Remove the specified bin: 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the specified bin. 4 Contact Customer Support. • Touch Continue to clear the message and print without using - Lexmark 6500 | User Guide - Page 252
Troubleshooting 252 If the error occurs again, then: 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the envelope feeder. 4 Contact customer support. • From the scanner control panel, touch Continue to clear the message and print without using the envelope feeder. - Lexmark 6500 | User Guide - Page 253
Troubleshooting 253 Replace jammed originals if restarting job. Try one or more of pick roller The scanner needs to be serviced. For more information, contact customer support. Replace wiper Try one or more of the following: • Replace the fuser wiper in the printer. • From the scanner control panel - Lexmark 6500 | User Guide - Page 254
Troubleshooting 254 Restore Held Jobs? Try one or more of the following: • Touch Restore to Unsupported disk An unsupported disk has been inserted. Remove the unsupported disk, and then install a supported one. Tray [x] paper size unsupported The paper size in the specified tray is unsupported. Replace it - Lexmark 6500 | User Guide - Page 255
the defective print cartridge, and then install a new one. 32.xx Cartridge part number unsupported by device Remove the print cartridge, and then install a supported one. Note: It may take the printer 10-20 seconds to determine whether or not the print cartridge is supported. The printer may be - Lexmark 6500 | User Guide - Page 256
Troubleshooting 256 37 Insufficient memory to collate job Try one Install additional printer memory. 42.xy Cartridge region mismatch Install a toner or print cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge - Lexmark 6500 | User Guide - Page 257
Troubleshooting 257 52 Not enough free space in flash memory for resources Try memory card. 54 Network [x] software error Try one or more of the following: • Touch Continue to continue printing. • Turn the printer off, wait for about 10 seconds, and then turn the printer back on. • Upgrade (flash - Lexmark 6500 | User Guide - Page 258
Troubleshooting 258 56 Parallel port [x] disabled Try one or more of the following: • Touch Continue to clear the message. The printer longer in the USB port. • The printer hard disk contains print jobs that were stored while installed in a different printer model. Touch Continue to clear the - Lexmark 6500 | User Guide - Page 259
Troubleshooting 259 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. 58 Too many disks installed 1 Turn outlet. 5 Turn the printer back on. 59 Incompatible Duplex Only options designed specifically for this printer are supported. Try one or more - Lexmark 6500 | User Guide - Page 260
Troubleshooting 260 Try one or more of the following: • Remove the envelope on the hard disk. • Install a hard disk with larger capacity. 80 Routine maintenance The printer needs to be serviced. For more information, contact customer support. 88.xx Cartridge nearly low Order a replacement for - Lexmark 6500 | User Guide - Page 261
when the current one no longer prints satisfactorily. 88.xx Replace cartridge 1 Replace the specified toner or print cartridge. From the scanner control panel, touch More Information for instructions on replacing the cartridge. 2 Touch Continue to clear the message and continue printing. 2yy.xx - Lexmark 6500 | User Guide - Page 262
Troubleshooting the scanner or contact your system support person. 840.02 Scanner disabled. Contact system administrator if problem persists. Try one or more of from the Lexmark Web site at www.lexmark.com. Solving basic printer problems If there are basic printer problems, or the printer is - Lexmark 6500 | User Guide - Page 263
• All options are properly installed. • The printer driver settings are correct. Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem. Solving printing problems Multiple‑language PDF files - Lexmark 6500 | User Guide - Page 264
, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at http://support.lexmark.com. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR - Lexmark 6500 | User Guide - Page 265
Troubleshooting , specify the correct type setting: • For Windows users, specify the type from Print Properties. before you can print your job. Turn the printer off and back on to exit Hex Trace mode each tray to be linked. • Move the paper guides to the correct positions for the paper size loaded in - Lexmark 6500 | User Guide - Page 266
Troubleshooting 266 Large jobs do not collate These are possible solutions. Try one or more of the following: MAKE SURE COLLATE IS SET TO ON From the Finishing menu or Print Properties, set Collate to On. Note: Setting Collate to Off in the software overrides the setting in the Finishing menu. - Lexmark 6500 | User Guide - Page 267
Troubleshooting 267 3 Lower the scanner unit. Poor copy quality These are some examples of display and clear any error messages. REPLACE THE TONER OR PRINT CARTRIDGE When the print remains faded, replace the toner or print cartridge. CLEAN THE SCANNER GLASS Clean the scanner glass with a clean, - Lexmark 6500 | User Guide - Page 268
Troubleshooting 268 PLACE THE ORIGINAL DOCUMENT PROPERLY Make sure the document or photo is loaded facedown on the lower left corner of the scanner glass. MAKE - Lexmark 6500 | User Guide - Page 269
For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. Solving scanner problems Checking an network or USB cable is securely connected to the computer and the printer. AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off and then - Lexmark 6500 | User Guide - Page 270
Troubleshooting 270 THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan is loaded facedown on the lower left corner of the scanner glass. Make sure to adjust the paper guides when loading original documents into the ADF. Partial document or photo scans Try one or more of the following - Lexmark 6500 | User Guide - Page 271
USB cable is securely connected to the computer and the printer. Solving fax problems Caller ID is not shown Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service. If your region supports multiple caller ID patterns, you may have to change - Lexmark 6500 | User Guide - Page 272
Troubleshooting 272 CHECK THE PRINTER CONNECTIONS Make sure the cable support analog use. For more information, contact your DSL provider. • If you are using a PBX telephone service, then make sure you are connecting to an analog connection on the PBX. If none exists, consider installing - Lexmark 6500 | User Guide - Page 273
Troubleshooting 273 VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail and the printer Click Submit. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. Can - Lexmark 6500 | User Guide - Page 274
Troubleshooting the telephone number manually. Received fax has been a problem with the quality of Cartridge low appears or when you experience faded print, replace the cartridge. MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH Decrease the incoming fax transmission speed: 1 Type the printer - Lexmark 6500 | User Guide - Page 275
SUPPORT If you still cannot isolate the problem, then contact customer support. Solving option problems Option does not operate correctly or quits after it is installed Try one or more of the following: RESET THE PRINTER Turn the printer off, wait for about 10 seconds, and then turn the printer - Lexmark 6500 | User Guide - Page 276
, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet. 2,000-sheet drawer problems CHECK THE DRAWER CONNECTION Make sure - Lexmark 6500 | User Guide - Page 277
cable and that it is securely connected to the ISP port. MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information on installing the network printing software, see the Networking Guide on the Software and Documentation CD. Internal print server does not operate correctly Try one or more - Lexmark 6500 | User Guide - Page 278
Troubleshooting 278 USB/parallel interface card does not operate correctly CHECK paper path, and then touch Continue. Solving paper feed problems (scanner) Original documents misfeed in the ADF ADJUST THE PAPER GUIDES Adjust the paper guides until they lightly rest against the edge of the paper. - Lexmark 6500 | User Guide - Page 279
GUIDES Adjust the paper guides until they lightly rest against the edge of the paper. CHECK THE SEPARATOR ROLL The separator roll may be worn. Install a new separator roll using the instructions " on page 73. Solving paper feed problems (printer) Paper frequently jams These are possible solutions - Lexmark 6500 | User Guide - Page 280
Troubleshooting 280 THE PAPER problem, contact customer support. You may have a printer part that requires adjustment or replacement. Printer is printing blank pages Try one or more of the following: MAKE SURE THERE IS NO PACKING MATERIAL LEFT ON THE TONER OR PRINT CARTRIDGE Remove the cartridge - Lexmark 6500 | User Guide - Page 281
Troubleshooting 281 3 Reinsert the cartridge. Note: If print quality does not improve, then replace the cartridge of the color that is not printing. If the problem continues, then the printer may need to be serviced. For more information, contact customer support. Characters have jagged or uneven - Lexmark 6500 | User Guide - Page 282
Troubleshooting the print job, specify the correct paper type setting: • For Windows users, specify the paper type from Print Properties. • For CARTRIDGE IS NOT LOW ON TONER When 88 cartridge low appears, make sure that toner is evenly distributed in the cartridge. 1 Remove the print cartridge - Lexmark 6500 | User Guide - Page 283
Troubleshooting 283 Incorrect margins ABCD ABCD ABCD Try one or more of the following: CHECK THE PAPER GUIDES Move the paper guides 2 Before sending the job to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the - Lexmark 6500 | User Guide - Page 284
Troubleshooting specify the correct paper type setting: • For Windows users, specify the paper type from Print Properties CARTRIDGE Replace the worn or defective print cartridge. MAKE SURE THE TRANSFER BELT IS NOT DEFECTIVE Replace the defective transfer belt. For more information, see the instruction - Lexmark 6500 | User Guide - Page 285
Troubleshooting scanner control panel Paper menu, check the Paper Type setting. • For Windows users, check this setting from Print Properties. • For Macintosh users, dialog. MAKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE Replace the defective print cartridge. Print is too light Try one or more of - Lexmark 6500 | User Guide - Page 286
Note: If print quality does not improve, then replace the print cartridge. If the problem continues, then contact customer support. MAKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE Replace the defective print cartridge. Repeating defects ) ) ) ) REPEATING MARKS OCCUR EVENLY DOWN THE PAGE Replace - Lexmark 6500 | User Guide - Page 287
quality of future print jobs. • Reinsert the print cartridges. Note: If the quality does not improve, replace the print cartridges. • If the problem continues, the printer may need to be serviced. For more information, contact customer support. Black or white streaks appear on transparencies or - Lexmark 6500 | User Guide - Page 288
Troubleshooting 288 ENSURE THAT THE FILL PATTERN IS CORRECT If the fill pattern is incorrect, choose a different fill pattern from your software the print cartridge. If the problem continues, the printer may need to be serviced. For more information, contact Customer Support. Streaked horizontal - Lexmark 6500 | User Guide - Page 289
information, see the instruction sheet that came with the replacement part. MAKE SURE THERE IS NO TONER IN THE PAPER PATH Clean any visible toner from the paper path. If the problem persists, then contact customer support. CHECK THE SOFTWARE PROGRAM OR APPLICATION The software program or application - Lexmark 6500 | User Guide - Page 290
Troubleshooting 290 Toner rubs off Try one or more of the following: CHECK one or more of the following: THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. THERE IS TONER IN THE PAPER PATH Clean any toner from the paper path. If the problem persists, then contact Customer Support. - Lexmark 6500 | User Guide - Page 291
PRINT CARTRIDGE Replace the worn or defective print cartridge. Embedded Web Server does not open Try one or more of the following: CHECK THE NETWORK CONNECTION Make sure the printer, For more information, contact your system support person. • Make sure you have the correct scanner IP address. - Lexmark 6500 | User Guide - Page 292
, contact your system support person. Contacting customer support When you call customer support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial - Lexmark 6500 | User Guide - Page 293
publication to products, programs, or services do not imply that the manufacturer Lexmark technical support, visit http://support.lexmark.com. For information on supplies and downloads, visit www.lexmark.com. © 2014 Lexmark International, Inc. All rights reserved. GOVERNMENT END USERS The Software - Lexmark 6500 | User Guide - Page 294
, ScanBack, and StapleSmart are trademarks of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered printer commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This means the printer - Lexmark 6500 | User Guide - Page 295
not installed and used in accordance with the instruction manual, Lexmark Regulatory Type/Model LEX-M05-002; FCC ID: IYLLEXM05002; Industry Canada IC: 2376A-M05002 Licensing notices All licensing notices associated with this product can be viewed from the root directory of the installation software - Lexmark 6500 | User Guide - Page 296
have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. these symbols without first touching the metal frame of the printer. Temperature information Ambient operating temperature Shipping temperature Storage temperature - Lexmark 6500 | User Guide - Page 297
above a Class I level during normal operation, user maintenance, or prescribed service condition. Laser advisory label A laser notice label may be affixed to this printer as shown: DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam - Lexmark 6500 | User Guide - Page 298
table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy - Lexmark 6500 | User Guide - Page 299
service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark problem is resolved. This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark - Lexmark 6500 | User Guide - Page 300
service commission, or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation been identified as a major nationwide problem. It is recommended that the customer install an appropriate AC surge arrestor in the - Lexmark 6500 | User Guide - Page 301
the Facsimile User Instructions. The grant of services. This equipment shall not be set up to make automatic calls to the Telecom's 111 Emergency Service 10 call attempts to the same number within any 30 minute period for any single manual filter (Lexmark part number 80D1877) to be installed on any - Lexmark 6500 | User Guide - Page 302
Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed - Lexmark 6500 | User Guide - Page 303
Pour empêcher toute interférence radio au service faisant l'objet d'une licence, cet appareil optimale. Si le matériel (ou son antenne d'émission) est installé à l'extérieur, il doit faire l'objet d'une licence. USA. The authorized representative is: Lexmark International Technology Hungária Kft., - Lexmark 6500 | User Guide - Page 304
Deutsch English Español Eesti Suomi Français Magyar Íslenska Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je žadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES. Lexmark International, Inc. erklærer herved, at dette produkt overholder de væsentlige - Lexmark 6500 | User Guide - Page 305
FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International Lexmark or a Lexmark Remarketer, referred to in this statement as "Remarketer." Limited warranty Lexmark warrants that this product: -Is manufactured from new parts, or new and serviceable - Lexmark 6500 | User Guide - Page 306
attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its - Lexmark 6500 | User Guide - Page 307
as toners and inks), software, or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD Galois Counter Mode (GCM) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in - Lexmark 6500 | User Guide - Page 308
IETF for IKE and IKEv2 Authentication Using the Eliptic Curve Digital Signature Algorithm (ECDSA) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at - Lexmark 6500 | User Guide - Page 309
258 58 Too many disks installed 259 58 Too many flash options installed 259 58 Too many trays problem persists. 262 88 Cartridge low 261 88.xx Cartridge nearly low 260 88.xx Replace cartridge 15 C cables Ethernet 43 USB 43 calling customer support 292 canceling print job, from computer 91 canceling - Lexmark 6500 | User Guide - Page 310
or insert cartridge 246 Close Windows 89 Confidential Print menu 157 configuration information wireless network 46 configurations printer printer to regional adapters 108 connecting to a DSL service 107 connecting to distinctive ring service menu 168 copy troubleshooting copier does not respond - Lexmark 6500 | User Guide - Page 311
shows only diamonds 263 display, printer control panel adjusting brightness 57 display, scanner control panel 13 disposing of scanner hard disk 224 distinctive ring service, fax connecting to 108 documents, printing from Macintosh 83 from Windows 83 drawers, paper installing 42 removing 42 E Eco - Lexmark 6500 | User Guide - Page 312
troubleshooting 244 initial fax setup 106 using the Embedded Web Server 106 Insert staple cartridge 247 inserting a header or footer copying 96 Install bin [x] 247 Install duplex 247 Install envelope feeder 248 Install MICR Cartridge 248 Install Tray [x] 248 installing a memory card 39 installing - Lexmark 6500 | User Guide - Page 313
Manual Feeder with [custom string] 249 Load Manual Feeder with [custom type name] 249 Load Manual Feeder with [paper size] 250 Load Manual 93 memory types installed on scanner 224 memory card installing 39 menu settings 30.xx Invalid refill, change cartridge 255 Miscellaneous menu 156 mobile device - Lexmark 6500 | User Guide - Page 314
print driver hardware options, adding 45 print irregularities 284 print is too dark 285 print is too light 285 print job canceling, from computer 91 print quality cleaning the ADF glass 214 cleaning the ADF parts 214 cleaning the scanner glass 213 isolating problems 90 print quality troubleshooting - Lexmark 6500 | User Guide - Page 315
Tray [x] 247 Install bin [x] 247 Install duplex 247 Install envelope feeder 248 Install MICR Cartridge 248 Install Tray [x] 248 Load [src] with [custom string] 249 Load [src] with [custom type name] 248 Load [src] with [size] 249 Load [src] with [type] [size] 249 Load Manual Feeder with [custom - Lexmark 6500 | User Guide - Page 316
device, please remove 246 Unsupported USB hub, please remove 247 printer options troubleshooting 2,000‑sheet drawer problems 276 option does not work 275 paper tray problems 276 printer problems, solving basic 262 printer security information on 228 printing canceling, from the scanner control panel - Lexmark 6500 | User Guide - Page 317
options troubleshooting panel 120 Security Audit Log menu 158 security Web page printer security information 228 selecting paper 76 Send As e‑mail options cartridges 220 separator pad 219 staple cartridges 222 transfer roll assembly 222 supported flash drives 85 supported paper sizes 78 supported - Lexmark 6500 | User Guide - Page 318
printer 262 checking an unresponsive scanner 269 contacting customer support 292 indicator light is blinking 244 Scan to Network 275 solving basic printer problems 262 troubleshooting computer 89 printing from Windows 89 viewing reports 229 virtual display checking, using Embedded Web Server 228 - Lexmark 6500 | User Guide - Page 319
memory 224 erasing 225 volatility statement of 224 W wiping the printer hard disk 226 Wireless menu 147 wireless network configuration information 46 installation, using Macintosh 50 installation, using Windows 47 wireless network setup in Windows 47 wireless scanner setup in Macintosh 50 WS‑Scan 19
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 |
 |
6500e
User's Guide
October 2014
www.lexmark.com
Machine type(s):
4036
Model(s):
310