Sony Ericsson Z520a User Guide - Page 78

Troubleshooting No battery icon appears when I start charging the phone Possible cause: The battery is empty or has not been used for a long time. Solution: It may take up to 30 minutes before the battery icon appears on the screen. Some menu options appear in grey Possible cause: Grey text indicates a function that is temporarily unavailable. A service is not activated or your subscription does not support the function. Solution: Contact your network operator. Possible cause: Since you cannot send themes, pictures and sounds that are copyright-protected, the Send menu is sometimes unavailable. The wrong language appears on my phone Possible cause: The wrong language is set in the phone. Solution: Change the language, % 16 Phone language. I cannot turn on the phone Possible cause: The battery is discharged. Solution: Recharge the battery, % 9 To charge the battery. Solution: Make sure you attached the charger correctly. Turn the phone on with the charger attached. If the phone starts, restart the phone with no charger attached. I cannot charge the phone or battery capacity is low Possible cause: The charger is not properly connected to the phone. Solution: Make sure that the charger connector clicks properly into place when connected. The battery icon flashes when charging is in progress, and stops when the battery is fully charged, % 9 To charge the battery. Possible cause: The battery connection is bad. Solution: Remove the battery and clean the connectors. You can use a soft brush, cloth or cotton swab, soaked with alcohol. Make sure that the battery is completely dry before you put it back. Check that the battery connectors in the phone are undamaged. Possible cause: The battery is worn out and needs to be replaced. Solution: Try another battery and charger for the same phone model, or visit your retailer and ask them to verify if the battery and charger are working properly. This is the Internet version of the user's guide. © Print only for private use. 77