Ricoh Aficio SP W2470 Hardware Guide - Page 131

Other printing problems, If the problem cannot be solved, contact your service representative.

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Other Printing Problems ❖ Other printing problems Problem Cause Solution A print instruction was issued from the computer, but printing did not start. User Authentication may have been set. • Ask the administrator for the user code. • Specify the user code you confirmed when printing from the printer driver. On the printer driver's [Printer Configuration] tab, click [User Code...], and then enter the user code. PDF files do not print PDF files are passout/cannot perform word-protected. PDF direct print. To print password-protected PDF files, enter the password in the [PDF Menu] or on SmartDeviceMonitor. • For details about [PDF Menu], see "PDF Menu", Software Guide. • For details about SmartDeviceMonitor, see the SmartDeviceMonitor Help. PDF files do not print out/cannot perform PDF direct print. PDF files cannot be printed if they are print-disabled in PDF file security setting. Change the PDF file security setting. PDF files do not print out/cannot perform PDF direct print. High compression PDF files created using the machine's scanner function cannot print directly. Open the application used to create the PDF, and then print the file using the application's driver. Re-save the file in normal (non-compressed) PDF format. Some types of High Compression PDF files are not supported. Consult your sales representa- tive about the supported file types. 8 PDF direct print pro- Fonts were not em- Embed fonts in the PDF file you want to print duces strange or mal- bedded. and then print. formed characters. Printing by wireless LAN is slow. The number of jobs exceeds the capacity of the machine. Reduce the number of jobs. Printing by wireless LAN is slow. • A communica- • Check if there are any other active wireless- tion error might devices near the machine. have occurred. • Remove the machine from close proximity • Interference from with IEEE 802.11b wireless LAN devices. other wireless LAN devices can reduce communi- cation speed. If the problem cannot be solved, contact your service representative. 121

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Other Printing Problems
121
8
❖
Other printing problems
If the problem cannot be solved, contact your service representative.
Problem
Cause
Solution
A print instruction
was issued from the
computer, but print-
ing did not start.
User Authentication
may have been set.
•
Ask the administrator for the user code.
•
Specify the user code you confirmed when
printing from the printer driver. On the
printer driver's
[
Printer Configuration
]
tab,
click
[
User Code...
]
, and then enter the user
code.
PDF files do not print
out/cannot perform
PDF direct print.
PDF files are pass-
word-protected.
To print password-protected PDF files, enter
the password in the
[
PDF Menu
]
or on SmartDe-
viceMonitor.
•
For details about
[
PDF Menu
]
, see “PDF
Menu”, Software Guide.
•
For details about SmartDeviceMonitor, see
the SmartDeviceMonitor Help.
PDF files do not print
out/cannot perform
PDF direct print.
PDF files cannot be
printed if they are
print-disabled in PDF
file security setting.
Change the PDF file security setting.
PDF files do not print
out/cannot perform
PDF direct print.
High compression
PDF files created us-
ing the machine's
scanner function can-
not print directly.
Open the application used to create the PDF,
and then print the file using the application's
driver.
Re-save the file in normal (non-compressed)
PDF format.
Some types of High Compression PDF files are
not supported. Consult your sales representa-
tive about the supported file types.
PDF direct print pro-
duces strange or mal-
formed characters.
Fonts were not em-
bedded.
Embed fonts in the PDF file you want to print
and then print.
Printing by wireless
LAN is slow.
The number of jobs
exceeds the capacity
of the machine.
Reduce the number of jobs.
Printing by wireless
LAN is slow.
•
A communica-
tion error might
have occurred.
•
Interference from
other wireless
LAN devices can
reduce communi-
cation speed.
•
Check if there are any other active wireless-
devices near the machine.
•
Remove the machine from close proximity
with IEEE 802.11b wireless LAN devices.