Pantech Ease Manual - English - Page 87

Alert message, Troubleshooting checklist - covers

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Alert message If you experience any problem while using your mobile phone, please refer to the following checklist. If the problem still persists, contact your dealer or nearest carrier. When the "Insert SIM Card" message appears: Make sure the SIM card is correctly installed. Check to see if the SIM card is working properly. If it does not work, try to clean the contact points of the card with a dry cloth. If it is out of order, take it to your service provider. When the "Messages full" message appears: The received or saved messages are full in your phone memory. You need to delete some messages. When the "Phone and SIM messages is full. Delete Messages" message appears: The received or saved messages are full in your phone and SIM card memory. You need to delete the message. When the "Password" message appears in Phone locked state: Enter the phone password. The default password is"1234". If you cannot remember the password, contact the nearest carrier. When the "Enter PIN1" message appears: Input PIN1. If you cannot remember it, contact your service provider. You can still receive calls even if your mobile phone becomes locked after entering the incorrect PIN1 on three consecutive attempts. 172 Appendix When the "No Service" or "Network Search" appears: 01 If you cannot make/receive a call when you are indoors or undergrounds where the signal strength is poor, move toward a window or go out to an open 02 area. If you still cannot make a connection, contact your service provider. 03 04 Troubleshooting checklist 05 When audio quality is poor: 06 End a call and try again. 01 When the other party cannot hear you speaking: 02 Your phone may be set to MUTE. Disable the MUTE function. Or your hand may 03 be covering the microphone located below the key. 04 When battery lifetime is shorter than usual: 05 This may happen when you are in an area with low signal strength. Turn off 06 your phone when it is not in use. Change the battery when battery energy is 07 exhausted. When your mobile phone does not turn on: Make sure your battery is charged. Check to see if your phone works while recharging the battery. When you are unable to send a message: Either you are not registered to receive an SMS service, or you may be in an area where your network service provider cannot provide such a service. When you are unable to make a call: 173

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Appendix
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Alert message
If you experience any problem while using your mobile phone, please refer
to the following checklist. If the problem still persists, contact your dealer or
nearest carrier.
When the
“Insert SIM Card”
message appears:
Make sure the SIM card is correctly installed. Check to see if the SIM card is
working properly. If it does not work, try to clean the contact points of the card
with a dry cloth. If it is out of order, take it to your service provider.
When the
“Messages full”
message appears:
The received or saved messages are full in your phone memory.
You need to delete some messages.
When the
“Phone and SIM messages is full. Delete Messages”
message
appears:
The received or saved messages are full in your phone and SIM card memory.
You need to delete the message.
When the
“Password”
message appears in Phone locked state:
Enter the phone password. The default password is”1234”. If you cannot
remember the password, contact the nearest carrier.
When the
“Enter PIN1”
message appears:
Input PIN1. If you cannot remember it, contact your service provider. You can
still receive calls even if your mobile phone becomes locked after entering the
incorrect PIN1 on three consecutive attempts.
When the
“No Service”
or
“Network Search”
appears:
If you cannot make/receive a call when you are indoors or undergrounds
where the signal strength is poor, move toward a window or go out to an open
area. If you still cannot make a connection, contact your service provider.
Troubleshooting checklist
When audio quality is poor:
End a call and try again.
When the other party cannot hear you speaking:
Your phone may be set to MUTE. Disable the MUTE function. Or your hand may
be covering the microphone located below the
key.
When battery lifetime is shorter than usual:
This may happen when you are in an area with low signal strength. Turn off
your phone when it is not in use. Change the battery when battery energy is
exhausted.
When your mobile phone does not turn on:
Make sure your battery is charged. Check to see if your phone works while
recharging the battery.
When you are unable to send a message:
Either you are not registered to receive an SMS service, or you may be in an
area where your network service provider cannot provide such a service.
When you are unable to make a call: