Sony WF-1000XM5 Help Guide - Page 161

Low sound quality

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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Low sound quality If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The "Sony | Headphones Connect" app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc. Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Hint The function that determines the optimal earbud tips for you measures the air-tightness of the earbud tips and determines whether or not the headset units are being worn in your ears correctly. Select a size that fits comfortably. Turn down the volume of the playback device if it is too loud. Switch the Bluetooth connection to A2DP with the connected device when the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection. If the headset connects to the previously connected Bluetooth device, the headset may only establish the HFP/HSP Bluetooth connection when it is turned on. Use the connected device to connect via an A2DP Bluetooth connection. When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer's voice, etc.) for the first few seconds. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction. If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic Wearing the headset Replacing the earbud tips What you can do with the "Sony | Headphones Connect" app 5-048-298-11(1) Copyright 2023 Sony Corporation 161

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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM5
Low sound quality
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your
ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct
sound qualities, noise canceling effects, or call performance.
If any of this is the case, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud
tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and
right ears may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the
optimal noise canceling effect, sound quality, etc.
Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is
comfortably situated as deep in the ear canal as possible.
Hint
The function that determines the optimal earbud tips for you measures the air-tightness of the earbud tips and determines
whether or not the headset units are being worn in your ears correctly. Select a size that fits comfortably.
Turn down the volume of the playback device if it is too loud.
Switch the Bluetooth connection to A2DP with the connected device when the headset and the transmitting Bluetooth
device are connected via an HFP or HSP Bluetooth connection.
If the headset connects to the previously connected Bluetooth device, the headset may only establish the HFP/HSP
Bluetooth connection when it is turned on. Use the connected device to connect via an A2DP Bluetooth connection.
When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer’s
voice, etc.) for the first few seconds. This is due to the computer specifications (priority on stable connection at the
start of transmission and then switches to priority on sound quality several seconds later) and is not a headset
malfunction.
If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for
the operations on your computer, refer to the operating instructions supplied with the computer.
Related Topic
Wearing the headset
Replacing the earbud tips
What you can do with the “Sony | Headphones Connect” app
5-048-298-11(1) Copyright 2023 Sony Corporation
161