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Lexmark 6500 User Guide - Page 275

Solving home screen application problems, An application error has occurred

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Troubleshooting 275 Solving home screen application problems An application error has occurred CHECK THE SYSTEM LOG FOR RELEVANT DETAILS 1 Type the scanner IP address or host name in the address field of your Web browser. If you do not know the IP address or host name of the scanner, then you can: • View the information on the scanner control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP section. 2 Click Settings or Configuration. 3 Click Device Solutions > Solutions (eSF) > System tab > Log. 4 From the Filter menu, select an application status. 5 From the Application menu, select an application, and then click Submit. MAKE SURE THE FILE NAME YOU WANT TO SCAN TO IS NOT ALREADY IN USE Verify that the file to which you want to scan is not open by another application or user. To help prevent errors, make sure either "Append time stamp" or "Overwrite existing file" is selected in the destination configuration settings. ADJUST THE SCAN SETTINGS In the destination configuration settings, lower the scan settings. For example, lower the scan resolution, disable Color, or change the Content type to Text. CONTACT CUSTOMER SUPPORT If you still cannot isolate the problem, then contact customer support. Solving option problems Option does not operate correctly or quits after it is installed Try one or more of the following: RESET THE PRINTER Turn the printer off, wait for about 10 seconds, and then turn the printer on.

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Basic functions of the scanner	9
Finding information about the printer	9
Selecting a location for the printer and the scanner	10
Printer configurations	11
Understanding the ADF and scanner glass	12
Understanding the scanner control panel	13
Understanding the home screen	14
Understanding the home screen	14
Using the touch-screen buttons	15
Customizing the home screen	18
Finding the IP address of the scanner	18
Accessing the Embedded Web Server	18
Activating the home screen applications	19
Exporting and importing a configuration using the Embedded Web Server	21
Additional printer setup	22
Installing a scanner communications card in the printer	22
Installing internal options in the scanner	26
Available internal options	26
Accessing the system board	26
Installing an Internal Solutions Port	31
Installing a flash memory or firmware card	38
Installing a memory card	39
Installing hardware options	41
Order of installation	41
Installing optional paper drawers	42
Attaching cables	43
Verifying printer setup	44
Printing a menu settings page	44
Printing a network setup page	45
Setting up the scanner software	45
Installing the scanner	45
Adding available options in the print driver	45
Networking	46
Preparing to set up the scanner on an Ethernet network	46
Preparing to set up the scanner on a wireless network	46
Installing the scanner on a wireless network (Windows)	47
Installing the scanner on a wireless network (Macintosh)	50
Changing port settings after installing a new network ISP	53
Setting up serial printing (Windows only)	53
Minimizing your printer's environmental impact	55
Saving paper and toner	55
Using recycled paper	55
Conserving supplies	55
Saving energy	56
Using Eco-Mode	56
Reducing scanner noise	56
Adjusting Sleep Mode	57
Adjusting the brightness of the display	57
Recycling	58
Recycling Lexmark products	58
Recycling Lexmark packaging	58
Returning Lexmark cartridges for reuse or recycling	58
Loading paper and specialty media	60
Loading the standard or optional 250- or 550-sheet tray	60
Loading the 2000-sheet tray	63
Loading the multipurpose feeder	66
Loading the envelope feeder	69
Loading business cards into the ADF	70
Setting the paper size and type	71
Setting the paper size and type for difficult media	71
Setting the paper size and type for the printer	72
Configuring Universal paper settings	73
Setting the ADF to detect multiple paper feeds	73
Linking and unlinking trays	73
Linking trays	73
Unlinking trays	74
Creating a custom name for a paper type	74
Assigning a custom paper type name	74
Paper and specialty media guidelines	75
Paper guidelines	75
Paper characteristics	75
Selecting paper	76
Selecting preprinted forms and letterhead	76
Using recycled paper and other office papers	76
Storing paper	78
Supported paper sizes, types, and weights	78
Supported paper sizes	78
Supported paper types and weights	81
Printing	83
Printing a document	83
Printing a document	83
Printing from a mobile device	83
Printing from a flash drive	84
Printing from a flash drive	84
Supported flash drives and file types	85
Printing on specialty media	86
Tips on using letterhead	86
Tips on using transparencies	86
Tips on using envelopes	86
Tips on using labels	87
Tips on using card stock	88
Printing confidential and other held jobs	88
Storing print jobs in the scanner	88
Printing confidential and other held jobs	89
Printing information pages	89
Printing a font sample list	89
Printing a directory list	90
Printing print quality test pages	90
Adjusting toner darkness	90
Canceling a print job	90
Canceling a print job from the scanner control panel	90
Canceling a print job from the computer	91
Copying	92
Making copies	92
Making a quick copy	92
Copying using the ADF or scanner glass	92
Copying photos	93
Copying on transparencies or letterhead	93
Customizing copy settings	93
Copying to a different size	93
Making copies using paper from a selected tray	93
Copying different paper sizes	94
Copying on both sides of the paper (two-sided)	94
Reducing or enlarging copies	94
Adjusting copy quality	95
Collating copies	95
Placing separator sheets between copies	95
Copying multiple pages onto a single sheet	95
Creating a custom copy job	96
Placing a header or footer on pages	96
Canceling a copy job while pages are being printed	96
Understanding the copy options	97
Copy from	97
Copy to	97
Scale	97
Darkness	97
Sides (Duplex)	97
Collate	97
Copies	97
Content	97
Save As Shortcut	98
Using the advanced options	98
E-mailing	99
Getting ready to e-mail	99
Setting up the e-mail function	99
Configuring e-mail settings	99
Creating an e-mail shortcut	100
Creating an e-mail shortcut using the Embedded Web Server	100
Creating an e-mail shortcut using the touch screen	100
E-mailing a document	101
Sending an e-mail using the touch screen	101
Sending an e-mail using a shortcut number	101
Sending an e-mail using the address book	101
Customizing e-mail settings	102
Adding e-mail subject and message information	102
Changing the output file type	102
Canceling an e-mail	102
Understanding the e-mail options	102
Recipient(s)	102
Subject	102
Message	103
File Name	103
Original Size	103
Resolution	103
Color	103
Content	103
Darkness	103
Send As	103
Page Setup	104
Scan Preview	104
Using the advanced options	104
Faxing	105
Getting the scanner ready to fax	105
Initial fax setup	106
Connecting to an analog telephone line	107
Connecting to a DSL service	107
Connecting to a PBX or ISDN system	107
Connecting to a distinctive ring service	108
Connecting to an adapter for your country or region	108
Setting the outgoing fax or station name and number	109
Setting the date and time	110
Configuring the scanner to observe daylight saving time	110
Creating shortcuts	110
Creating a fax destination shortcut using the Embedded Web Server	110
Creating a fax destination shortcut using the touch screen	111
Sending a fax	111
Sending a fax using the touch screen	111
Sending a fax using the computer	112
Sending a fax using shortcuts	112
Sending a fax using the address book	113
Using shortcuts and the address book	113
Using fax shortcuts	113
Using the address book	113
Customizing fax settings	114
Changing the fax resolution	114
Making a fax lighter or darker	114
Sending a fax at a scheduled time	114
Viewing a fax log	115
Blocking junk faxes	115
Canceling an outgoing fax	115
Canceling a fax while the original documents are still scanning	115
Canceling a fax after the original documents have been scanned to memory	116
Understanding the fax options	116
Content	116
Resolution	116
Darkness	116
Color	116
Page Setup	116
Scan Preview	117
Using the advanced options	117
Holding and forwarding faxes	117
Holding faxes	117
Forwarding a fax	117
Scanning	119
Scanning to an FTP address	119
Creating shortcuts	119
Creating an FTP shortcut using the Embedded Web Server	119
Creating an FTP shortcut using the scanner control panel	120
Scanning to an FTP address	120
Scanning to an FTP address using the scanner control panel	120
Scanning to an FTP address using a shortcut number	120
Scanning to an FTP using the address book	121
Scanning to a computer or to a flash drive	121
Scanning to a computer using the Embedded Web Server	121
Scanning to a flash drive	122
Understanding the Scan Center features	122
Using the ScanBack Utility	123
Understanding the FTP options	123
FTP	123
File Name	123
Original Size	124
Send As	124
Color	124
Resolution	124
Darkness	124
Page Setup	124
Content	124
Scan Preview	124
Using the advanced options	125
Understanding the printer menus	126
Menus list	126
Supplies menu	127
Paper menu	127
Default Source menu	127
Paper Size/Type menu	128
Configure MP menu	131
Envelope Enhance	132
Substitute Size menu	132
Paper Texture menu	132
Paper Weight menu	134
Paper Loading menu	135
Custom Types menu	137
Custom Names menu	137
Custom Scan Sizes menu	138
Custom Bin Names menu	138
Universal Setup menu	139
Bin Setup menu	139
Reports menu	141
Reports menu	141
Network/Ports menu	142
Active NIC menu	142
Standard Network or Network [x] menu	142
Network Reports menu	144
Network Card menu	144
TCP/IP menu	145
IPv6 menu	146
Wireless menu	147
AppleTalk menu	147
Standard USB menu	148
Parallel [x] menu	150
Serial [x] menu	152
SMTP Setup menu	154
Security menu	155
Editing Security Setups menu	155
Miscellaneous Security Settings menu	156
Confidential Print menu	157
Erase Temporary Data Files menu	157
Security Audit Log menu	158
Set Date and Time menu	160
Settings menu	161
General Settings menu	161
Copy Settings menu	168
Fax Settings menu	172
Fax Mode (Analog Fax Setup) menu	172
Fax Mode (Fax Server Setup) menu	181
E-mail Settings menu	184
FTP Settings menu	189
Flash Drive menu	193
Flash Drive menu	193
Print Settings	199
Setup menu	199
Finishing menu	201
Quality menu	203
Job Accounting menu	204
Utilities menu	205
XPS menu	206
PDF menu	206
PostScript menu	207
PCL Emul menu	207
HTML menu	210
Image menu	211
Help menu	211
Maintaining the scanner	213
Cleaning the exterior of the scanner	213
Cleaning the scanner glass	213
Cleaning the ADF glass	214
Cleaning the ADF parts	214
Cleaning the touch screen	218
Storing supplies	218
Checking the status of supplies	219
Checking the status of supplies from the control panel	219
Checking the status of supplies from a network computer	219
Ordering supplies	219
Ordering scanner supplies	219
Ordering a cleaning kit	219
Ordering a separator pad	219
Ordering printer supplies	220
Ordering print cartridges	220
Ordering a maintenance kit	221
Ordering charge rolls	221
Ordering a fuser	222
Ordering a fuser wiper	222
Ordering pick rollers	222
Ordering staple cartridges	222
Ordering a transfer roll assembly	222
Replacing supplies	223
Replacing the separator pad	223
Securing the memory before moving the scanner	224
Statement of Volatility	224
Erasing volatile memory	225
Erasing non-volatile memory	225
Erasing printer hard disk memory	226
Moving the scanner	226
Before moving the scanner	226
Moving the scanner to another location	226
Shipping the scanner	227
Administrative support	228
Finding printer security information	228
Checking the status of the scanner	228
Checking the virtual display	228
Setting up e-mail alerts	228
Viewing reports	229
Restoring factory default settings	229
Clearing jams	230
Avoiding jams	230
Understanding jam numbers and locations	230
200–201 paper jams	231
202–203 paper jams	232
230 paper jam	234
231–239 paper jams	236
24x paper jam	238
250 paper jam	239
260 paper jam	240
281 paper jam	241
283 paper jam	242
2yy.xx paper jams	243
Troubleshooting	244
The indicator light is blinking	244
Understanding the printer messages	244
Change [paper source] to [custom type name]	244
Change [paper source] to [custom string]	244
Change [paper source] to [paper size]	245
Change [paper source] to [paper type] [paper size]	245
Check duplex connection	245
Check tray [x] connection	245
Close door or insert cartridge	246
Close finisher side door	246
Disk corrupted	246
Disk full, scan job canceled	246
Disk near full. Securely clearing disk space.	246
Error reading USB drive. Remove USB.	246
Error reading USB hub. Remove hub.	247
If restarting job, replace originals that have not begun to exit the scanner	247
Insert staple cartridge	247
Insert Tray [x]	247
Install bin [x]	247
Install duplex	247
Install envelope feeder	248
Install Tray [x]	248
Install MICR Cartridge	248
Load [src] with [custom type name]	248
Load [src] with [custom string]	249
Load [src] with [size]	249
Load [src] with [type] [size]	249
Load Manual Feeder with [custom type name]	249
Load Manual Feeder with [custom string]	249
Load Manual Feeder with [paper size]	250
Load Manual Feeder with [paper type] [paper size]	250
Load staples	250
Paper changes needed	250
Printer and scanner not connected, check connection and restart both devices	250
Reattach bin [x]	250
Reattach bin [x] – [y]	251
Reattach envelope feeder	251
Remove packaging material, [area name]	252
Remove paper from standard output bin	252
Remove paper from bin [x]	252
Remove paper from all bins	252
Remove paper from [linked bin set name]	252
Replace all originals if restarting job.	252
Replace jammed originals if restarting job.	253
Replace last scanned page and jammed originals if restarting job.	253
Replace pick roller	253
Replace wiper	253
Replace separator pad	253
Restore Held Jobs?	254
Scan document too long	254
Scanner automatic feeder cover open	254
Scanner locked, release lock under scanner	254
Some held jobs were not restored	254
Unsupported disk	254
Tray [x] paper size unsupported	254
30.xx Invalid refill, change cartridge	255
31.xx Replace defective cartridge	255
32.xx Cartridge part number unsupported by device	255
34 Incorrect paper size, open [paper source]	255
35 Insufficient memory to support Resource Save feature	255
37 Insufficient memory, some held jobs will not be restored	255
37 Insufficient memory to collate job	256
37 Insufficient memory, some Held Jobs were deleted	256
38 Memory full	256
39 Complex page, some data may not have printed	256
42.xy Cartridge region mismatch	256
51 Defective flash detected	256
52 Not enough free space in flash memory for resources	257
54 Network [x] software error	257
54 Serial option [x] error	257
54 Standard network software error	257
55 Unsupported option in slot [x]	257
56 Parallel port [x] disabled	258
56 Serial port [x] disabled	258
56 Standard USB port disabled	258
56 USB port [x] disabled	258
57 Configuration change, some held jobs were not restored	258
58 Too many bins attached	258
58 Too many disks installed	259
58 Too many flash options installed	259
58 Too many trays attached	259
59 Incompatible Duplex	259
59 Incompatible envelope feeder	259
59 Incompatible output bin [x]	260
59 Incompatible tray [x]	260
61 Remove defective disk	260
62 Disk full	260
80 Routine maintenance	260
88.xx Cartridge nearly low	260
88 Cartridge low	261
88.xx Replace cartridge	261
2yy.xx Close flatbed cover and load originals if restarting job	261
280.06 Paper missing	261
295.20 Multifeed Sensor On	262
840.01 Scanner disabled by admin	262
840.02 Scanner disabled. Contact system administrator if problem persists.	262
1565 Emulation error, load emulation option	262
Solving basic printer problems	262
Solving printing problems	263
Multiple-language PDF files do not print	263
Scanner control panel display is blank or displays only diamonds	263
Error message about reading USB drive appears	263
Jobs do not print	263
Make sure the printer is ready to print	263
Check to see if the standard exit bin is full	263
Check to see if the paper tray is empty	263
Make sure the correct printer software is installed	263
Make sure the internal print server is installed properly and working	264
Make sure you are using a recommended USB, serial, or Ethernet cable	264
Make sure printer cables are securely connected	264
Confidential and other held jobs do not print	264
Partial job, no job, or blank page prints	264
Make sure the printer has sufficient memory	264
Print job takes longer than expected	264
Reduce the complexity of the print job	264
Turn off the Page Protect setting	265
Change the environmental settings	265
Job prints from the wrong tray or on the wrong paper	265
Check the paper type setting	265
Incorrect characters print	265
Tray linking does not work	265
Load the same size and type of paper	265
Use the same Paper Size and Paper Type settings	265
Large jobs do not collate	266
Make sure Collate is set to On	266
Reduce the complexity of the print job	266
Make sure the printer has enough memory	266
Unexpected page breaks	266
Increase the Print Timeout value	266
Solving copy problems	266
Copier does not respond	266
Check the display for error messages	266
Check the power	266
Scanner unit does not close	266
Poor copy quality	267
Clear any error messages	267
Replace the toner or print cartridge	267
Clean the scanner glass	267
Clean the ADF glass	267
Adjust the toner darkness of the copy	267
Make sure the quality of the original document is satisfactory	267
Place the original document properly	268
Make sure to use the appropriate Copy settings	268
Partial document or photo copies	268
Check the document placement	268
Check the paper size setting	269
Solving scanner problems	269
Checking an unresponsive scanner	269
Scan was not successful	269
Check the cable connections	269