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Cannot Access the Internet, Refresh, admin, password, To check the WAN IP address, ADVANCED

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AC1750 Smart WiFi Router address is in this range, check the connection from the computer to the router, and reboot your computer. • If your router's IP address was changed and you do not know the current IP address, clear the router's configuration to factory defaults. This sets the router's IP address to 192.168.1.1. For more information, see Factory Settings on page 179. • Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded. • Try quitting the browser and launching it again. • Make sure that you are using the correct login information. The user name is admin, and the default password is password. Make sure that Caps Lock is off when you enter this information. • If you are attempting to set up your NETGEAR behind an existing router in your network, use bridge mode or set up the router as an access point. • If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration. Cannot Access the Internet If you can access your router but not the Internet, check to see if the router can obtain an IP address from your Internet service provider (ISP). Unless your ISP provides a fixed IP address, your router requests an IP address from the ISP. You can determine whether the request was successful using the Router Status page.  To check the WAN IP address: 1. Start your browser, and select an external site such as www.netgear.com. 2. Access the router interface at www.routerlogin.net. 3. Click the ADVANCED tab. 4. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router did not obtain an IP address from your ISP. If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new router by restarting your network. For more information, see Sequence to Restart Your Network on page 169. If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following: • Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login. • If your ISP requires a login, the login name and password might be set incorrectly. Troubleshooting 172

Section	Page
AC1750 Smart WiFi Router	1
Contents	3
1. Hardware Setup	8
Unpack Your Router	9
Extend the Antennas	9
Top and Front Panels	10
Rear Panel	11
Position Your Router	11
Cable Your Router	13
2. Connect to the Network and Access the Router	14
Connect to the Network	15
Wired Connection	15
WiFi Connection	15
Label	16
Types of Logins	16
Use an Internet Browser to Access the Router	16
NETGEAR genie Automatic Internet Setup	16
Log In to the Router	19
Change the Language	19
Access the Router with the NETGEAR genie App	20
3. Specify Your Internet Settings	21
Use the Internet Setup Wizard	22
Manually Set Up the Internet Connection	23
Specify an Internet Connection That Does Not Use a Login	23
Specify an Internet Connection That Uses a Login	25
Specify IPv6 Internet Connections	27
Requirements for Entering IPv6 Addresses	28
Use Auto Detect for an IPv6 Internet Connection	28
Use Auto Config for an IPV6 Internet Connection	29
Set Up an IPv6 6rd Tunnel Internet Connection	31
Set Up an IPv6 6to4 Tunnel Internet Connection	33
Set Up an IPv6 Pass Through Internet Connection	35
Set Up an IPv6 Fixed Internet Connection	35
Set Up an IPv6 DHCP Internet Connection	37
Set Up an IPv6 PPPoE Internet Connection	38
Change the MTU Size	40
Enable the Bridge or Add a VLAN Tag Group	42
Enable the Bridge	42
Add VLAN Tag Groups	43
4. Optimize Performance	45
Prioritize Internet Traffic with Quality of Service	46
Optimize Internet Gaming with Upstream QoS	46
Add Upstream QoS Rules	47
Set Up QoS for Applications and Online Gaming	48
Set Up QoS for a Router LAN Port	49
Set Up QoS for a MAC Address	50
Edit an Upstream QoS Policy	51
Delete an Upstream QoS Policy	52
Optimize Video Streaming with Downstream QoS	53
Add Downstream QoS Rules by Keyword	54
Add a Downstream QoS Rule by Device	55
Improve Network Connections with Universal Plug and Play	55
Wi-Fi Multimedia Quality of Service	56
5. Control Access to the Internet	58
Set Up Parental Controls	59
Block Access to Your Network	60
Use Keywords to Block Internet Sites	61
Delete Keywords from the List to Be Blocked	62
Block Services from the Internet	62
Schedule When to Block Internet Sites and Services	64
Avoid Blocking on a Trusted Computer	65
Set Up Security Event Email Notifications	65
6. Share USB Storage Devices Attached to the Router	67
USB Storage Device Requirements	68
Access a USB Storage Device on the Network	69
Back Up Windows Computers with ReadySHARE Vault	72
Back Up Mac Computers with Time Machine	72
Set Up a USB Hard Drive on a Mac	72
Prepare to Back Up a Large Amount of Data	73
Use Time Machine to Back Up onto a USB Hard Drive	73
Control Access to the USB Drive	74
Use FTP Within the Network	77
View or Change Network Folders on a USB Drive	77
Add a Network Folder on a USB Drive	79
Edit a Network Folder on a USB Drive	80
Safely Remove a USB Drive	81
7. Access the Router’s USB Drive Through the Internet	83
Access the USB Drive Through the Internet	84
Set Up FTP Access Through the Internet	84
Access the USB Drive Through the Internet with FTP	85
Dynamic DNS	86
Your Personal FTP Server	86
Set Up a New Dynamic DNS Account	87
Specify a DNS Account	88
Change the Dynamic DNS Settings	90
Set Up Your Personal FTP Server	90
8. Use the Router as a Media Server	91
Specify ReadyDLNA Media Server Settings	92
Play Music from a USB Drive with iTunes Server	92
Play Media from a USB Drive on TiVo	94
9. Share a USB Printer	97
Install the Printer Driver and Cable the Printer	98
Download the ReadySHARE Printer Utility	98
Install the ReadySHARE Printer Utility	99
Use the Shared Printer	100
View or Change the Status of a Printer	101
Use the Scan Feature of a Multifunction USB Printer	102
Change NETGEAR USB Control Center Settings	102
10. Specify Network Settings	104
Disable LED Blinking or Turn Off LEDs	105
View the WAN Settings	105
Set Up a Default DMZ Server	107
Change the Router’s Device Name	108
Change the LAN TCP/IP Settings	108
Specify the IP Addresses That the Router Assigns	110
Disable the DHCP Server Feature in the Router	111
Manage Reserves LAN IP Addresses	112
Reserve an IP Address	112
Edit a Reserved IP Address Entry	113
Delete a Reserved IP Address Entry	113
Use the WPS Wizard for WiFi Connections	114
Specify Basic WiFi Settings	115
Change the WiFi Security Option	117
Set Up a Guest Network	118
How the Router Manages WiFi Clients	120
Airtime Fairness	120
Implicit Beamforming	120
Control the Wireless Radios	121
Use the WiFi On/Off Button	121
Enable or Disable the Wireless Radios	121
Set Up a Wireless Schedule	122
Specify WPS Settings	123
Set Up the Router with an Existing Router or Gateway	124
Use the Router as a Wireless Access Point	126
Set Up the Router in Bridge Mode	127
11. Manage Your Network	130
Update the Router Firmware	131
Change the admin Password	131
Recover the admin Password	132
View Router Status	134
Display Internet Port Statistics	134
Check the Internet Connection Status	135
View and Manage Logs of Router Activity	137
Monitor Internet Traffic	138
Create Custom Static Routes	139
Set Up a Static Route	140
Edit a Static Route	141
Delete a Static Route	141
View Devices Currently on the Network	142
Manage the Router Configuration File	143
Back Up Settings	143
Restore Configuration Settings	144
Erase the Current Configuration Settings	144
Remote Management	145
Remotely Access Your Router Using the genie App	146
12. Use VPN to Access Your Network	147
Set Up a VPN Connection	148
Specify VPN Service in the Router	149
Install OpenVPN Software on Your Computer	149
Use a VPN Tunnel	151
Use VPN to Access the Router’s USB Drive and Media	153
Use VPN to Access Your Internet Service at Home	153
Set Up VPN Client Internet Access in the Router	153
Block VPN Client Internet Access in the Router	154
Use a VPN Tunnel to Access Your Internet Service at Home	155
13. Specify Internet Port Settings	156
Set Up Port Forwarding to a Local Server	157
Add a Custom Port Forwarding Service	158
Edit a Port Forwarding Service	159
Delete a Port Forwarding Entry	159
Application Example: Make a Local Web Server Public	160
How the Router Implements the Port Forwarding Rule	160
Set Up Port Triggering	161
Add a Port Triggering Service	161
Enable Port Triggering	162
Application Example: Port Triggering for Internet Relay Chat	163
14. Troubleshooting	165
Quick Tips	166
Sequence to Restart Your Network	166
Check Ethernet Cable Connections	166
Wireless Settings	166
Network Settings	166
Troubleshoot with the LEDs	167
Standard LED Behavior When the Router Is Powered On	167
Power LED Is Off or Blinking	167
Power LED Stays Amber	167
LEDs Never Turn Off	168
Internet or Ethernet Port LEDs Are Off	168
WiFi LED Is Off	168
Cannot Log In to the Router	168
Cannot Access the Internet	169
Troubleshoot PPPoE	170
Troubleshoot Internet Browsing	171
Changes Not Saved	171
Wireless Connectivity	172
Troubleshoot Your Network Using the Ping Utility	172
Test the LAN Path to Your Router	172
Test the Path from Your Computer to a Remote Device	173
A. Supplemental Information	175
Factory Settings	176

Match case Limit results 1 per page

Troubleshooting

172

AC1750

Smart

WiFi

Router

address is in this range, check the connection from the computer to the router, and reboot

your computer.

•

If your router’s IP address was changed and you do not know the current IP address,

clear the router’s configuration to factory defaults. This sets the router’s IP address to

192.168.1.1. For more information, see

Factory Settings

on page

179.

•

Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using

Internet Explorer, click the

Refresh

button to be sure that the Java applet is loaded.

•

Try quitting the browser and launching it again.

•

Make sure that you are using the correct login information. The user name is

admin

, and

the default password is

password

. Make sure that Caps Lock is off when you enter this

information.

•

If you are attempting to set up your NETGEAR behind an existing router in your network,

use bridge mode or set up the router as an access point.

•

If you are attempting to set up your NETGEAR router as a replacement for an ADSL

gateway in your network, the router cannot perform many gateway services. For

example, the router cannot convert ADSL or cable data into Ethernet networking

information. NETGEAR does not support such a configuration.

Cannot Access the Internet

If you can access your router but not the Internet, check to see if the router can obtain an IP

address from your Internet service provider (ISP). Unless your ISP provides a fixed IP

address, your router requests an IP address from the ISP. You can determine whether the

request was successful using the Router Status page.



To check the WAN IP address:

Start your browser, and select an external site such as

www.netgear.com

Access the router interface at

www.routerlogin.net.

Click the

ADVANCED

tab.

Check that an IP address is shown for the Internet port.

If 0.0.0.0 is shown, your router did not obtain an IP address from your ISP.

If your router cannot obtain an IP address from the ISP, you might need to force your cable or

DSL modem to recognize your new router by restarting your network. For more information,

see

Sequence to Restart Your Network

on page

169.

If your router is still unable to obtain an IP address from the ISP, the problem might be one of

the following:

•

Your Internet service provider (ISP) might require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of

•

If your ISP requires a login, the login name and password might be set incorrectly.