Sony NWZ-X1061F Operation Guide - Page 144

Operation, Symptom, Cause/Remedy

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Page 144 highlights

144 Troubleshooting Table of Contents Index Operation Symptom Cause/Remedy There is no sound.  The volume level is set to zero.  Turn the volume up ( page 6).  The headphone plug is not connected properly.  Connect the headphone plug properly ( page 8).  The headphone plug is dirty.  Clean the headphone plug with a soft dry cloth.  No songs or videos are stored on the player.  Follow the instructions in the displayed message, and transfer songs or videos from the computer. No data is played.  The battery is consumed.  Charge the battery fully ( page 24).  If the player does not react, even after charging the battery, press the RESET button to reset the player ( page 143).  No data is stored on the player.  Follow the instructions in the displayed message, and transfer data from the computer.  Transferred files are not in a playable format. For details, see "Supported file format" of "Specifications" ( page 173).  Songs or videos may not be played back, depending on the file format ( page 173).  Photos may not be displayed, depending on the file size or the file format ( page 65).  You are placing audio MP4 files in a video folder by drag-anddrop.  Place them in the "MUSIC" folder by drag-and-drop.  The playback limitation period of the song has expired due to subscription conditions, etc.  Songs with an expired playback limitation period cannot be played back. Update them using the software used for transferring.  After transferring by drag-and-drop in Windows Explorer, data hierarchy levels do not correspond to the player ( page 28). Data cannot be deleted on  You cannot delete songs or photos on the player. the player.  Delete them using the software you used to transfer the data, or Windows Explorer. Continued 

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Troubleshooting
1³³
1³³
Operation
Symptom
Cause/Remedy
There is no sound.
The volume level is set to zero.
Turn the volume up (
page 6).
The headphone plug is not connected properly.
Connect the headphone plug properly (
page 8).
The headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
No songs or videos are stored on the player.
Follow the instructions in the displayed message, and
transfer songs or videos from the computer.
No data is played.
The battery is consumed.
Charge the battery fully (
page 24).
If the player does not react, even after charging the battery,
press the RESET button to reset the player (
page 143).
No data is stored on the player.
Follow the instructions in the displayed message, and
transfer data from the computer.
Transferred files are not in a playable format. For details, see
“Supported file format” of “Specifications” (
page 173).
Songs or videos may not be played back, depending on the
file format (
page 173).
Photos may not be displayed, depending on the file size or
the file format (
page 65).
You are placing audio MP4 files in a video folder by drag-and-
drop.
Place them in the “MUSIC” folder by drag-and-drop.
The playback limitation period of the song has expired due to
subscription conditions, etc.
Songs with an expired playback limitation period cannot be
played back. Update them using the software used for
transferring.
After transferring by drag-and-drop in Windows Explorer,
data hierarchy levels do not correspond to the player (
page
28).
Data cannot be deleted on
the player.
You cannot delete songs or photos on the player.
Delete them using the software you used to transfer the
data, or Windows Explorer.
Continued