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Lexmark X7350 User's Guide - Page 91

Network troubleshooting

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9 Resend the fax. 10 If the problem persists, repeat step 1 through step 9 to resend the fax at successively lower transmission speeds. Note: 2400 bps is the lowest transmission speed. Notes: • The lower the transmission speed, the longer it will take your fax to print. • This solution will reduce the speed for future faxes until you reset the transmission speed. Network troubleshooting The printer to be configured does not appear in the list of printers found on your network SSID is not being broadcast. Make sure security keys are correct. Make sure the printer is connected to a power source and is turned on. For more information, see "Power button is not lit" on page 76. If you are using a print server: 1 Check the Ethernet cable for any obvious damage. 2 Firmly plug one end of the Ethernet cable into the printer or the print server. 3 Firmly plug the other end of the Ethernet cable into the network hub or wall connection. If you are also using a USB cable: 1 Check the USB cable for any obvious damage. 2 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with the USB symbol . 3 Firmly plug the square end of the USB cable into the USB port on the back of the printer. See the print server documentation for setup instructions if: • The lights of the print server are not on. • The USB cable is not connected to the print server. • The print server is not connected to a power source. If none of the previous actions fixes the problem, uninstall the printer software, and reinstall it. For more information, see "Removing and reinstalling the software" on page 100. Cannot print to the network printer See the print server documentation for setup instructions if: • The lights of the print server are not on. • The USB cable is not connected to the print server. • The print server is not connected to a power source. 91

Section	Page
Contents	3
Finding information about the printer	9
Setting up the printer	11
Checking the box contents	11
Installing another language control panel	11
Getting the printer ready to fax	12
Choosing a fax connection	12
Connecting directly to a telephone wall jack	13
Connecting to a telephone	13
Connecting to an answering machine	14
Connecting to a computer with a modem	16
Learning about the printer	18
Understanding the parts of the printer	18
Using the control panel buttons and menus	20
Using the control panel	20
Navigating the control panel menus	22
Using the Copy menu	23
Using the Scan menu	24
Using the Fax menu	24
Learning about the software	26
Using the printer software	26
Using the Productivity Suite	26
Using the All-In-One Center	27
Opening the All-In-One Center	27
Using the Scanning & Copying tab	28
Using the Saved Images tab	29
Using the Maintain/Troubleshoot link	29
Using the Solution Center	30
Using Print Properties	31
Opening Print Properties	31
Using the Save Settings menu	31
Using the I Want To menu	31
Using the Options menu	31
Using the Print Properties tabs	32
Using the Photo Editor	32
Using the Fax Setup Utility	33
Loading paper and original documents	34
Loading paper	34
Loading various paper types	35
Loading original documents into the ADF	38
Loading original documents on the scanner glass	39
Printing	41
Printing a document	41
Printing collated copies	41
Printing the last page first (reverse page order)	41
Printing transparencies	42
Printing envelopes	42
Printing multiple pages on one sheet	42
Printing cards	43
Copying	44
Making a copy	44
Collating copies	44
Repeating an image on one page	45
Enlarging or reducing an image	45
Scanning	47
Scanning a document	47
Scanning documents or images for e-mailing	47
Scanning text for editing	48
Scanning images for editing	48
Scanning clear images from magazines or newspapers	48
Scanning to a computer over a network	49
Faxing	50
Sending a fax	50
Entering a fax number	50
Sending a fax using the control panel	51
Sending a fax using the computer	51
Sending a broadcast fax at a scheduled time	52
Sending a fax while listening to a call (On Hook Dial)	52
Receiving a fax	53
Receiving a fax automatically	53
Receiving a fax with an answering machine	53
Receiving a fax manually	53
Using Caller ID	53
Forwarding faxes	54
Printing fax activity reports	54
Setting up Quick Dial buttons and Speed Dial numbers	55
Setting up Quick Dial buttons using the control panel	55
Setting up Quick Dial buttons using the computer	55
Setting up Speed Dial numbers	55
Using the Phone Book	56
Customizing dial settings	56
Setting up a dialing prefix	56
Setting the distinctive ring	57
Setting the number of rings before receiving a fax automatically	57
Setting up to fax while behind a PBX	58
Customizing fax settings	58
Customizing settings using the Fax Setup Utility	58
Setting up a fax header	60
Setting up a fax footer	61
Blocking unwanted changes to fax settings	61
Blocking junk faxes	62
Working with photos	63
Printing borderless photos	63
Printing photos stored on the computer using the Productivity Suite	63
Using a PictBridge-enabled digital camera to control printing photos	64
Customizing photos	64
Creating and printing a scrapbook or album page	64
Adding text captions to a photo page	65
Networking the printer	66
Installing network printers	66
Shared printing	66
Direct IP printing	67
Tips for installing a network printer	67
Assigning an IP address	67
Finding your MAC address	67
Configuring a network printer manually	67
Finding a printer/print server located on remote subnets	68
Network troubleshooting tips	68
Maintaining the printer	69
Changing print cartridges	69
Removing a used print cartridge	69
Installing print cartridges	70
Achieving better print quality	71
Improving print quality	71
Aligning print cartridges	71
Cleaning the print cartridge nozzles	72
Wiping the print cartridge nozzles and contacts	72
Preserving the print cartridges	73
Cleaning the scanner glass	73
Ordering supplies	74
Recycling Lexmark products	74
Troubleshooting	75
Setup troubleshooting	75
Incorrect language appears on the display	75
Power button is not lit	76
Software does not install	76
Page does not print	77
Cannot print from digital camera using PictBridge	79
Print troubleshooting	79
Improving print quality	79
Poor text and graphic quality	80
Poor quality at the edges of the page	81
Printer does not print or respond	81
Print speed is slow	81
Partial document or photo prints	82
Copy troubleshooting	82
Copier does not respond	82
Scanner unit does not close	83
Poor copy quality	83
Partial document or photo copies	84
Scan troubleshooting	84
Scanner does not respond	84
Scanning takes too long or freezes the computer	84
Scan was not successful	85
Poor scanned image quality	85
Partial document or photo scans	86
Cannot scan to an application	86
Cannot scan to a computer over a network	86
Fax troubleshooting	86
Tips for faxing using the Productivity Suite	86
Cannot send or receive a fax	86
Can send but not receive faxes	88
Can receive but not send faxes	88
Printer receives a blank fax	89
Received fax has poor print quality	90
Network troubleshooting	91
The printer to be configured does not appear in the list of printers found on your network	91
Cannot print to the network printer	91
Network name does not appear in the list	92
Jams and misfeeds troubleshooting	92
Paper jam in the printer	92
Paper jam in the ADF	92
Paper or specialty media misfeeds	93
Printer does not feed paper, envelopes, or specialty media	93
Banner paper jams	94
Error messages	94
Black Ink Low/Color Ink Low/Photo Ink Low	94
Clear Paper Jam	94
Clear ADF Jam	94
Left Cartridge Error/Right Cartridge Error	94
Cartridge Error	95
Clear Carrier Jam	95
Left Cartridge Missing/Right Cartridge Missing	96
Error: 1104	96
Alignment Problem	97
Fax Error	97
Fax Mode Unsupported	97
Failed to Connect	97
Phone Line Error	98
Remote Fax Error	98
Phone Line Busy	99
Memory Full	100
Removing and reinstalling the software	100
Notices	102
Trademarks	102
Conventions	102
Federal Communications Commission (FCC) compliance information statement	102
European Community (EC) directives conformity	103
Noise emission levels	103
Waste from Electrical and Electronic Equipment (WEEE) directive	103
Federal Communications Commission (FCC) compliance information statement	104
Other telecommunications notices	105
ENERGY STAR	106
Power consumption	106
Product power consumption	106
Power Saver	106
Off mode	106
Total energy usage	107
Mercury statement	107