Pfaff creative icon User Guide - Page 78
SewNotice App, Troubleshooting Connectivity, The Machine Cannot Connect to a WiFi Network
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SewNotice App With the SewNotice app in your mobile device your creative icon™ machine can send messages to you when it needs attention. Download the SewNotice app to your mobile device at App Store or Google Play. You can also download the app via the mySewnet™ portal at pfaff.mysewnet.com. The app will display current embroidery status: • All color blocks in loaded design(s). • Current stitch number and current color block • Machine pop-up messages such as thread color change and bobbin thread low. WiFi & mySewnet™ Services Troubleshooting Connectivity The Machine Cannot Connect to a WiFi Network The machine will not connect to a WiFi network Make sure that WiFi is enabled on your machine. Touch the WiFi icon in the Information Area to open WiFi Settings. Make sure that the machine detects a signal from your WiFi network. If there is no signal, move the machine closer to the WiFi router. Make sure you have selected your WiFi network. The machine has no Internet connection The WiFi network is password protected Make sure that your WiFi router has access to the Internet. Make sure that you have selected your WiFi network and entered the correct password. If you do not know the password, contact the administrator of your network. The Machine Cannot Synchronize with the mySewnet™ cloud The machine cannot synchronize files with the mySewnet™ cloud Make sure that you have a working WiFi connection. Make sure that you have signed in to your mySewnet™ account. New mySewnet™ accounts are registered in the machine or at pfaff.mysewnet.com Make sure that there is available space on the mySewnet™ cloud. If the mySewnet™ cloud is not accessible although you have checked the WiFi connection, the server could temporarily be unavailable. Please try again later. 78
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