Samsung SCX 4500 User Manual (ENGLISH) - Page 47

Curl or wave, Wrinkles or creases - troubleshooting guide

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Page 47 highlights

Condition Suggested solutions Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • Clean the inside of the machine. Contact a service representative to clean the inside of the machine. After cleaning the inside of the machine, if you still have the same problems, install a new toner cartridge of the problem color. See "Replacing the toner cartridge" on page 8.5. • Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages. • The fusing assembly may be damaged. Contact a service representative. Background scatter Background scatter results from bits of toner randomly distributed on the printed page. • The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture. • If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or in printer properties. Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. (See "Specifications on print media" on page 4.3.) • If characters are improperly formed and producing a wavy effect, the scanner unit may need service. Contact a service representative. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. (See "Specifications on print media" on page 4.3.) • Ensure that the paper or other material is loaded correctly and the guides are not too tight or too loose against the paper stack. Condition Curl or wave Suggested solutions • Ensure that the paper is loaded properly. • Check the paper type and quality. Both high temperature and humidity can cause paper curl. (See "Specifications on print media" on page 4.3.) • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. (See "Specifications on print media" on page 4.3.) • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty Check for leaking toner. Clean the inside of the machine. Contact a service representative. Black pages • The toner cartridge may not be installed properly. Remove the cartridge and reinsert it. • The toner cartridge may be defective and need replacing. Remove the toner cartridge and install a new one. (See "Replacing the toner cartridge" on page 8.5.) • The machine may require repair. Contact a service representative. 9.11

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9
.11
<
Troubleshooting>
Vertical repetitive
defects
If marks repeatedly appear on the printed side
of the page at even intervals:
•
Clean the inside of the machine. Contact a
service representative to clean the inside of
the machine. After cleaning the inside of the
machine, if you still have the same
problems, install a new toner cartridge of the
problem color. See "Replacing the toner
cartridge" on page 8.5.
•
Parts of the machine may have toner on
them. If the defects occur on the back of the
page, the problem will likely correct itself
after a few more pages.
•
The fusing assembly may be damaged.
Contact a service representative.
Background scatter
Background scatter results from bits of toner
randomly distributed on the printed page.
•
The paper may be too damp. Try printing
with a different batch of paper. Do not open
packages of paper until necessary so that
the paper does not absorb too much
moisture.
•
If background scatter covers the entire
surface area of a printed page, adjust the
print resolution through your software
application or in printer properties.
Misformed
characters
•
If characters are improperly formed and
producing hollow images, the paper stock
may be too slick. Try different paper. (See
"Specifications on print media" on page 4.3.)
•
If characters are improperly formed and
producing a wavy effect, the scanner unit
may need service. Contact a service
representative.
Page skew
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality. (See
"Specifications on print media" on page 4.3.)
•
Ensure that the paper or other material is
loaded correctly and the guides are not too
tight or too loose against the paper stack.
Condition
Suggested solutions
Curl or wave
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality. Both high
temperature and humidity can cause paper
curl. (See "Specifications on print media" on
page 4.3.)
•
Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Wrinkles or creases
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality. (See
"Specifications on print media" on page 4.3.)
•
Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts
are dirty
Check for leaking toner. Clean the inside of
the machine. Contact a service
representative.
Black pages
•
The toner cartridge may not be installed
properly. Remove the cartridge and reinsert
it.
•
The toner cartridge may be defective and
need replacing. Remove the toner cartridge
and install a new one. (See "Replacing the
toner cartridge" on page 8.5.)
•
The machine may require repair. Contact a
service representative.
Condition
Suggested solutions