Sony WF-1000XM5 Help Guide - Page 159

Sound skips frequently.

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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Sound skips frequently. The following settings on the playback devices and headset may be affecting the sound quality. Set the headset to "Priority on stable connection". For details, see "About the sound quality mode". When the headset is simultaneously connected to 2 devices via multipoint connection, this can make it easier for the sound to skip. This issue can be improved by changing the wireless playback quality settings on the transmitting device. For details, refer to the operating instructions supplied with the transmitting device. When the Adaptive Sound Control is turned on, the headset detects the wearer's actions and adjusts the noise canceling function automatically. When this setting is changed, music may pause momentarily. This is not a malfunction. Turning off Service Link on the "Sony | Headphones Connect" app may reduce the amount of audio dropout. If Speak-to-Chat is enabled, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music being played. It may sound like the sound skips when this occurs, but it is not a malfunction. If you wish to avoid this, disable Speak-to-Chat. Remove any obstacles between the antenna of the connecting Bluetooth device and the antennas built into the left and right headset units. The antenna of each left or right headset unit is built into the part shown in the dotted line below. A: Locations of the built-in antennas (left, right) Sound may easily skip frequently depending on how the headset units are worn. Wearing the left and right headset units with the antenna parts facing away from the ears may improve the condition. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions. When there is a human body between the headset and the Bluetooth device In this case, moving the Bluetooth device closer to the antenna of the headset may improve the Bluetooth communications. When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc. 159

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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM5
Sound skips frequently.
The following settings on the playback devices and headset may be affecting the sound quality.
Set the headset to “Priority on stable connection”. For details, see “
About the sound quality mode
”.
When the headset is simultaneously connected to 2 devices via multipoint connection, this can make it easier for
the sound to skip.
This issue can be improved by changing the wireless playback quality settings on the transmitting device. For
details, refer to the operating instructions supplied with the transmitting device.
When the Adaptive Sound Control is turned on, the headset detects the wearer's actions and adjusts the noise
canceling function automatically. When this setting is changed, music may pause momentarily. This is not a
malfunction.
Turning off Service Link on the “Sony | Headphones Connect” app may reduce the amount of audio dropout.
If Speak-to-Chat is enabled, the Speak-to-Chat mode starts automatically when you talk to someone.
The headset pauses or mutes the music being played. It may sound like the sound skips when this occurs, but it
is not a malfunction. If you wish to avoid this, disable Speak-to-Chat.
Remove any obstacles between the antenna of the connecting Bluetooth device and the antennas built into the left
and right headset units. The antenna of each left or right headset unit is built into the part shown in the dotted line
below.
A:
Locations of the built-in antennas (left, right)
Sound may easily skip frequently depending on how the headset units are worn.
Wearing the left and right headset units with the antenna parts facing away from the ears may improve the condition.
Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
In this case, moving the Bluetooth device closer to the antenna of the headset may improve the Bluetooth
communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
159