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Netgear R6400 User Manual - Page 170

Troubleshoot PPPoE, Tools > Internet Options, Connections, Never dial a connection

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AC1750 Smart WiFi Router • Your ISP might check for your computer's host name. Assign the computer host name of your ISP account as the account name in the Internet Setup page. • Your ISP allows only one Ethernet MAC address to connect to Internet and might check for your computer's MAC address. In this case, do one of the following: - Inform your ISP that you bought a new network device, and ask them to use the router's MAC address. - Configure your router to clone your computer's MAC address. If your router obtained an IP address, but your computer is does not load any web pages from the Internet, it might be due to the following reasons: • Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router's configuration, reboot your computer, and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation. • Your computer might not be set up with the router as router its TCP/IP gateway. If your computer obtains its information from the router by DHCP, reboot the computer, and verify the gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection. Other browsers provide similar options. Troubleshoot PPPoE If you are using PPPoE, try troubleshooting your Internet connection.  To troubleshoot a PPPoE connection: 1. Launch an Internet browser from a computer or wireless device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.com. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Click the ADVANCED tab. Troubleshooting 173

Section	Page
AC1750 Smart WiFi Router	1
Contents	3
1. Hardware Setup	8
Unpack Your Router	9
Extend the Antennas	9
Top and Front Panels	10
Rear Panel	11
Position Your Router	11
Cable Your Router	13
2. Connect to the Network and Access the Router	14
Connect to the Network	15
Wired Connection	15
WiFi Connection	15
Label	16
Types of Logins	16
Use an Internet Browser to Access the Router	16
NETGEAR genie Automatic Internet Setup	16
Log In to the Router	19
Change the Language	19
Access the Router with the NETGEAR genie App	20
3. Specify Your Internet Settings	21
Use the Internet Setup Wizard	22
Manually Set Up the Internet Connection	23
Specify an Internet Connection That Does Not Use a Login	23
Specify an Internet Connection That Uses a Login	25
Specify IPv6 Internet Connections	27
Requirements for Entering IPv6 Addresses	28
Use Auto Detect for an IPv6 Internet Connection	28
Use Auto Config for an IPV6 Internet Connection	29
Set Up an IPv6 6rd Tunnel Internet Connection	31
Set Up an IPv6 6to4 Tunnel Internet Connection	33
Set Up an IPv6 Pass Through Internet Connection	35
Set Up an IPv6 Fixed Internet Connection	35
Set Up an IPv6 DHCP Internet Connection	37
Set Up an IPv6 PPPoE Internet Connection	38
Change the MTU Size	40
Enable the Bridge or Add a VLAN Tag Group	42
Enable the Bridge	42
Add VLAN Tag Groups	43
4. Optimize Performance	45
Prioritize Internet Traffic with Quality of Service	46
Optimize Internet Gaming with Upstream QoS	46
Add Upstream QoS Rules	47
Set Up QoS for Applications and Online Gaming	48
Set Up QoS for a Router LAN Port	49
Set Up QoS for a MAC Address	50
Edit an Upstream QoS Policy	51
Delete an Upstream QoS Policy	52
Optimize Video Streaming with Downstream QoS	53
Add Downstream QoS Rules by Keyword	54
Add a Downstream QoS Rule by Device	55
Improve Network Connections with Universal Plug and Play	55
Wi-Fi Multimedia Quality of Service	56
5. Control Access to the Internet	58
Set Up Parental Controls	59
Block Access to Your Network	60
Use Keywords to Block Internet Sites	61
Delete Keywords from the List to Be Blocked	62
Block Services from the Internet	62
Schedule When to Block Internet Sites and Services	64
Avoid Blocking on a Trusted Computer	65
Set Up Security Event Email Notifications	65
6. Share USB Storage Devices Attached to the Router	67
USB Storage Device Requirements	68
Access a USB Storage Device on the Network	69
Back Up Windows Computers with ReadySHARE Vault	72
Back Up Mac Computers with Time Machine	72
Set Up a USB Hard Drive on a Mac	72
Prepare to Back Up a Large Amount of Data	73
Use Time Machine to Back Up onto a USB Hard Drive	73
Control Access to the USB Drive	74
Use FTP Within the Network	77
View or Change Network Folders on a USB Drive	77
Add a Network Folder on a USB Drive	79
Edit a Network Folder on a USB Drive	80
Safely Remove a USB Drive	81
7. Access the Router’s USB Drive Through the Internet	83
Access the USB Drive Through the Internet	84
Set Up FTP Access Through the Internet	84
Access the USB Drive Through the Internet with FTP	85
Dynamic DNS	86
Your Personal FTP Server	86
Set Up a New Dynamic DNS Account	87
Specify a DNS Account	88
Change the Dynamic DNS Settings	90
Set Up Your Personal FTP Server	90
8. Use the Router as a Media Server	91
Specify ReadyDLNA Media Server Settings	92
Play Music from a USB Drive with iTunes Server	92
Play Media from a USB Drive on TiVo	94
9. Share a USB Printer	97
Install the Printer Driver and Cable the Printer	98
Download the ReadySHARE Printer Utility	98
Install the ReadySHARE Printer Utility	99
Use the Shared Printer	100
View or Change the Status of a Printer	101
Use the Scan Feature of a Multifunction USB Printer	102
Change NETGEAR USB Control Center Settings	102
10. Specify Network Settings	104
Disable LED Blinking or Turn Off LEDs	105
View the WAN Settings	105
Set Up a Default DMZ Server	107
Change the Router’s Device Name	108
Change the LAN TCP/IP Settings	108
Specify the IP Addresses That the Router Assigns	110
Disable the DHCP Server Feature in the Router	111
Manage Reserves LAN IP Addresses	112
Reserve an IP Address	112
Edit a Reserved IP Address Entry	113
Delete a Reserved IP Address Entry	113
Use the WPS Wizard for WiFi Connections	114
Specify Basic WiFi Settings	115
Change the WiFi Security Option	117
Set Up a Guest Network	118
How the Router Manages WiFi Clients	120
Airtime Fairness	120
Implicit Beamforming	120
Control the Wireless Radios	121
Use the WiFi On/Off Button	121
Enable or Disable the Wireless Radios	121
Set Up a Wireless Schedule	122
Specify WPS Settings	123
Set Up the Router with an Existing Router or Gateway	124
Use the Router as a Wireless Access Point	126
Set Up the Router in Bridge Mode	127
11. Manage Your Network	130
Update the Router Firmware	131
Change the admin Password	131
Recover the admin Password	132
View Router Status	134
Display Internet Port Statistics	134
Check the Internet Connection Status	135
View and Manage Logs of Router Activity	137
Monitor Internet Traffic	138
Create Custom Static Routes	139
Set Up a Static Route	140
Edit a Static Route	141
Delete a Static Route	141
View Devices Currently on the Network	142
Manage the Router Configuration File	143
Back Up Settings	143
Restore Configuration Settings	144
Erase the Current Configuration Settings	144
Remote Management	145
Remotely Access Your Router Using the genie App	146
12. Use VPN to Access Your Network	147
Set Up a VPN Connection	148
Specify VPN Service in the Router	149
Install OpenVPN Software on Your Computer	149
Use a VPN Tunnel	151
Use VPN to Access the Router’s USB Drive and Media	153
Use VPN to Access Your Internet Service at Home	153
Set Up VPN Client Internet Access in the Router	153
Block VPN Client Internet Access in the Router	154
Use a VPN Tunnel to Access Your Internet Service at Home	155
13. Specify Internet Port Settings	156
Set Up Port Forwarding to a Local Server	157
Add a Custom Port Forwarding Service	158
Edit a Port Forwarding Service	159
Delete a Port Forwarding Entry	159
Application Example: Make a Local Web Server Public	160
How the Router Implements the Port Forwarding Rule	160
Set Up Port Triggering	161
Add a Port Triggering Service	161
Enable Port Triggering	162
Application Example: Port Triggering for Internet Relay Chat	163
14. Troubleshooting	165
Quick Tips	166
Sequence to Restart Your Network	166
Check Ethernet Cable Connections	166
Wireless Settings	166
Network Settings	166
Troubleshoot with the LEDs	167
Standard LED Behavior When the Router Is Powered On	167
Power LED Is Off or Blinking	167
Power LED Stays Amber	167
LEDs Never Turn Off	168
Internet or Ethernet Port LEDs Are Off	168
WiFi LED Is Off	168
Cannot Log In to the Router	168
Cannot Access the Internet	169
Troubleshoot PPPoE	170
Troubleshoot Internet Browsing	171
Changes Not Saved	171
Wireless Connectivity	172
Troubleshoot Your Network Using the Ping Utility	172
Test the LAN Path to Your Router	172
Test the Path from Your Computer to a Remote Device	173
A. Supplemental Information	175
Factory Settings	176

Match case Limit results 1 per page

Troubleshooting

173

AC1750

Smart

WiFi

Router

•

Your ISP might check for your computer’s host name.

Assign the computer host name of your ISP account as the account name in the Internet

Setup page.

•

Your ISP allows only one Ethernet MAC address to connect to Internet and might check

for your computer’s MAC address. In this case, do one of the following:

Inform your ISP that you bought a new network device, and ask them to use the

router’s MAC address.

Configure your router to clone your computer’s MAC address.

If your router obtained an IP address, but your computer is does not load any web pages

from the Internet, it might be due to the following reasons:

•

Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www

addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or

two DNS servers for your use. If you entered a DNS address during the router’s

configuration, reboot your computer, and verify the DNS address. You can configure your

computer manually with DNS addresses, as explained in your operating system

documentation

•

Your computer might not be set up with the router as router its TCP/IP gateway.

If your computer obtains its information from the router by DHCP, reboot the computer,

and verify the gateway address.

•

You might be running login software that is no longer needed.

If your ISP provided a program to log you in to the Internet (such as WinPoET), you no

longer need to run that software after installing your router. You might need to go to

Internet Explorer and select

Tools > Internet Options

, click the

Connections

tab, and

select

Never dial a connection

. Other browsers provide similar options.

Troubleshoot PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.



To troubleshoot a PPPoE connection:

Launch an Internet browser from a computer or wireless device that is connected to the

network.

Type

http://www.routerlogin.net

http://www.routerlogin.com

A login window opens.

Enter the router user name and password.

The user name is

admin

. The default password is

password

. The user name and

password are case-sensitive.

The BASIC Home page displays.

Click the ADVANCED tab.