Sony BRC-X400 Operating Instructions - Page 95

Troubleshooting Before sending your camera for service, check the following to troubleshoot the problem. If the problem still persists, consult the Sony Service Center. Symptom Cause Remedy The power of the camera is The AC adapter is not firmly connected to Firmly insert the AC adapter all the way. not turned on. the DC IN 12 V terminal. The power cord is not firmly connected Firmly insert the power cord all the way. to the AC adapter or the power supply. The connection cable to the PoE+ power Firmly insert the connection cable all the way. supply device is not firmly connected. A non-PoE+ compliant-power supply device is connected. Connect a PoE+ compliant-power supply device. The camera does not work, even when buttons on the remote commander are pressed. [IR RECEIVE] on the SYSTEM menu is turned [OFF], or the [IR receive] checkbox on the Administrator menu is cleared. Set [IR RECEIVE] to [ON] by operating the menu with the remote controller RM-IP500/ IP10 (page 46), or select the [IR receive] checkbox from the Administrator menu on the web browser (page 67). The remote commander's CAMERA Press the CAMERA SELECT button that SELECT button number and the camera's matches the IR SELECT switch setting (page IR SELECT switch setting are different. 11). The OSD menu is not displayed. The [Menu overlay (SDI)] or [Menu overlay (HDMI)] check box on the Administrator menu is not selected. Select the checkbox of the item corresponding with video output to display the OSD menu. An image is not displayed on the connected video monitor. The video connecting cable is not connected properly. Exposure settings on the camera are not appropriate. Check the connection between the camera and video monitor. Check the exposure settings in the EXPOSURE menu. Pan, tilt, or zoom cannot be The camera OSD menu is displayed. operated. Close the menu by pressing the DATA SCREEN button on the supplied remote commander. Or close the menu with the remote controller. The camera cannot be operated with the remote controller RM-IP500/IP10. The connection method is not configured properly. Configuration of the connection method (VISCA RS-422 or VISCA over IP) for RMIP500/IP10 is required. Check whether the connection method for RM-IP500/IP10 corresponds to the connected cable. The VISCA RS-422 connection is incorrect. Check the connection to the VISCA RS-422 terminal and the wiring of the RS-422 cable. Communication baud rate settings are different. Set the same settings for the baud rate (9600 bps or 38400 bps) of the remote controller and the CAMERA SETUP switch (page 9) on the back of the camera. The VISCA over IP connection is incorrect. Check the connection to the LAN terminal. Use a cross network cable when connected to the remote controller on a one-to-one basis. VISCA is not available even when the camera is connected to a computer. The computer is not correctly connected to the camera. Check the connection between the camera and computer. Make sure that the baud rate (9600 bps or 38400 bps) is correctly set on the CAMERA SETUP switch on the back of the camera (page 9) and set in the computer settings. Connect the camera to the remote controller RM-IP500/IP10 to check whether the camera is not damaged. Cannot access the camera or The HTTP/RTSP function is set to [OFF]. acquire streaming using a Web browser. Select [ON] for the SYSTEM - HTTP/RTSP setting on the OSD menu. Alternatively, select [FORCED ON] for the HTTP/RTSP communication usage setting with the CAMERA SETUP switch (page 9) on the back of the camera. 95