Samsung BD-P1000 User Manual (ENGLISH) - Page 46

Reference Troubleshooting Before requesting service (troubleshooting), please check the following. No operations can be performed with the remote control. • Check the batteries in the remote control. They may need replacing. • Operate the remote control at a distance of no more than 20 feet. • Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall batteries and try to operate the remote control again. Disc does not play. Reference Troubleshooting 46 Specifications 48 46 - English • Ensure that the disc is installed with the label side facing up. • Check the region number of the BD/DVD. 5.1 channel sound is not being reproduced. • 5.1 channel sound is reproduced only when the following conditions are met. : 1. The Blu-ray disc player is connected with the proper Amplifier 2. The disc is recorded with 5.1 channel sound. • Check whether the disc being played has the "5.1 ch" mark on the outside. • Check if your audio system is connected and working properly. • In a SETUP Menu, is the Audio Output set to Bitstream? Disc Menu doesn't appear. • Check if the disc has a Menu.