Pfaff creative icon User Guide - Page 205

Replacing the Needle Plate, Troubleshooting, General Problems

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Replacing the Needle Plate Position the needle plate so that it fits into the notch at D D the back (D). Press the needle plate down until it clicks into place. Replace the bobbin cover. Maintenance Troubleshooting In this troubleshooting guide you will find solutions to the problems you may have with your machine. For further information please contact your local authorized PFAFF® retailer who will be happy to help you. Note: For problems with the firmware, such as WiFi connection and mySewnet™ services, please refer to the troubleshooting section in the built-in user's guide. General Problems Bobbin alarm does not work Thread cutter does not cut the thread Fabric does not feed Wrong stitch, irregular or narrow stitch The needle breaks The machine will not sew Poor sewing/embroidery result The sewing and embroidery machine screen and/or function buttons do not respond to touch When sewing in heavy and/or dense fabrics the machine emits a distinct sound different from the sound normally generated when sewing. Clean lint from bobbin area and use only the original PFAFF® bobbins designed especially for this model. Remove needle plate and clean lint from bobbin area. Enable automatic thread cutter in the settings menu. Make sure the machine is not set for free motion sewing. Make sure the feed teeth are not set to down in the settings menu. Deactivate twin needle or stitch width safety in the settings menu. Insert needle correctly as described, see Changing the Needle, page 34. Use a needle suitable for selected fabric. See Selecting Correct Thread/Needle Combination, page 37. Check that all plugs are securely inserted into the machine and the wall socket. Use only accessories designed for your creative icon™ machine. Follow the on-screen recommendations. The sockets and function buttons on the machine can be sensitive to static electricity. If the screen does not respond to touch, turn the machine OFF and then ON again. If the problem persists, contact your authorized PFAFF® retailer. The sound is not an indication of malfunction. The machine is equipped with a pulsating needle piercing feature that helps the needle to penetrate heavy and/or dense fabrics. The sound is caused when the presser foot and fabric lift with the needle. Increase the presser foot pressure to prevent the foot from lifting. If the sound does not seem to be related to the pulsating needle piercing feature, contact your authorized PFAFF® retailer for service. 205

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Maintenance
Replacing the Needle Plate
Position the needle plate so that it fits into the notch at
the back (D). Press the needle plate down until it clicks
into place. Replace the bobbin cover.
Troubleshooting
In this troubleshooting guide you will find solutions to
the problems you may have with your machine. For
further information please contact your local authorized
PFAFF® retailer who will be happy to help you.
Note: For problems with the firmware, such as WiFi
connection and
mySewnet™
services, please refer to the
troubleshooting section in the built-in user’s guide.
General Problems
Bobbin alarm does not work
Clean lint from bobbin area and use only the original
PFAFF® bobbins designed especially for this model.
Thread cutter does not cut the thread
Remove needle plate and clean lint from bobbin area.
Enable automatic thread cutter in the settings menu.
Fabric does not feed
Make sure the machine is not set for free motion sewing.
Make sure the feed teeth are not set to down in the
settings menu.
Wrong stitch, irregular or narrow stitch
Deactivate twin needle or stitch width safety in the
settings menu.
The needle breaks
Insert needle correctly as described, see Changing the
Needle, page 34.
Use a needle suitable for selected fabric. See Selecting
Correct Thread/Needle Combination, page 37.
The machine will not sew
Check that all plugs are securely inserted into the
machine and the wall socket.
Poor sewing/embroidery result
Use only accessories designed for your
creative icon™
machine.
Follow the on-screen recommendations.
The sewing and embroidery machine screen and/or
function buttons do not respond to touch
The sockets and function buttons on the machine can be
sensitive to static electricity. If the screen does not
respond to touch, turn the machine OFF and then ON
again. If the problem persists, contact your authorized
PFAFF® retailer.
When sewing in heavy and/or dense fabrics the
machine emits a distinct sound different from the sound
normally generated when sewing.
The sound is not an indication of malfunction. The
machine is equipped with a pulsating needle piercing
feature that helps the needle to penetrate heavy and/or
dense fabrics. The sound is caused when the presser foot
and fabric lift with the needle. Increase the presser foot
pressure to prevent the foot from lifting.
If the sound does not seem to be related to the pulsating
needle piercing feature, contact your authorized
PFAFF® retailer for service.
D
D
205