Panasonic WV-ST165 Operating Instructions - Page 234

Troubleshooting, Select HTTP Do not select HTTPS

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23 Troubleshooting Symptom Cannot access the camera from a mobile terminal. A cookie error was displayed when performing user registration for "Viewnetcam.com". User registration for the "Viewnetcam.com" service fails. Cannot obtain images on the SD memory card. SW396 SC385 SW172 SW395 SC384 ST165 SC386 SW175 ST162 Cause/solution • Is the SSL encryption method different from that of the camera? Select "HTTP" (Do not select "HTTPS") for "HTTPS" - "Connection" on the "Network" page - the [Network] tab, and access the camera again. • Did you access "http://" while using the HTTPS function? To use the HTTPS function, access "https://". It is also necessary to enter the port number. • Is the URL correct? Or is "/cam" missing at the end of the URL? Check if the URL is entered correctly. When accessing the camera from a mobile terminal, it is necessary to enter "/cam" at the end of the URL that is used for the camera access from a PC. • Is the SSL encryption method different from that of the camera? Select "HTTP" (Do not select "HTTPS") for "HTTPS" - "Connection" on the "Network" page - the [Network] tab, and access the camera again. • Did you access "http://" while using the HTTPS function? To use the HTTPS function, access "https://". It is also necessary to enter the port number. • Is the web browser configured to allow cookies? Configure the web browser to allow cookies. In Internet Explorer, from [Tools] select [Internet Options] and configure the cookies setting in the [Privacy] tab. • Is the registered e-mail address correct? When an e-mail with the "Viewnetcam.com" website link is not received, the registered e-mail address may be incorrect. Visit the "Viewnetcam.com" website (http://www.viewnetcam.com/) to register the correct e-mail address. • Is "Allow" selected for "FTP access to camera" on the [Network] tab of "Network" page? It is necessary in advance to select "Allow" for "FTP access to camera" on the [Network] tab of the "Network" page. • Is the entered password correct? Restart the web browser and enter the password again. • Access to the SD memory card may be failed. Restart the web browser and retry to obtain images. Reference pages 166 181 23 166 181 - 172 65 - 234 Operating Instructions

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Symptom
Cause/solution
Reference pages
•
Is the SSL encryption method different from that of
the camera?
Select “HTTP” (Do not select “HTTPS”) for
“HTTPS” - “Connection” on the “Network” page - the
[Network] tab, and access the camera again.
166
•
Did you access “http://” while using the HTTPS
function?
To use the HTTPS function, access “https://”. It is
also necessary to enter the port number.
181
Cannot access the camera
from a mobile terminal.
•
Is the URL correct? Or is “/cam” missing at the end
of the URL?
Check if the URL is entered correctly. When
accessing the camera from a mobile terminal, it is
necessary to enter “/cam” at the end of the URL that
is used for the camera access from a PC.
23
•
Is the SSL encryption method different from that of
the camera?
Select “HTTP” (Do not select “HTTPS”) for
“HTTPS” - “Connection” on the “Network” page - the
[Network] tab, and access the camera again.
166
•
Did you access “http://” while using the HTTPS
function?
To use the HTTPS function, access “https://”. It is
also necessary to enter the port number.
181
A cookie error was displayed
when performing user
registration for
“Viewnetcam.com”.
•
Is the web browser configured to allow cookies?
Configure the web browser to allow cookies. In
Internet Explorer, from [Tools] select [Internet
Options] and configure the cookies setting in the
[Privacy] tab.
-
User registration for the
“Viewnetcam.com” service
fails.
•
Is the registered e-mail address correct?
When an e-mail with the “Viewnetcam.com” website
link is not received, the registered e-mail address
may be incorrect. Visit the “Viewnetcam.com”
website (http://www.viewnetcam.com/) to register
the correct e-mail address.
-
Cannot obtain images on the
SD memory card.
SW396
SW396
SW395
SW395
SC386
SC386
SC385
SC385
SC384
SC384
SW175
SW175
SW172
SW172
ST165
ST165
ST162
ST162
•
Is “Allow” selected for “FTP access to camera” on
the [Network] tab of “Network” page?
It is necessary in advance to select “Allow” for “FTP
access to camera” on the [Network] tab of the
“Network” page.
172
•
Is the entered password correct?
Restart the web browser and enter the password
again.
65
•
Access to the SD memory card may be failed.
Restart the web browser and retry to obtain images.
-
234
Operating Instructions
23 Troubleshooting